San Antonio Dodge Chrysler Jeep Ram - Service Center

I made an appointment online to take my car in for an oil change and minor warranty work. It was dropped off at 9:30am and when I returned at 4pm it still hadn't been looked at! I didn't even want to take my change and minor warranty work. It was dropped off at 9:30am and when I returned at 4pm it still hadn't been looked at! I didn't even want to take my car there for service to begin with, but I had a voucher for a free oil change that they gave me from the last time they screwed up! When I arrived to pick up my vehicle at closing time, Geoff was very defensive and couldn't understand my frustration with the fact that nothing had been done with my vehicle. It sat there for 7 hours and the paperwork had never been turned in. Somehow, that was my fault?! I called on Monday to complain about the situation and was given no sympathy. I guess this is the norm for them so that's not an option when trying to retain customer satisfaction. I am completely happy with my vehicle, but these people are the biggest idiots I have ever encountered. My advice --- don't go here to get your car serviced!!! More

I have worked with Chris in this department for a couple of years. I bought my van when the Dealership was under the name Mission Chrysler. He has always been so helpful and professional. When I did have an of years. I bought my van when the Dealership was under the name Mission Chrysler. He has always been so helpful and professional. When I did have an issue he really worked hard to make everything right. More

We wont return to this dealership. It hasnt changed any what so ever from Mission Dodge. Service Department personnel were rude and told us that WE need to contact Dodge about our extended warranty. I dont what so ever from Mission Dodge. Service Department personnel were rude and told us that WE need to contact Dodge about our extended warranty. I dont believe its our job. They are the ones with the Dodge computers. We showed them all of our purchase paperwork. That didnt seem to matter to them. It was still our responsibility to contact Dodge. They treated both myself and my wife like we were stupid and didnt know what we were talking about when we told them the troubles we were having. Even with a simple oil change, no attention to detail was taken. Under the hood was left an oily mess. More

never do business with this dealership. same staff as mission CJD and nothing has changed. they have terrible customer service and extreme lack of communication. mission CJD and nothing has changed. they have terrible customer service and extreme lack of communication. More