San Antonio Dodge Chrysler Jeep Ram

Service was fantastic! Angel was our agent and he was willing to show us anything we wanted to look at. He did not pressure me towards what he thought I needed or what he t Angel was our agent and he was willing to show us anything we wanted to look at. He did not pressure me towards what he thought I needed or what he thought I could afford. I knew and he allowed me to look. That made the difference in getting me to buy. More

Buying a new vehicle It is really pleasant to be able to say that the buying experience I had was very agreeable. I don't like the fact that the published discounts are so It is really pleasant to be able to say that the buying experience I had was very agreeable. I don't like the fact that the published discounts are so dependent on things that the normal person doesn't get, but that the way the business runs. Not a pushy salesperson, but the credit department was persistent in wanting me to buy additional warranty. Even though I said I wasn't interested as I had gone over my budget. He persisted a few more times and then accepted that I wasn't going to budge! It takes longer to buy a vehicle than it does a house, so make sure you have the time. More

Highly recommend Tanner Deberry. San Antonio dodge got us into our dream Jeep. Tanner Deberry, and Chris Bond made our experience fast and easy. We will definitely be recommending to San Antonio dodge got us into our dream Jeep. Tanner Deberry, and Chris Bond made our experience fast and easy. We will definitely be recommending to friends and family. More

Customer Service is Key Allen was fantastic to work with! Answered all my questions with ease and helped me find exactly what I was looking for. I'm a simple person who kno Allen was fantastic to work with! Answered all my questions with ease and helped me find exactly what I was looking for. I'm a simple person who knows exactly what I want and don't want... Allen was able to deliver! Left in my Chrysler Pacific - with only the bells and whistles I wanted, nothing more nothing less -- WIN! If you're looking for a good process, ask for him! More

Recalls and 42 point inspection Video and Audio of inspection and recall was not adequate enough to understand service tech or view problems found with car. On the multi-point vehic Video and Audio of inspection and recall was not adequate enough to understand service tech or view problems found with car. On the multi-point vehicle inspection check list. What is the difference between an "X" and a "Check mark" in the columns? The technician was #23. More

Amazing Service Every single person I interacted with was helpful and respectful. They did everything to get me the best deal and I left with exactly what I wanted. B Every single person I interacted with was helpful and respectful. They did everything to get me the best deal and I left with exactly what I wanted. Big thanks to Adam for hearing me out and going back and forth, and to Ron who also gave it his best. Also to our guy in finance who was super nice and got us out of there super quickly but I completely blacked out on his name. More

Customer ripped off Took care of the recall but overcharged me to replace a fuel pump. That’s why I never get repairs at the dealerships. Customer ripped off in price o Took care of the recall but overcharged me to replace a fuel pump. That’s why I never get repairs at the dealerships. Customer ripped off in price of repair. Paying $1600 for a fuel pump replace which only takes a hour to lift up the rear seat to install it. These dealerships should be ashamed. More

Forced to pay for service that was not done. I live in Northwest Indiana. Decided to take a trip to San Antonio, TX on 12/23/18. As we were driving to TX, my brakes started squeaking loud, Servic I live in Northwest Indiana. Decided to take a trip to San Antonio, TX on 12/23/18. As we were driving to TX, my brakes started squeaking loud, Service Electronic Stability Control, ServiceAntilock Brake System, and AWD System Temporarily Unavailable lights came on. The lights were on the whole ride until the next day. We arrived in San Antonio Sunday night. I called the dealership on Monday morning, 12/24/18, since they were the only dealership open. I made an appointment for Wednesday morning, 12/26/18 @ 7:30 am. We dropped the car off and left it. I stated to the representative, Oscar Barrera, exactly what my issues were. Needless to say, pulling in the bay, the brakes were squeaking and he (Oscar) commented on the squeaking. Oscar called me on 12/27 stating that my car needed an update and that the brakes weren't squeaking when it was test driven. He stated that he could keep it another day and see if the squeak returned and let me know. So, they did. I called on Saturday regarding the status of my car. Oscar was off and no one knew the status and I was told a service manager would call me back. I did NOT receive a callback. I called Monday morning, 12/31. Oscar called me back stating that the vehicle was still not squeaking. He stated that they checked the pads, the rotors, and the calipers and that everything was good. He stated they updated the codes on the car and that there was a $139.95 charge + tax. The dealership back in Indiana called San Antonio dealership and spoke with them and they brought the price down to deductible price of $100.00. They told the representative at Napleton Dodge Jeep Chrysler in Lansing, IL that the brakes were squeaking but didn't know why. Needless to say, I went to get my vehicle to find a big white X on my driver window, my rims, tires, wheel wells or the area around the area did not have any fingerprints on them and the vehicle was not washed or cleaned. So they had not been touched (I have black rims that are dirty from driving), and the brakes were squeaking when I pulled off. How did they check the rotors, pads, and calipers when you didn't remove any of the tires/rims? Also, on the vehicle inspection, "Brakes not inspected on this visit" is checked. So did they check them or not. Also, the speedometer in/out listed on the paperwork is exactly the same, so how did you test drive the car to check the bakes and codes? Service was horrible. I was not contacted regarding the issues with my vehicle before attempting to so call fix anything. Didn't have the option to say yes or no if I wanted anything done, but yet was charged for what? They claimed they fixed the lights and codes by the update but the same lights returned and remained on for the entire ride home on 01/04/2019. If this is what the problem was and this is what I am being charged for then why is that not on any paperwork. My brakes continue to squeak and the lights are still on, then you charged me for service you did not perform. More

Good customer service . Lindsey Lewis was a great help in getting me set up. I would use her next time in helping me out... She was probably the only good person there and . Lindsey Lewis was a great help in getting me set up. I would use her next time in helping me out... She was probably the only good person there and the only reason I would use this dealership again... The cashier department need help on their customer service skills though. More

Service I had an appointment with no problem.I was advised by service advisor as to what to expect.My service advisor and Tech did an excellent job. I had an appointment with no problem.I was advised by service advisor as to what to expect.My service advisor and Tech did an excellent job. More