San Antonio Dodge Chrysler Jeep Ram

Don't use this service department If I could give this place zero stars I would. I cant speak for the sales department but the service department sucks. Do yourself a favor and take it If I could give this place zero stars I would. I cant speak for the sales department but the service department sucks. Do yourself a favor and take it somewhere, anywhere, else. The first time I brought my car in for a headlight adjusment I dropped it off at 7 am and no one called me. Period. I had to call them and the lady saud oh your car is done we are closing so we will leave your keys with the sales department. Are you xxxxing kidding me??? I go to pickup my car, get my keys and sent off on my way with service detail and personal information from some other customer. Then told oh your service manager will email you the repair info...which surprise, surprise...they didn't. I should have learned my lesson but decided to take in my car in again for a radio/touch screen issue and what do you know I don't get a xxxxing call all day yet again. I had to call them to figure out what the xxxx was going on with my vehicle. I left a voicemail for Ashley who never returned the call. I called back several times and after being passed around for 1t minutes finally I get to talk to Ashley. She tells me their running an update right now (around 5 pm...and I scheduled an appointment to drop off at 9:30 am) to see if it will fix the problem and if not they will have to keep the car overnight. So at the end of the day I find out they may be keeping my car only after having to track this girl down myself because no one can give me a courtesy call and tell me what the xxxx is going on. She said she would call in and hour and tell me what happened. And yes you guessed it, she doesn't call. Not only does she not call but she leaves and goes home. I called and the sales department picks up and informs me of this but cant do anything for me. She also tells me that she gets calls all the time like this from Ashleys customers. She calls the manager of the service department who's solution was to give me this ladys personal phone number to call her and xxxxx her out if I wanted to. Which is completely assenign. I call her because I wanted to know what is going and if and how long I should be getting a rental car for (that is lousy establishment wont cover). Of course, she doesn't answer. Now the next day, still waiting on a call...nothing. I finally call AGAIN and Ashley is busy and can't take the phone. I asked to get speak to her manager Jeff and he's not at his desk. The receptionist forwards me to his cell and he doesn't answer. I left a voicemail and have been waiting for return phone call going on two hours now. Bottom line..go somewhere else. Don't bother dealing with this inconsiderate employee's. Their customer service sucks. More

Excellent service Very to the point and helped us every step of the way we were in and out with in a few hours . Great job excellent service Very to the point and helped us every step of the way we were in and out with in a few hours . Great job excellent service More

Dealership backed out of deal This is a recap of my dealings with this dealership. March 18th - Sent an inquiry on the price of a lifted Jeep Wrangler. - I received an email This is a recap of my dealings with this dealership. March 18th - Sent an inquiry on the price of a lifted Jeep Wrangler. - I received an email with price listed on the internet that seemed to good to be true. - I called the dealership and spoke to Amanda Mendoza who confirmed the price was correct. I pointed out that a similar modified Jeep was 10,000 more on their site. I was told they had this price often on these jeeps. I stated I wanted the out the door price confirmed so I could come in and buy it. I explained I lived ten hours away and wanted it wrapped up quickly even though it may be a week or more before I could pick it up. She said she would get that for me. March 19th - after no responses to my emails I called and talked to Whitney who said she put my request in front of a manager who would take care of me in the morning. I also restated I thought the price was wrong and if that was the true price I wanted it wrapped up before someone else bought it. March 20th - Received email from Ron Sutton with a written quote of $41,410 out the door. - no response to any of my other emails March 21st - I call Amanda back to see if we could get the price a tad lower. It was worth a shot. She says a sales person will be with me. - After no emails or calls I call back let that night. Salesman is at home and will call be in the morning March 22nd - Bill Andrews calls me and tells me the Jeep I was looking at was sold. He says they could look at doing something similar to another Jeep. - Bill send a link to another Jeep. - I call after work to work on the deal and I am told I could not get it for the price of the original Jeep I was looking at. - I was told the price on the internet was wrong and has been corrected - I was told the Jeep was still there and was never sold. - I brought up the written quote and he just said it was wrong and he is sorry So despite having a written quote and them still having the Jeep, I am out of luck. More

Horrible service shop Mechanic messed up parts my truck and didn't fix it right before giving my truck back. all he did was hide it so that he wouldn't get into trouble. He Mechanic messed up parts my truck and didn't fix it right before giving my truck back. all he did was hide it so that he wouldn't get into trouble. He also said he replaced old parts with parts but didn't and I proved that already to my service writer when I took my truck back and showed him the old part. Service manager was of no help like usual. He didn't want to fix what his employee messed up. He just sits in his office eating donuts all day and does nothing getting a paycheck. I would never recommend this place to anyone. More

Work well with customers Tony Hernandez helped me pick the right car for my new job! Always wanting what’s best for me! Definitely recommend Tony as a salesperson! Tony Hernandez helped me pick the right car for my new job! Always wanting what’s best for me! Definitely recommend Tony as a salesperson! More

Got the truck I wanted at the price I wanted. Great service. Got taken to the lot where they discussed all the options the different models had. They helped me select the Ra at the price I wanted. Great service. Got taken to the lot where they discussed all the options the different models had. They helped me select the Ram Rebel and I couldn’t be happier with my choice. More

Lindsey is amazing This was by far the best customer service i have ever experienced. She is an exceptional, caring and empathetic lady. A real asset to your company.She This was by far the best customer service i have ever experienced. She is an exceptional, caring and empathetic lady. A real asset to your company.She was amazing during the entire process. She found resolution rather than excuses.She truly did her best to make my experience a memorable one. Thank you! More

Awesome experience Michelle and Cody were awesome and worked with us the whole way through. They made us feel comfortable and we walked out as very happy and satisfied c Michelle and Cody were awesome and worked with us the whole way through. They made us feel comfortable and we walked out as very happy and satisfied customers. Thank you to the both of them. More

Purchased 2018 Jeep Wrangler Unlimited. Sales experience was excellent. Cody is an outstanding salesman and represents quality. We were treated with respect. The only concern we have is Sales experience was excellent. Cody is an outstanding salesman and represents quality. We were treated with respect. The only concern we have is the time it took to make & complete our deal. 5 hours seems excessive for a cash purchase. More

Helpful after I bought my 2019 Pacifica I purchased my Chrysler Pacifica in January and I would like to thank Cody Day for being a stand up guy during the purchase process and also Lindsey L I purchased my Chrysler Pacifica in January and I would like to thank Cody Day for being a stand up guy during the purchase process and also Lindsey Lewis for helping me a little later on to get my plates sent to me. I live on the opposite side of town and Lindsay was able to get the plates mailed out to me. This saved me a lot of time and effort. Thank's Lindsey. More