San Antonio Dodge Chrysler Jeep Ram

It’s all for the money and nothing for the customer Went in for check engine light showing cylinder 6 misfire (p0306) as well as the climate control blower motor. Logic would dictate if cylinder 6 is mi Went in for check engine light showing cylinder 6 misfire (p0306) as well as the climate control blower motor. Logic would dictate if cylinder 6 is misfiring, check that first. I also told them that there was a known existing issue with my engine’s cylinder head and that I’d seen where it had been covered under warranty for many people. Also stated blower motor was only working intermittently and making noise. A few days later I was then told initial diagnostic did not reveal issue with engine and that the blower motor was fine, even though I knew it wasn’t. Paid an additional diagnostic fee for them to “dig deeper” and was told they would check compression, etc etc. After the alleged deep diagnostic they came back and told me it was Because all of my plugs were bad and it would be another 900 bucks. Suspicious at this point I picked up my vehicle, paid for the diagnostic, and took it to another service center. Blower motor was in fact bad, and had to be replaced. Would have easily been covered under my extended warranty but since I did not take it to a Mopar shop, I came out of pocket. And rather than an entire tuneup (plugs, coils), I simply needed one spark plug that had fouled out. 15 dollar fix and half an hours labor. The second shop also told me that their deeper diagnostic was a farce and that the only thing that had been removed was the engine cover, unmoved dust being the key indicator not to mention clearly untouched factory torqued bolts. If they did anything at all it was nothing more than hook up a computer and tell me what the screen said. I contacted the service manager with this disturbing information, and he reluctantly asked me for receipts and pictures. Expecting them to make right on their negligence, I provided both along with a follow up email and never heard anything back even weeks later. San Antonio Dodge Chrysler Jeep Ram’s service department either has absolute buffoons in their garage, or is simply managed by a bunch of crooks. In short, $1300 non warrantied for a spark plug with my blower still left unrepaired, or $150 for both items fixed and my vehicle running like new. I’d hate to see how they treat little old ladies who don’t know any better. More

Ram 1500/Desi Guerrero Desi was awesome from start to finish. Knowledgeable, professional and courteous. Perfect salesman. I will continue to buy from him. I will recomm Desi was awesome from start to finish. Knowledgeable, professional and courteous. Perfect salesman. I will continue to buy from him. I will recommend him to friends and family. My buying experience was awesome and completed quickly and without drama. Absolutely outstanding salesman. More

Great service. She was very knowledgeable and helped me with everything I needed done. Done very quick and efficiently. Excellent people person. Knows how to do her She was very knowledgeable and helped me with everything I needed done. Done very quick and efficiently. Excellent people person. Knows how to do her job very well. Definitely keep her around. She would be the reason i come back to this dealership. More

Great and quick service DALE FISCHMAN IS VERY HELPFUL, Explains to you before and after your car has been serviced, great attitude! I would recommend him to my friends! DALE FISCHMAN IS VERY HELPFUL, Explains to you before and after your car has been serviced, great attitude! I would recommend him to my friends! More

Vehicle repair I was very happy the dealer especially my service advisor Dale!! Very professional. Always let me in the loop. They fixed what needed to be fixed and I was very happy the dealer especially my service advisor Dale!! Very professional. Always let me in the loop. They fixed what needed to be fixed and didn’t treat me the way Universal Toyota and I bought th vehicle from them. Not to self stay with a Jeep service Dept.dale deserves 10 stars..for customer service More

Awesome and excellent job Dalel was very excellent in getting my truck serviced and was informative about what my truck needed to be done. Thank you for excellent job. Mrs Gonz Dalel was very excellent in getting my truck serviced and was informative about what my truck needed to be done. Thank you for excellent job. Mrs Gonzalez More

Friendly Overall it was good service, Charisse was friendly and I liked that I was able to get in touch with her right a way and she responded on a timely mann Overall it was good service, Charisse was friendly and I liked that I was able to get in touch with her right a way and she responded on a timely manner More

Car Dealer Rip Off Shysters at best, and their sister company in Frisco is no better. To start off I live in Houston where truck prices are very high. So I started look Shysters at best, and their sister company in Frisco is no better. To start off I live in Houston where truck prices are very high. So I started looking outside of Houston on the internet and found a Nissan Titan Pro4X at San Antonio Chrysler Dodge Jeep Ram. Called and made a deal over the phone for the truck a 2017 Titan Pro4X with 21733 miles for $35,000 a good deal for that truck. The next day I getting my financing and the credit union wanted more info on the truck, so I get back on the internet and the truck is gone. Well the salesman tells me that they have sold the truck but wants to sale me a different truck a 2016 Titan XD with 56416 miles which was listed at $34,000 and did not have all the options the other truck had. “I’m not interested” tell the salesman. Back to the internet and I see the same truck that I was told was sold for sale at Frisco Chrysler Dodge Jeep Ram which by the way is owned by the same people. I call the salesman and get not where with him so I call the sales manager and he is going to dig into this and call me back in ten minutes, I still have not heard from him. Next day I call Frisco Chrysler Dodge Jeep Ram and they want to sale me the truck for $37,000. Tell me that I should know that the truck is worth the $37,000. More

Good, but wait was way too long for first service First service for a new vehicle. Wait was too long. The service advisor Rachel Rodriguez goes the extra mile to make the visit a positive experienc First service for a new vehicle. Wait was too long. The service advisor Rachel Rodriguez goes the extra mile to make the visit a positive experience More

What's the point of appointments? What's the point of appointments for oil changes? Rachel was ok. My problem is that I made an appointment for an oil change and she pretty much told What's the point of appointments for oil changes? Rachel was ok. My problem is that I made an appointment for an oil change and she pretty much told me that they are useless because anybody can show up right before u without an appointment and get service sooner. I went for a 1pm appointment and was not out until 430. You guys should just tell the customer that it is a first come first serve service instead of setting up appointments for the "Express Service" a 3 hour wait with an appointment is not Express. More