San Antonio Dodge Chrysler Jeep Ram

Would not fix factory recalls I took my truck in on a Saturday morning at 10 am, this was an appointment not a walk in. After 3 days and only receiving 1 phone call I went to the d I took my truck in on a Saturday morning at 10 am, this was an appointment not a walk in. After 3 days and only receiving 1 phone call I went to the dealer to check the status of the repairs. Not a single recall was fixed and none of the other service I requested had even been started. Some of these recalls are potentially deadly such as sporadic air bag deployment so you would think this would have been a priority. The young lady at the counter whom I asked to get my keys for me walked away to make the phone call and said nothing to me when she came back to the counter. I asked her if they were bringing my keys and she said they are working on it and nothing else. I asked to see the service manager or the general manager and neither had time to talk to me. I have not received a single call from this dealer to provide an explanation or an apology. I just do not understand ignoring customers but to ignore potentially deadly recalls is really beyon me. More

Terrible Customer Service in Service Department I've been to this dealership several times for standard maintenance service and recall service. I have not once been totally satisfied with their ser I've been to this dealership several times for standard maintenance service and recall service. I have not once been totally satisfied with their service. This morning I was the first customer in line for an oil change service. I also had a check engine light the came on yesterday. The service writer looked up my VIN and based on mileage recommended additional services that I should do. I was short on time and said just change the oil and check the light... his response was it would take a couple hours ... the oil service was done in 15 min, I had to wait another 30 for him to complete the paperwork and release the car to me. You can't tell me it takes a couple hours to plug in the computer and see what the code is!!! He didn’t even check to see if someone was available ... Bottom line, just look at their reviews online, I'm finding another dealer to take care of my Jeep ... and would never buy anything from this dealership. More

Horrible I took my car in because the transmission was slipping, and you should trust the dealership. After a WEEK they couldn't find anything wrong with my t I took my car in because the transmission was slipping, and you should trust the dealership. After a WEEK they couldn't find anything wrong with my transmission, but found over $1,000 worth of other stuff that needed fixed. My husband picked up my car and dropped it off for me at work. When I went to drive home, I had no air conditioning. I took it back, and they wanted to charge me $269 to recharge the AC, which was working when we left it! Ended up paying ANOTHER $139. The next day my check engine light came on, I called and left a voicemail, no one has yet returned my call. Next day, my low coolant light comes on, which is one of the things they "fixed". Another call, a promise of being able to borrow a car while they look at mine, "just call me back." Another voicemail never returned. The next day, you guessed it, no AC.... My transmission still slips, my coolant still has to be filled up all the time, and now I also have no AC and my check engine light is on, when it wasn't before. Worst place I have ever done business with. Period. More

Vehicle sales price changed before seeing the vehicle Inquired online about a vehicle purchase. Car listed online for $23,155, but after the salesperson contacted me, she increased the price to $24,369 b Inquired online about a vehicle purchase. Car listed online for $23,155, but after the salesperson contacted me, she increased the price to $24,369 because the price listed online is "before it goes through our shop". Apparently, "shop" means "sales desk". Sad that I didnt even make it to the store location before they tried their sales tactics. More

HORRIBLE CUSTOMER SERVICE First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and drop First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and dropped it off to have them take a look at it. It was in the shop for 2 weeks. During the time it was in the shop kept getting the run around and wasn't able to get ahold of anyone. So they said let me get the estimate to see what it's gonna take to fix the car. I also had to go there several times and end the end they said there is nothing wrong and refused service on the car. The service advisor Kyle rode with me and I still hear the noise then proceeded to tell me me its a normal noise which it isn't normal because I also had a 2009 Dodge Journey that didn't make the noise. So I told him if u can't hear it your deaf. They refused to get it done the right way. If I could I would rate sa dodge as a 0 star but I can't pick that. Also the shop foreman mark is not a kind of person you want to deal with and Kyle got an attitude with me which wasn't professional at all. Also Geoff Tassey your so called service manager just stayed in his office. I will never go back to your dealership not even it was free.Wont even go there for an oil change. Not once did I get a follow up call letting me know what's going on with my vehicle. My car has 60,000 miles on it and your gonna tell me it's normal for a vehicle to make this noise no I don't think so I've owned so many cars and not once have I had a car that makes this kind of noise. This dealership used to be called mission and just because it's owned by greenway it still has the same people behind the scenes. Don't get scammed by this dealership. I can't believe they will turn business away and absolutely refuse service. I will make sure none of my friends or family do business whether its sales, service, or parts. HORRIBLE DEALERSHIP TO DO BUSINESS WITH. DONT DO IT YOU WILL REGRET IT More

