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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

2.9
1,009 Reviews

1,009 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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January 27, 2021

The dealership failed to honor oil change coupon sent to my home. The coupon had my vin, but I paid $200 instead of $30. Also, the tire rotation wasn’t complete and I wasn’t told. I read the invoice at home More

by BMETBULLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Audrey Bragg
Feb 13, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We would love the opportunity to touch base with you and address your concerns. MoHernandez@sanantoniodcj.com General Manager

January 27, 2021

Had to leave car but was notified when ready. Quick wait upon arrival. Not receiving oil change coupons through mail as before. Had yo look online. More

by redappleteacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey.
Jan 27, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a positive experience, and we appreciate your helpful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

January 26, 2021

They took care of my visit in a very professional manner. My service person kept me informed of all that went on. I will be back. Audrey Bragg More

by bmoni777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saechelle Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for sharing your thoughts, Audrey, about your experience with San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

January 26, 2021

Nicholas Gallagher was Amazing and very Informative!!! I highly recommend him and the services that y’all provide!! Thanks for all the help!! Great job More

by spoon2478
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Gallagher
Jan 26, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for choosing San Antonio Dodge Chrysler Jeep Ram, your feedback and rating mean a lot to us. We're glad Nicholas was able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

January 25, 2021

They went above and beyond to make a stressful situation into a good experience. They made sure I could take care of my family while they took care of my car!! Even answered my texts on the weekends!! They More

by Idpetrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, James Hutcherson
Jan 25, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

January 25, 2021

Charisse was excellent in her service. She was knowledgeable and attentive. The service advisor, Nicholas, was also knowledgeable and helpful. I will definitely be returning and asking to speak w More

by sutton210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Gallagher, Charrisse Johns
Jan 25, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for the kind words for Charrisse and Nicholas in our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. charlescluck@sanantoniodcj.com Fix Ops Director

January 25, 2021

David assist greatly. My car still kinda kicks. May need to bring it back to the dealership. David part was great. Just getting my car fixed. More

by corrales71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jan 25, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this review. We're happy to hear David was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

January 25, 2021

They got me in and out of service really fast and had my truck ready at the time the said they would will recommend this dealership anytime More

by Na0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Brian Cluck, Charrisse Johns, James Hutcherson, Christopher Trevino, Gabby Trevino
Jan 25, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

January 24, 2021

Excellent customer service, Michael was very helpful with helping me choose the right car. Nabil was AMAZING!!! He saved me money and also is super hilarious I would Recommend anyone to both these guys any t More

by Tee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabil Dayekh, Mike Vasquez
Jan 24, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Tee, Thank you! We appreciate your business and Michael, Nabil, and our team looks forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

January 23, 2021

I have been a happy customer after taking my 2017 Chrysler Mini Van in for regular maintenance,as well as having it serviced for software updates. David Tatko, great service advisor. More

by vfbpearsall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't see a picture of David Tatko. Please add his picture?, James Hutcherson
Jan 24, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that David met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! charlescluck@sanantoniodcj.com Fix Ops Director

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