San Antonio Dodge Chrysler Jeep Ram

What's the point of appointments? What's the point of appointments for oil changes? Rachel was ok. My problem is that I made an appointment for an oil change and she pretty much told What's the point of appointments for oil changes? Rachel was ok. My problem is that I made an appointment for an oil change and she pretty much told me that they are useless because anybody can show up right before u without an appointment and get service sooner. I went for a 1pm appointment and was not out until 430. You guys should just tell the customer that it is a first come first serve service instead of setting up appointments for the "Express Service" a 3 hour wait with an appointment is not Express. More

Recall sevice I was notified regarding a recall relative to the Cruise Control on my Ram pickup. The notice indicated it wouldn’t take long for the repair. I made a I was notified regarding a recall relative to the Cruise Control on my Ram pickup. The notice indicated it wouldn’t take long for the repair. I made an appointment to which I was a few minutes early. It was a bit disorganized as the service department was dealing with numerous customers with the same issue as mine. Ultimately everyone in the service department busied themselves with the onslaught and remained friendly throughout. It took a little more than 2 hours for the repair to be completed (about an hour longer than was indicated in the original notice). More

Warranty work Had an amazing experience, in and out and took care of all my needs, would recommend this dealership over any others. Dropped off my truck for a probl Had an amazing experience, in and out and took care of all my needs, would recommend this dealership over any others. Dropped off my truck for a problem and had me in a rental in no time, and was back in my truck within a couple days. More

Service Experience July/August 2018 Incompetent service advisor. Dropped vehicle off (with appointment) on Monday morning. Advisor stated “may not get to it until tonight or Tuesday AM.” Incompetent service advisor. Dropped vehicle off (with appointment) on Monday morning. Advisor stated “may not get to it until tonight or Tuesday AM.” Understood. Expected call by Tuesday AM. Wednesday AM still had not heard anything. Called Wednesday and service advisor couldn’t locate paperwork and truck had not been touched. Didn’t have an assessment of work needed until Thursday AM. In the following days the service advisor never initiated calls to us to inform us of vehicle status. We had to initiate every call to determine status. Additionally, vehicle had to stay at dealership for an additional week while we were out of state on vacation, even though we took vehicle in for repairs with plenty of time to spare for repairs to be done in timely manner. 100% disappointed in this service experience (when we have used this facility numerous times in past years). We will not be returning to this location for future service. (Also, requested state inspection which was never done. Emails with insurance information were never returned or replied to.) More

Exciting My salesman and the finance manager did an exceptional job getting me to trade in my Ford F-350 for a Dodge Ram dually. I was very satisfied with the My salesman and the finance manager did an exceptional job getting me to trade in my Ford F-350 for a Dodge Ram dually. I was very satisfied with the service and the truck More

Great Customer Service! Although this was my first visit to this dealership, Charisse, the Service Manager, was a tremendous help during my service recall maintenance. They'v Although this was my first visit to this dealership, Charisse, the Service Manager, was a tremendous help during my service recall maintenance. They've definitely earned my business. Thanks Charisse! More

It took too long to get the problem fixed actually 2 weeks . The could have offered a loaner or rental and never did. Finally I was given a rental a day before it was finished. . The could have offered a loaner or rental and never did. Finally I was given a rental a day before it was finished. More

Great experience Fast, helpful service. The sales group are Non pushy and knowledgeable. They had a great selection of vehicles. Price was good, even had complimentary Fast, helpful service. The sales group are Non pushy and knowledgeable. They had a great selection of vehicles. Price was good, even had complimentary snacks. More

Corporate HQ failed me, San Antonio Chrysler did not Special thanks to Jackie for going above and beyond assisting me with my door panels. I requested assistance from corporate for months, with no succes Special thanks to Jackie for going above and beyond assisting me with my door panels. I requested assistance from corporate for months, with no success. I showed Jackie the problem (door panels falling apart), when was able to find me new panels at minimal expense. Thank you so much for your customer service! More

Excellent Service!!! I am always treated with respect and courtesy upon arrival, departure, and shuttle. Most importantly the service to my service fleet always meets my e I am always treated with respect and courtesy upon arrival, departure, and shuttle. Most importantly the service to my service fleet always meets my expectations! In addition, I appreciate the communication from my Service agent - Dale. All of the staff that I have encountered have all been professional. More