San Antonio Dodge Chrysler Jeep Ram

Service Experience July/August 2018 Incompetent service advisor. Dropped vehicle off (with appointment) on Monday morning. Advisor stated “may not get to it until tonight or Tuesday AM.” Incompetent service advisor. Dropped vehicle off (with appointment) on Monday morning. Advisor stated “may not get to it until tonight or Tuesday AM.” Understood. Expected call by Tuesday AM. Wednesday AM still had not heard anything. Called Wednesday and service advisor couldn’t locate paperwork and truck had not been touched. Didn’t have an assessment of work needed until Thursday AM. In the following days the service advisor never initiated calls to us to inform us of vehicle status. We had to initiate every call to determine status. Additionally, vehicle had to stay at dealership for an additional week while we were out of state on vacation, even though we took vehicle in for repairs with plenty of time to spare for repairs to be done in timely manner. 100% disappointed in this service experience (when we have used this facility numerous times in past years). We will not be returning to this location for future service. (Also, requested state inspection which was never done. Emails with insurance information were never returned or replied to.) More

Exciting My salesman and the finance manager did an exceptional job getting me to trade in my Ford F-350 for a Dodge Ram dually. I was very satisfied with the My salesman and the finance manager did an exceptional job getting me to trade in my Ford F-350 for a Dodge Ram dually. I was very satisfied with the service and the truck More

Great Customer Service! Although this was my first visit to this dealership, Charisse, the Service Manager, was a tremendous help during my service recall maintenance. They'v Although this was my first visit to this dealership, Charisse, the Service Manager, was a tremendous help during my service recall maintenance. They've definitely earned my business. Thanks Charisse! More

It took too long to get the problem fixed actually 2 weeks . The could have offered a loaner or rental and never did. Finally I was given a rental a day before it was finished. . The could have offered a loaner or rental and never did. Finally I was given a rental a day before it was finished. More

PCM Recall service Took the Dodge in for a recall involving the cruise control which required reprogramming the PCM . The car was fine when I took it in and was fine Took the Dodge in for a recall involving the cruise control which required reprogramming the PCM . The car was fine when I took it in and was fine when I got it back. My complaint is that if a 1/2 hr job is going to take 3 hours or more, the customer should be told that up front. I was told it would be about an 1 1/2 hours. I checked with the service writer after 2 1/2 hours and they had done nothing with it yet. It was done about 1/2 hour after that. I wonder how long it would have been if I had not asked about it. Over all the work done seems to be okay, but its best to drop it off and go about your business. Hopefully they will call when its ready. More

Worst dealership for service Poor poor service department. Been calling service advisor for four consecutive days. Service advisor Dale has not returned any of my calls since init Poor poor service department. Been calling service advisor for four consecutive days. Service advisor Dale has not returned any of my calls since initial drop off. Requested service manager and appears even the managers go around each call never once answered. Requested labor rates and service manager and receptionist failed to answer. In all took my newly Ram for service was told internal valve springs failed 1000 dollars in picked up truck to have check engine light, traction control and brake light on. This dealership needs huge improvements from service managers to service advisors even the lot needs organization. I STRONGLY ADVISE TO DONT BUY A HEMI OR EVER GO THRU THIS SERVICE COMPANY. VERY UNSATISFIED WITH THIS DEALERSHIP More

Great experience Fast, helpful service. The sales group are Non pushy and knowledgeable. They had a great selection of vehicles. Price was good, even had complimentary Fast, helpful service. The sales group are Non pushy and knowledgeable. They had a great selection of vehicles. Price was good, even had complimentary snacks. More

Corporate HQ failed me, San Antonio Chrysler did not Special thanks to Jackie for going above and beyond assisting me with my door panels. I requested assistance from corporate for months, with no succes Special thanks to Jackie for going above and beyond assisting me with my door panels. I requested assistance from corporate for months, with no success. I showed Jackie the problem (door panels falling apart), when was able to find me new panels at minimal expense. Thank you so much for your customer service! More

Excellent Service!!! I am always treated with respect and courtesy upon arrival, departure, and shuttle. Most importantly the service to my service fleet always meets my e I am always treated with respect and courtesy upon arrival, departure, and shuttle. Most importantly the service to my service fleet always meets my expectations! In addition, I appreciate the communication from my Service agent - Dale. All of the staff that I have encountered have all been professional. More

Worth the wait!!! Thank you Giovanni and Kyle, for making my car shopping experience not one to forget! The rapport, patience and persistence offered paid off. I now ow Thank you Giovanni and Kyle, for making my car shopping experience not one to forget! The rapport, patience and persistence offered paid off. I now own one of my dream vehicles and my Chrysler is a classic thanks to the both of you. Continue the good service and be the best! More