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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

2.9
1,009 Reviews

1,009 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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January 20, 2021

Great service and very nice people. Vehicle was completed and delivered as the said it would be. Actually it was done before the time they promised. More

by DANIEL.KUFFELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hutcherson
Jan 20, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us, Daniel. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

January 20, 2021

Very pleased with the dealership when I got my oil changed. Very good place to go. Very friendly people there. Recommend this place to anyone More

by brandi.hill28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Jan 20, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Brandi, It's great to hear that Gabby was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

January 19, 2021

Great job by Mark Schwing getting my recall done. I had a bad EGR cooler which required parts and service, which took some time. Mark stayed in top of the issues and got things done as quickly as he could, k More

by openskyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Schwing
Jan 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your very kind review. Mark and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

January 19, 2021

Excellent service. It was a very smooth drop off and pick up process and my car was ready when they said it would be ready! David was awesome! More

by Davidr73381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Jan 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for sharing your thoughts about your experience with David at San Antonio Dodge Chrysler Jeep Ram. We appreciate your business and hope to see you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

January 19, 2021

Service was great, I received up to date text messages during the service, only wish they washed the outside of the vehicle as part of the process More

by Nae
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Jan 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for choosing San Antonio Dodge Chrysler Jeep Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! charlescluck@sanantoniodcj.com Fix Ops Director

January 19, 2021

This experience was much better than my last one a few years ago. This time they communicated very well with me and the service advisor was professional and courteous. The reason I'm giving 4 stars instea More

by Scott.steward88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey Bragg
Jan 19, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We appreciate your business and our team looks forward to serving you again soon! charlescluck@sanantoniodcj.com Fix Ops Director

January 18, 2021

I tried to make an appointment for a 3-4 hour service and an appointment could not be accommodated. “First come first serve only.” Makes things hard to plan around. More

by sdh82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed. David
Jan 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your review and choosing San Antonio Dodge Chrysler Jeep Ram! It has been a pleasure serving you. I regret to learn that you were not entirely satisfied during your service scheduling and invite you to reach out to us directly so that we can better understand your visit and address your concerns. charlescluck@sanantoniodcj.com Fix Ops Director

January 18, 2021

They were very helpful and able to handle sudden change. I asked them if leaving my car there over night was okay and they said it was perfect. Very nice people More

by nathand2133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Jan 18, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for your business and this awesome review, Nathan. We're happy to hear our team was able to accommodate you, and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

January 18, 2021

Service writer was good Service tech spent more time talking then working. Took two and a half hours for a simple oil change. I stood out side an watched the tech do nothing and not one supervisor said More

by William.oswald0831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
To mad to remember
Feb 04, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

William, Thank you for your review. We’re sorry your service visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. MoHernandez@sanantoniodcj.com General Manager

January 15, 2021

Service has been good both times that we visited. They are faster, friendlier and more thorough than our experience at other dealerships and auto repair shops. We will definitely use this dealership agai More

by Jennyandvince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jan 15, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

We are very happy to have provided you with such a positive experience, Jenny and Vince! We sincerely value your business and look forward to your next visit. charlescluck@sanantoniodcj.com Fix Ops Director

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