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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

2.9
1,009 Reviews

1,009 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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May 18, 2021

Audrey in the service department is always ready to serve us, she makes sure everything we want done is done correctly and in a very timely manner. More

by AWL55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey in service department
May 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for choosing San Antonio Dodge Chrysler Jeep Ram, your feedback and rating mean a lot to us. We're glad Audrey and the team were able to help, and we look forward to seeing you again! charlescluck@sanantoniodcj.com Fix Ops Director

May 18, 2021

Derrick at the parts department was awesome! My service advisor treated me with respect. The service I received was excellent. I am definitely returning to this dealership. More

by juanegarciajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick, Audrey.
May 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We appreciate your business and our team looks forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

May 18, 2021

Took a little longer then I would have liked but I had no problems. I was hoping to see a scar pack but didn’t see any around More

by Eatgrease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service advisor name
May 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

May 14, 2021

Randall was very helpful from start to finish, best visit in 10 years! Very good communication throughout the process, left me with options on future repairs. More

by Michael.p.mccoy34.naf
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randall Randolph
May 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello, Michael! Thanks for sharing your thoughts about your experience with Randall at San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

May 13, 2021

Chris is awesome. My paperwork was completed before I arrived. I was able to drop my truck off with no issues. Chris goes above and beyond to make sure I received the best service. Thanks Chris for all y More

by TEEMARIE37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
May 13, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

May 12, 2021

Service Dept did a good job on my repairs, and I would to see a little improvement on the customer communication, overall everything else was satisfactory. More

by alex.cantu47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saechelle Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cowgill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Cantu, Calvin Jones
May 13, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this review, Alex! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We'll take your communication feedback into account for the future! If there is anything else we can assist you with, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

May 13, 2021 -

alex.cantu47 responded

All good, if ever I should a warranty repair done here in Corpus, and they need some kind of authorization, from the Service Director, and I understand he is a busy man, but I would like a response as soon as possible, thank you.

May 12, 2021

Kudos to Audrey for exceptional communication/customer service. I could not have asked for a more friendly and reliable experience. She represents the Dodge team well. And Kudos to Katie at checkout. Appr More

by IVORYMOON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey, Katie
May 13, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Audrey and Katie. Please let us know if there's anything else we can help you with! charlescluck@sanantoniodcj.com Fix Ops Director

May 12, 2021

I am not happy with my last service visit. They were unable to make the repair due to not being able to duplicate the problem. The drivers side dash has a rattle when the temperature is cold. I explai More

by jimmie.coleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
May 30, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your feedback, Jimmie. Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your service visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please let us know the best way to contact you and we will reach out. Thanks again. MoHernandez@sanantoniodcj.com General Manager

May 11, 2021

The automated checkin and the updates via text made the overall experience more positive and I appreciated staying informed on the progress of the service More

by skyrat0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey
May 11, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

May 10, 2021

Getting a vehicle serviced is always a frustrating process. Audrey did her best to make this as smooth as process. It did take them a bit of time to figure out the issue. But they did and I couldn’t b More

by mr.tony.harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey
May 10, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We are very happy to hear that Audrey and the rest of our service team provided you with such a positive experience! We sincerely value your business, Tony, and look forward to your next visit. charlescluck@sanantoniodcj.com Fix Ops Director

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