
San Antonio Dodge Chrysler Jeep Ram
San Antonio, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Great service Matt was great! He helped me get out of my old beat up car into and brand new one. Didn't play any games like most dealerships tend to do also got a a Matt was great! He helped me get out of my old beat up car into and brand new one. Didn't play any games like most dealerships tend to do also got a awesome deal. Highly recommend! More
Ilsa Casas Ilsa was amazing and very attentive to what I was looking for in a truck. From the test drive until we closed the deal 4 days later she was in contact Ilsa was amazing and very attentive to what I was looking for in a truck. From the test drive until we closed the deal 4 days later she was in contact with me and responded immediately to all my questions even on her day off! Great experience and I would recommend Ilsa to any friends or family in need of a new or used vehicle. More
Better than I anticipated. In general, I *hate* dealing with car salesmen/women. However, needing a new car to replace my Honda, I knew this was something I'd have to do to get In general, I *hate* dealing with car salesmen/women. However, needing a new car to replace my Honda, I knew this was something I'd have to do to get what I wanted. Thankfully, San Antonio Dodge has salespeople as personable, friendly, and knowledgeable as Mark Cantu. I immediately felt at ease talking to Mark and he happily answered all of my questions - even the most minor. I would easily recommend him to anyone I knew looking to buy. Since we had to come back the next day, Mark was with a customer. He apologized and handed us off to Adam to walk us through anything we needed. Adam was also very personable, friendly and knowledgeable - even going so far as to track down an answer to my question why two similar cars had different prices. He could have made something up, but didn't. He came out and pointed out each feature that differed so that I understood where the difference lie, and allowed me to make an informed decision on whether those featured mattered to me. I'd also feel comfortable recommending Adam to friends or family looking to buy. San Antonio Dodge should be proud to have these two on their showroom floor. More
Incorrect contract documentation - Ralf Marsh On February 17, 2017, we signed a contract on a 2017 Dodge Ram 2500 with San Antonio Dodge Chrysler Jeep. We assumed that all of the paper work was ac On February 17, 2017, we signed a contract on a 2017 Dodge Ram 2500 with San Antonio Dodge Chrysler Jeep. We assumed that all of the paper work was accurate and complete at that time. On March 18, 2017, I started receiving phone calls from Chrysler Credit informing me that I was past due on the 2014 Dodge Ram 1500 that I traded in to purchase the Dodge Ram 2500. I contacted Chrysler Credit and they informed me that the trade in had not been paid off. I contacted San Antonio Dodge Chrysler Jeep, and talked to the Finance Service Director, Ralph Marsh. He informed me that I needed to come in and sign a new contract because when they wrote the first contract they left off the sales tax. (Which is very difficult to understand how this could be left out, and NA typed in). I asked him why we were not contacted and he said were not able to get in touch with us. They had entered the wrong phone number on the contract, but never looked through the paper work we filled out, which had our contact information on it. We were told that nothing on the contract would change, so we went in on March 21, 2017, and signed a second contract. On May 1, 2017, we came home from vacation and found three late notices from the finance company, Security Services, for the new Ram 2500 that we had purchased. One of those was a Final Notice. We were 28 days past due on a payment for the contract we signed on February 17, 2017. Payment on that contract was due on April 3, 2017. We did not make that payment since the 2nd contract payment was not due until May 5, 2017. Again, at no time were we contacted by San Antonio Dodge to inform us of any problems with the paper work. After seeing the late payment notices, I took the day off work on May 1, 2017, and went to Security Service Federal Credit Union to investigate the late notices. They informed me that they never received the 2nd contract, and only had the contract from February 17, 2017 in their system. They said that I needed to talk to the dealership about the contract. I contacted Ralph Marsh about the late notices and he said there was a hold up on getting the first contract paid off. My wife and I were very upset that this had not been taken care of so we went to the dealership to talk to Ralph in person. I showed him the late notices, and he explained what was going on. He said he would have a check sent on May 1, 2017, and that he would send me a copy of it in email. He did also offer to cover our first service on the new truck. That afternoon I waited, but never received a copy of the check. Ralph Marsh actually told me that I needed to stay on him to get it taken care of. I told him that I should not have to stay on him, and he should take care of it without me saying anything. I contacted Ralph Marsh again on May 2, 2017 and asked him why I did not get a copy of the check, and he said they were still working on it. I informed him that he promised to have it taken care of on May 1, 2017. Later that day I did receive a copy of the check, and Ralph Marsh told me that now I could contact Security Service Federal Credit Union and arrange a way to make a payment. After all is done, it turns out that our monthly payment also went up from $644.95 per month $675.42. This is an additional $30.47 per month that we were not planning on. $2285.25 additional charges that were not included the original agreement. We would not have signed the original contract with that of $675.42 payment. We would have paid additional down to keep the payments lower. More
Great group of people! Went there for service but came home with a new one. They all worked very hard to get me a great deal and was able put me in a brand new truck. Jerry Went there for service but came home with a new one. They all worked very hard to get me a great deal and was able put me in a brand new truck. Jerry Garcia was wonderful to work with and spent all day making sure everything I wanted was on my new truck! More
Dream Come True /2017 Longhorn Buyer Our sales person, Kaly Zaragoza (a definite 5 Star employee) was very professional and knowledgeable. He really listened to what I wanted and made i Our sales person, Kaly Zaragoza (a definite 5 Star employee) was very professional and knowledgeable. He really listened to what I wanted and made it happen! He worked with Ron Sutton to get me an interest rate I didn't think was possible, no money down, extended warranty and payments I could afford. San Antonio Dodge Chrysler Jeep Ram also showed their appreciation for being a veteran by giving me an additional rebate. Thanks to all for making a dream come true!! More
Happy Jeep Wrangler Buyer Their service was great. We weren't there all day and they were all very helpful. Great service all the way around. Freddie and Franklin were awesome. Their service was great. We weren't there all day and they were all very helpful. Great service all the way around. Freddie and Franklin were awesome. More
Excellent Service! This being the third Jeep I've bought from this location there must be a reason... Not only is Ron Sutton professional and friendly he makes the car This being the third Jeep I've bought from this location there must be a reason... Not only is Ron Sutton professional and friendly he makes the car buying experience so much easier.. Our sales person this visit was Kristen Howard- my partner and both gave her 4 stars ( on a 4 star scale 🙂) Buying a car can be very taxing and frustrating and not once did we feel this way! Keep up the great work Ron and Kristin and when it's time we will be back for #4 More
Outstanding Experience I was bring my 2014 Chrysler in to be serviced. Barry called and asked if I would talk with him about an opportunity to sell my car and purchase the 2 I was bring my 2014 Chrysler in to be serviced. Barry called and asked if I would talk with him about an opportunity to sell my car and purchase the 2017 model. Knowing I had plenty of time I was open to listen. I was first greeted by Pete in service. Pete went over and beyond to make sure my service experience was a good one. I met with Barry and he introduced me to Valentin Panayotov. Val took me for a test drive in the new 300 and also showed me other cars. Val and Ron Sutton did all they could to get my interest rate and monthly payment as low as they could. I was very appreciative. Jerry the finance guy was very detailed in making sure I understood my warranty and service agreements. I am very pleased with my experience. I went in for an oil change and came out with a new car. More
Great team! Worked hard to get me in my new car My sales rep Chris and the sales director Ron were awesome. They helped me for several hours to get the vehicle I really wanted. Can't thank them enou My sales rep Chris and the sales director Ron were awesome. They helped me for several hours to get the vehicle I really wanted. Can't thank them enough. More