Sam Pack's Five Star Ford Lewisville - Service Center

Annette Congrove is an asset to Sam Pack. Annette’s service details and equipment knowledge are genuine and positive in details about the value added service the technicians bring in their Annette’s service details and equipment knowledge are genuine and positive in details about the value added service the technicians bring in their vehicle service recommendations. More

I wasn't kept informed because from the beginning, Ron, my service provider, told me how long it would take. My shuttle driver, Louis, was equally very good. As usual, my vehicle was treated very well; my service provider, told me how long it would take. My shuttle driver, Louis, was equally very good. As usual, my vehicle was treated very well; the work was done in a timely manner. And I'm always appreciative of the little extras provided...car wash, fluids topped off, everything the guys do to make my visit better and easier for me. There were a couple of items that needed to be don, but Ron was very understanding that I couldn't afford to do them for another couple of weeks. There was no pressure to do more than what I could afford. That means a lot!! Love My Ford Dealership!!! More

Easy to setup the appointment and they dropped me back at my house. She kept me up to date on my truck and it was serviced earlier than expected. my house. She kept me up to date on my truck and it was serviced earlier than expected. More

I always have my suv serviced here. They take good care of me and my vehicle. They take good care of me and my vehicle. More

Service Manager was awesome! He's helped me before. Both gentlemen who drove me home and picked me up were super nice, friendly, and professional. All around excellence! He's helped me before. Both gentlemen who drove me home and picked me up were super nice, friendly, and professional. All around excellence! More

Outstanding service and commitment to detail. They made me me comfortable and kept me informed They made me me comfortable and kept me informed More

Very good at what they do. . From the experience of my my car to having serviced for a recall . From the experience of my my car to having serviced for a recall More

My service rep met me when arrived checked my mileage and looked under the hood at air filter and returned the vehicle to me upon the completion of my oil change and oil filter change. and looked under the hood at air filter and returned the vehicle to me upon the completion of my oil change and oil filter change. More

Everyone I encountered at the service department was friendly and informative! It was a great customer experience! friendly and informative! It was a great customer experience! More

Great service is always a hallmark of Five Star Ford Lewisville. Ron, my service advisor is the best. Lewisville. Ron, my service advisor is the best. More