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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

2.9
1,009 Reviews

1,009 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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March 08, 2021

Not happy. I was told a new part was installed but having same issues with window. Problem return one day after service. Need another appointment More

by RUDABRAIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua
Mar 25, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to me directly. MoHernandez@sanantoniodcj.com General Manager

March 08, 2021

Excellent service. I was greeted very promptly by service writer. He kept me very informed of the status of my vehicle and managed to get me out of there in under 2 hours. More

by kingc139
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service writer
Mar 08, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

March 08, 2021

Excellent service, even though it was very busy. Everything done correctly and answered all my questions. Overall, great communication. I purchased an oil change package, which is the best deal arou More

by MICHAELVROE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua (service department)
Mar 08, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Michael, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! charlescluck@sanantoniodcj.com Fix Ops Director

March 05, 2021

Battery was no longer holding a charge. David was very quick to get information and take vehicle for service. Turn around time was very fast. More

by FERST80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Mar 05, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

March 05, 2021

Was very professional upon our introduction, made me feel comfortable about getting my vehicle repaired and knows his dept. and work knowledge of the vehicle (Jeep Sports) apparently inside and out More

by DLATE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris - Service dept
Mar 05, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

March 04, 2021

I am totally satisfied with the service I received. My vehicle was fixed correctly and by professional mechanics. My advisor was very professional and knowledgeable of his job. More

by rangermarty68tx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Afflitto
Mar 04, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We appreciate your business and our team looks forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

March 04, 2021

Would like to thank Christopher from the service dept. I had a small issue and he contacted me right away to make things right . Thank you . More

by Alyssa521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Woolen
Mar 04, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Alyssa, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Christopher and the rest of our team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

March 02, 2021

Courteous and fast service. Was kept up to date on progress of work. Vehicle was ready and parked up front when I arrived. Chris was my service rep and he was awesome. More

by WILY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Garza
Mar 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for choosing San Antonio Dodge Chrysler Jeep Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

March 02, 2021

The dealership was unable to provide new tires for my car, and whenever they installed an old tire the workers did not return the tire lugnut key. I had to go back to the dealership to retrieve the key a More

by kkymker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Mar 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for reaching out to us with your information. An associate from our dealership will be contacting you soon. We apologize again for the inconvenience. MoHernandez@sanantoniodcj.com General Manager

March 01, 2021

The dealership was very busy and even though they had long lines staff came by my vehicle as I was inline to assure me that they would get to me as quickly as they could. Overall the service was very fas More

by 1202GONZALEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Gomez
Mar 02, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

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