"on my side" Kenny Harrison made us feel like he was "on my side" during this experience. He guided us thru the processes and gave us information that was helpful Kenny Harrison made us feel like he was "on my side" during this experience. He guided us thru the processes and gave us information that was helpful in our decision to purchase this car. We never felt pressure to buy felt like I was shopping for a car with my friend. He has a great family and made us feel like we were apart of it. If you are looking for a Car go to San Antonio Dodge and ask for Kenny Harrison. PS my wife got a kick-@$$ CHARGER!!!!!!! More

HORRIBLE CUSTOMER SERVICE First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and dropp First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and dropped it off to have them take a look at it. It was in the shop for 2 weeks. During the time it was in the shop kept getting the run around and wasn't able to get ahold of anyone. So they said let me get the estimate to see what it's gonna take to fix the car. I also had to go there several times and end the end they said there is nothing wrong and refused service on the car. The service advisor Kyle rode with me and I still hear the noise then proceeded to tell me me its a normal noise which it isn't normal because I also had a 2009 Dodge Journey that didn't make the noise. So I told him if u can't hear it your deaf. They refused to get it done the right way. If I could I would rate sa dodge as a 0 star but I can't pick that. Also the shop foreman mark is not a kind of person you want to deal with and Kyle got an attitude with me which wasn't professional at all. Also Geoff Tassey your so called service manager just stayed in his office. I will never go back to your dealership not even it was free.Wont even go there for an oil change. Not once did I get a follow up call letting me know what's going on with my vehicle. My car has 60,000 miles on it and your gonna tell me it's normal for a vehicle to make this noise no I don't think so I've owned so many cars and not once have I had a car that makes this kind of noise. This dealership used to be called mission and just because it's owned by greenway it still has the same people behind the scenes. Don't get scammed by this dealership. I can't believe they will turn business away and absolutely refuse service. I will make sure none of my friends or family do business whether its sales, service, or parts. HORRIBLE DEALERSHIP TO DO BUSINESS WITH. DONT DO IT YOU WILL REGRET IT More

Selling to out of state residents This has been the worst experience EVER!! On July 25, 2015 my husband and I were on vacation in San Antonio. Our Town and Country van began experienc This has been the worst experience EVER!! On July 25, 2015 my husband and I were on vacation in San Antonio. Our Town and Country van began experiencing problems. We made our way to the dealership. First we spent 2 hours in the service department. It ended up the repairs were going to be major, so we decided to explore purchasing a car from them. Of course the sales staff were very accommodating and "sympathetic" of our situation. We ended up purchasing a 2015 Chrysler 200. In all we were at the dealership 7 hours. Which at the time we were okay with because they assured us they were looking up how the licensing and sales tax for Nebraska to make sure everything was being handled correctly. Our first set of temp tags expired Sept. 23. On Sept. 17, we went to our courthouse to see if they had the title yet or any payment from them on our fees. They had nothing. I immediately began calling the dealership about this situation. The first person I talked to in the finance department looked up our sale and said it hadn't even been processed yet. I was then directed to talk to Fred in the title office. He first told me he would be finding out from Nebraska DMV how to handle this. On this same phone conversation he assured me he would email us new temp tags and everything should be handled in one to two weeks. He also assured me he would call every couple of days to let me know the status of the situation. He did not email us the new temp tags until the day before our first one expired and only because I had to call and call him out for not following through on what her told me. So our new temp tags now expire Oct. 22. He not only is NOT keeping in touch with me on the situation, but does not return my calls. He also told me the second time he actually would talk to me that the dealership is in the process of changing title companies and that is the problem...it has been almost 3 months!!! From our salesman Jerry, he gave me Chad Bowman's contact info (general sales manager?) I have tried calling him 4 times now, goes straight to voice mail, and he hasn't returned my calls either. This past Friday I attempted to call Fred again, his direct extension. His receptionist answered, asked who was calling, I heard her tell Fred "it's the woman from Nebraska", there was muffled conversation, I was put on hold, when she came back on she told me he was in a meeting with his manager. I told her I just heard you talking to him! She said something also about the title company and that Fred would call me back as soon as he was out of his meeting. NOPE did not happen AGAIN! I have registered a complaint with the Chrysler Corporation. In the meantime, if and when our title gets to the courthouse, we will have penalty charges which we will probably have to fight to recoup those fees from the dealership. If they can't figure out how to sell to out of state residents, then they shouldn't be selling to them. I have seen other negative reviews very similar to this one, especially refusing to take phone calls or returning phone calls. I will be calling Watson next as he was the one who handled our financing and paper work. I couldn't remember his name until I saw his picture on this site. So we'll see if he is any help! If nothing significant happens in 2 days we are contacting an attorney. DO NOT DO BUSINESS HERE! More

