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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

2.9
1,009 Reviews

1,009 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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January 22, 2021

I really enjoyed my last visit for first oil change. Audrey was amazing. She was very helpful, polite and really took care of us. I hope to work with her on our next visit. More

by p2007unisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchelle Hernadez
Jan 22, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that Audrey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! We appreciate your business. charlescluck@sanantoniodcj.com Fix Ops Director

January 22, 2021

A huge thank you to Al for helping out with the general maintenance of my car. He is friendly, professional and was an absolute pleasure to work with at my last visit! More

by Brittanifayowen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al (from New York/California)
Jan 22, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words regarding Al in our service department, and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

January 22, 2021

Very pleased with the service we received from Matt and Mo. A bit disappointing that we missed out on the December end of year deals due to lack of response. We reached out multiple times to get this deal More

by jomar414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gerhard, Lugene Mommeunt
Jan 22, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello, Thank you for taking the time to submit a review. We are so glad Matt and Mo could assist you. We truly appreciate your business. We apologize, however, for the lack of response that resulted in you missing out on our December end-of-year deals. If you would like to further discuss your concerns, feel free to contact me at your convenience. charlescluck@sanantoniodcj.com Fix Ops Director

January 22, 2021

David Tatko was very helpful and provided alot of technical info on my 2020 Ram 3500 and has helped me with my 2020 Jeep Gladiator as well. i will continue to rely on him for service on my vehicles. More

by Jasonraycantu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Jan 23, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. charlescluck@sanantoniodcj.com Fix Ops Director

January 21, 2021

Mark was friendly, helpful, and kept me informed. My in-person visits with him were short and efficient. Overall, at the San Antonio location, customer service was excellent, thanks to Mark. However More

by Jorgec00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Schwing
Jan 21, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

January 21, 2021

Overall, the customer service is good. Gabriela was very courteous and professional. My only issue is all employees need training in the Platinum Plus Vehicle Service Contract ( even the finance department More

by MARICO.SELLERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Jan 21, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello, Thank you for taking the time to submit a review. We are so glad to hear that Gabriela was courteous and professional. We truly appreciate your business. We apologize, however, that no one was able to assist you with your questions regarding our Platinum Plus Vehicle Service Contract. If you would be willing to reach out to me directly, I will be happy to discuss the policy with you and answer any questions you may have. charlescluck@sanantoniodcj.com Fix Ops Director

January 21, 2021

Robert Robinson sold us our Red Chevy Truck. He had faith and never left our side. He gave good financing advice also. The finance team was good too. More

by rutledgelinda35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Robinson
Jan 22, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robert met your expectations. Congratulations on your red Chevy truck, Linda! Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! charlescluck@sanantoniodcj.com Fix Ops Director

January 21, 2021

This experience was the best since I have being going to this location. The service provider was spot on, the part was available and the service was excellent. I just wish my other experiences visiting thi More

by DGROSS2123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Jan 22, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

January 21, 2021

The process was flawless from start to finish. Aubrey and your automated pizza flow chart kept me informed the entire way. Maintenance was timely, professional and thorough! More

by None3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey and zmike, Tom Langlois, Nabil Dayekh, Charrisse Johns, Victor Blades, Lugene Mommeunt, Gabby Trevino, Bryanna Archuleta
Jan 22, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Aubrey, to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. charlescluck@sanantoniodcj.com Fix Ops Director

January 20, 2021

I don’t have a whole lot good to say about your dealership. As I was runoff through your service department the last time I was in there. More

by blaine.boseman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Audrey
Feb 06, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Blaine, We're very sorry for your experience while visiting our dealership. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. MoHernandez@sanantoniodcj.com General Manager

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