San Antonio Dodge Chrysler Jeep Ram

Lip Service! I needed warranty work done on my vehicle. Multiple visits...ordering of wrong parts...promises not kept. NEVER got an "update" phone call or were any I needed warranty work done on my vehicle. Multiple visits...ordering of wrong parts...promises not kept. NEVER got an "update" phone call or were any of my multiple messages (at least 10,) returned. Incompetence is an understatement. Brought vehicle in one Saturday morning (2nd visit) with a promise and reassurance it would be out by close of business...Not only was my car kept through the weekend I learned on the following Monday that a wrong part was ordered (again!!!) and the service adviser did not call which he admitted to me when I got my car on Monday. Kevin Caldwell could use some training on integrity and his supervisor needs a lesson in accountability as he too was involved in a flippant, disinterested kind of way. I will NEVER set foot at this business again! I'm sure other places sell Hellcats! More

Total Incompetance I took my truck in for recall work. What was supposed to take approximately 6 hours, wound up taking 3 days. When I went to pick up my truck, they c I took my truck in for recall work. What was supposed to take approximately 6 hours, wound up taking 3 days. When I went to pick up my truck, they couldn't find it. 30 minutes later, my truck appeared. There was NO communication between the service department and myself unless I called them. I was left stranded, and paid for an extra day of a rental car (that, had they communicated with me) that I really didn't need to pay, While I was there, I browsed the showroom. Not one salesperson approached me and asked if I needed any help. I was actually looking to purchase a new truck. Too bad guys, you lose. More

Service DEPT - From the Director of Service to the Reps. Rude, deceptive and bullies! I'm a 60 yo disable female, I brought my 2015 Chysler 200S in to get the Recalls done, I was told twice they didn't hav Rude, deceptive and bullies! I'm a 60 yo disable female, I brought my 2015 Chysler 200S in to get the Recalls done, I was told twice they didn't have the parts. A few weeks ago, I was driving on a major Hwy in San Antonio, going 65 mph and my car shut entirely down, due to the recall parts. I had my car towed to the dealership, all of the service Dept were deceptive, disrespectful, rude and no compassion for the emotional trauma I experienced. My car was installed with the recall parts, I've been driving my car for only a couple of weeks. My car didn't drive as well as when I first bought it, for the couple weeks I've had it back. I was stopped at a stop sign and my car stalled. I brought it back to the dealership ( San Antonio Chrysler, Dodge ), again I was treated with the utmost disrespect, rudeness and discreptive talk, from the Service manager ( Phillip) and service rep. More

Would not fix factory recalls I took my truck in on a Saturday morning at 10 am, this was an appointment not a walk in. After 3 days and only receiving 1 phone call I went to the d I took my truck in on a Saturday morning at 10 am, this was an appointment not a walk in. After 3 days and only receiving 1 phone call I went to the dealer to check the status of the repairs. Not a single recall was fixed and none of the other service I requested had even been started. Some of these recalls are potentially deadly such as sporadic air bag deployment so you would think this would have been a priority. The young lady at the counter whom I asked to get my keys for me walked away to make the phone call and said nothing to me when she came back to the counter. I asked her if they were bringing my keys and she said they are working on it and nothing else. I asked to see the service manager or the general manager and neither had time to talk to me. I have not received a single call from this dealer to provide an explanation or an apology. I just do not understand ignoring customers but to ignore potentially deadly recalls is really beyon me. More

Terrible Customer Service in Service Department I've been to this dealership several times for standard maintenance service and recall service. I have not once been totally satisfied with their ser I've been to this dealership several times for standard maintenance service and recall service. I have not once been totally satisfied with their service. This morning I was the first customer in line for an oil change service. I also had a check engine light the came on yesterday. The service writer looked up my VIN and based on mileage recommended additional services that I should do. I was short on time and said just change the oil and check the light... his response was it would take a couple hours ... the oil service was done in 15 min, I had to wait another 30 for him to complete the paperwork and release the car to me. You can't tell me it takes a couple hours to plug in the computer and see what the code is!!! He didn’t even check to see if someone was available ... Bottom line, just look at their reviews online, I'm finding another dealer to take care of my Jeep ... and would never buy anything from this dealership. More

Horrible I took my car in because the transmission was slipping, and you should trust the dealership. After a WEEK they couldn't find anything wrong with my t I took my car in because the transmission was slipping, and you should trust the dealership. After a WEEK they couldn't find anything wrong with my transmission, but found over $1,000 worth of other stuff that needed fixed. My husband picked up my car and dropped it off for me at work. When I went to drive home, I had no air conditioning. I took it back, and they wanted to charge me $269 to recharge the AC, which was working when we left it! Ended up paying ANOTHER $139. The next day my check engine light came on, I called and left a voicemail, no one has yet returned my call. Next day, my low coolant light comes on, which is one of the things they "fixed". Another call, a promise of being able to borrow a car while they look at mine, "just call me back." Another voicemail never returned. The next day, you guessed it, no AC.... My transmission still slips, my coolant still has to be filled up all the time, and now I also have no AC and my check engine light is on, when it wasn't before. Worst place I have ever done business with. Period. More

Vehicle sales price changed before seeing the vehicle Inquired online about a vehicle purchase. Car listed online for $23,155, but after the salesperson contacted me, she increased the price to $24,369 b Inquired online about a vehicle purchase. Car listed online for $23,155, but after the salesperson contacted me, she increased the price to $24,369 because the price listed online is "before it goes through our shop". Apparently, "shop" means "sales desk". Sad that I didnt even make it to the store location before they tried their sales tactics. More