San Antonio Dodge Chrysler Jeep Ram

Fix factory recall items 2014 Ram Everything went fine until Anthony (Tony) handed me my keys. He pointed to where the truck should’ve been parked. It was nowhere to be found. I spe Everything went fine until Anthony (Tony) handed me my keys. He pointed to where the truck should’ve been parked. It was nowhere to be found. I spent 15 minutes walking the entire lot looking for my truck. I didn’t know where Tony went until another employee pointed out his workspace. I asked him where my truck was. He walked back to the service bays and drove it up to me (???!!!). He apologized and said, “Well, at least you got a workout.” I was angered by his comment but bit my tongue and just left the lot. Can’t complain about the service, but that comment (???!!!). You may also want to speak to the employees who work the inside checkout/pay counter near the waiting area. They were speaking loudly about customers, some who were sitting in the nearby waiting area. I heard every word clearly over the TVs. Seemed a less than professional behavior at any time, but much more so with customers within earshot... More

Good customer service adequate price for service and keeping customer inform of how the service was going and warranty on what work was done, thanks adequate price for service and keeping customer inform of how the service was going and warranty on what work was done, thanks More

Excellent attention Friendly service with satisfaction guaranteed Our sales person help us to decide the best option and work with our budget and the dealership has a l Friendly service with satisfaction guaranteed Our sales person help us to decide the best option and work with our budget and the dealership has a lot of stock so we can choose our best option More

Durango Purchase Good experience the staff was helpful and courteous. Our salesman Jerry did a great job of helping us pick the right vehicle. He was patient and sho Good experience the staff was helpful and courteous. Our salesman Jerry did a great job of helping us pick the right vehicle. He was patient and showed us what we neede to make our decision!! More

Service Came in early w/o appt & met by Tony Fernandez - got good service advice for a transmission service and fluid exchange. Mr Fernandez kept me informed Came in early w/o appt & met by Tony Fernandez - got good service advice for a transmission service and fluid exchange. Mr Fernandez kept me informed throughout the day of repair status. I did appreciate that. The shuttle service was great. I came back and paid invoice - no surprises on invoice. Truck is running great. Definitely will be back and recommend they ask for Mr Fernandez. More

Sold a lemon Jeep Cherokee Trail Hawk Almost from the minute we purchased our 2016 Trail Hawk, we have had transmission issues that were brought to the service departments attention who al Almost from the minute we purchased our 2016 Trail Hawk, we have had transmission issues that were brought to the service departments attention who always turned blind eye to. Now here we are having to replace our entire transmission after wasting countless trips to service department and hours spent inconvenienced just because they didn’t fix it when it was first brought to their attention. There customer service is by far the worst I’ve ever experienced from both a consumer point of view as well as from a lenders perspective. More

Quick and Easy They worked with me as much as possible, I had my own financing, so I don’t know if that change any of the the sales culture. Mario was great with at They worked with me as much as possible, I had my own financing, so I don’t know if that change any of the the sales culture. Mario was great with attentive and attention to detail, on what he could do. Very helpful. More

Great Customer Service Service Representative was very knowledgeable and attentive. Answered questions in polite manner. And provided recommendations that were useful and we Service Representative was very knowledgeable and attentive. Answered questions in polite manner. And provided recommendations that were useful and were geared towards the needs for my vehicle More

Quick service Great job...thank you. It was for a recall. I just moved to SA and will be using your service department in the future. Take care! Great job...thank you. It was for a recall. I just moved to SA and will be using your service department in the future. Take care! More

Great service The service was great and Antonio kept me informed of what was happening and why it was taking longer than expected. Good costumer service. Will come The service was great and Antonio kept me informed of what was happening and why it was taking longer than expected. Good costumer service. Will come back. More