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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

2.9
1,009 Reviews

1,009 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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April 26, 2021

I called for tire pricing after receiving a promotion notification in the mail. Sales person offered me a very competitive price and was quick to provide availability information. More

by Rickcarlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charisse Johns
Apr 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for sharing your thoughts about your experience with San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

April 26, 2021

The service was above and beyond. Truly amazing experience. I will take my truck there for all future services. Aubrey was very helpful and knowledgeable, she made the experience enjoyable. More

by Bud7768
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey
Apr 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We appreciate your business and our team looks forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

April 26, 2021

Absolutely worst service I have ever experienced. If this was first time I would think it’s an anomaly but this is second time. I had an appointment both times and waited nearly three hours. My vehicle More

by Don’t go there
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Cantu
May 14, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for providing this feedback--we apologize for not providing you with exceptional service. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Thanks again. MoHernandez@sanantoniodcj.com General Manager

April 24, 2021

I was very pleased with the service that I received from Victor and SA Dodge Jeep Chrysler. It was very punctual. Better than last time. More

by mikeflorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor
Apr 25, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much, Mike, for your excellent review! We are so glad that Victor and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

April 23, 2021

The service advisor treated us real well and was very helpful. It took a week though to determine the problem. Maybe a little too long. More

by Gaspar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mr. Randall
Apr 25, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! charlescluck@sanantoniodcj.com Fix Ops Director

April 23, 2021

From start to finish the customer service was second to none. I was getting updates throughout the process until I picked up my vehicle. I highly recommend for all to use this service. More

by Johnwayne.mullen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember
Apr 25, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, John! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

April 22, 2021

There was no shuttle service. They had Poor communication and a lack of knowledge about the status of my vehicle. They did not get back to me in a timely manner I had to keep calling back day a More

by Dgiagnocavo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allen in service
May 10, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We’d love to get to the bottom of this and turn things around for you. MoHernandez@sanantoniodcj.com General Manager

April 22, 2021

My go to Jeep dealership in San Antonio. Always great auto service work. Easy to make appointments and work is done fast and all steps are throughly explained. More

by SL1070A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David in the Service Department
Apr 22, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your wonderful feedback for our service department. We appreciate your business and our team looks forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

April 22, 2021

I like the cleanliness of the facility. The staff are friendly and helpful. They seem to care about service and they perform their work quickly. More

by Brettray1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabil Dayekh, Matt Gerhard, Adam Asi
Apr 22, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

April 22, 2021

Setting appointment was easy and flexible. We would have appreciated more frequent updates on status of repairs which took four days for diagnosis to find out only battery needed changing. More

by Hern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan
Apr 22, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. It's great to hear that we were able to help you out. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

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