Lousy communication avoid this place! Buyers beware stay away! Craig Tondre, Jack and the rest of the management staff pathetic and incompetent had a extremely disappointing experience he Buyers beware stay away! Craig Tondre, Jack and the rest of the management staff pathetic and incompetent had a extremely disappointing experience here. Their are plenty of other dealerships that will treat you right is San Antonio!!! More

DON'T WASTE YOUR TIME OR MONEY AT THIS DEALERSHIP!!! BEWARE BUYER OF THESE PEOPLE'S WAY OF DOING BUSINESS!!! I AM SERIOUS!!!! This is how my dream became a nightmare...........I went to test drive a use BEWARE BUYER OF THESE PEOPLE'S WAY OF DOING BUSINESS!!! I AM SERIOUS!!!! This is how my dream became a nightmare...........I went to test drive a used car from them, i was very interested in purchasing the car i test drove. Kenny the sales man had the body language of not being very interested in helping me. I ignored it and I test drove a used sports car. The car was on empty before i drove off the lot. How can this sales person not even considerate that the car was going to be driven even though i called ahead and made an appointment to drive the car. I should have foreseen that this was NOT a place to purchase a used sports car from. Afterwards test driving the car he asked me was i ready to buy the car. I told him that i wanted someone to look at the car before i get it. He gave me a look like "what ever" and i thought, this guy must be having a bad day or something. I really wanted the car and wanted to make a sound decision before i buy. I had a bank loan prior to going to the car lot and specifically told Kenny i did not want my credit to be ran because i had a auto loan with my bank and would not need there financing the day i test drove the car. I had my partner look over the car the very next day and told Kenny i was going to buy the car. I got there around 1.30 pm. and told Kenny that i work this afternoon and needed to be out at least before 5.00 pm. I asked Kenny if the car i'm going to buy will have a full tank of gas and not be on empty when i get it like when i test drove it, he said "No problem, you will have gas". I sat and waited and waited for Kenny to expedite the process of signing and ect. I got up and asked the sales manager to see what was taking soo long. He asked someone to look for him .(( I SHOULD HAVE LEFT AT THIS POINT AND NOT EVER ALLOW MYSELF TO GO THROUGH THIS BUT )).... about 2 hours later he came back and showed me a form of sale stating a higher sale amount. Like another $2000.00 added to the original price. I stopped him in his tracks and told him that the web site i went to had a different price and would not get that car if this was the new price. He told me which site and would get me that price. So i stayed because it was a fair price and didn't want to go over my loan amount. I tried to believe that it was just an off day for them and i was being too critical. Kenny came back and had the form with the sale amount that was on the site but sarcastically told me the price went up so he did me the favor to go back to the original web site price. I told him that if you want my sale, keep the price i came in for only 24 hours ago.Then Jeff came buy while i was signing the sale form and introduced him self and went on to try to get me to get a lower payment. I told him the same thing i told Kenny. I didn't want any financing through them. I had a good rate and would stay with what i had, but he went on to say if i could get you a lower rate or payment would you consider it? I told him thank you but i liked the bank i have and will continue to do my financial thing through them. He then told me "well its your money and if you want to throw your money away it up to you." I found him rude and pushy. ((They still ran my credit score- lowering it even though i specifically told them from the start not to do so. I kept the letter they sent me 2 weeks later)) I wanted my dreamed of sports car!!! I told myself it would be over soon and hopefully not have to see them for a good while. I didn't even get to start signing the mountain of forms till 6.00pm from some other person that did the bank loan forms for my bank. I am crazy for not following my gut and just finding another car somewhere else. I had to call-in late to work which was more upsetting because this was such B*S* When i was finished signing a mountain of forms i asked them was the car ready? They told me "yes ,it is ready for you." i had to wait again , more than 15 min. to get them to bring the car to the front of the lot so i could go on my way. The car was bought in front of the car lot and i got inside and asked" where is the other key for the car?" Kenny told me " i don't know, i guess it only came with one and if you want one you have to get one made" The car was on empty when i got in it , again!!!!. I told Kenny that i need gas in this car because how am i going to be able to drive off this lot after buying it with no gas when you said it was going to have gas in it. He looked at me and i said "i'm serious! you told me that this car would have gas!!" He went with me to a gas station to put gas. I stayed in the car while he put the gas. Then he told me this line...."new cars don't have full tanks when they are sold".He put $5.00 of gas. I didn't have anymore time to waste when my job was calling me go into work. So i took it as a lost cause in my mind. I wish i left him at the gas station after he said that.I took him back to the car lot and drove to work right after that whole ordeal. *DO NOT BUY ANY VEHICLE FROM THEM* I had only one key and had to get a spare made for another $150.00 I ended up having to spend even more money when i realized that the car had no floor mats, and the dome light in the car was gone (the bulb) and the trunk light was burned out. WHO SELLS CAR LIKE THIS!!!! More