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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

2.9
1,009 Reviews

1,009 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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January 13, 2021

Gabriela was very helpful and she was also nice. She took care whatever I needed for my car to be checked and fixed it in a timely manner. More

by Chen_wolley9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Langlois, Gabby Trevino
Jan 13, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that Gabby was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

January 12, 2021

Personal experience was great, the staff pleasant and responsive. Online chat function useless. Was told I would be contacted and no one ever did even though I did it Twice. More

by RUGBYTRAUMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
January 12, 2021

Service advisor David Tatko was very friendly and helpful. Very smooth and pleasant experience. The service was completed in the time specified. Good Customer service. Greatly appreciated More

by fredp28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Jan 12, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Fred, Thank you for taking the time to share your feedback with us. David and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. charlescluck@sanantoniodcj.com Fix Ops Director

January 12, 2021

Great jobs kept me up to date with what was going on with vehicle by text. Had not issues during check out Audrey Bragg Was who helped me I can not find her name below. More

by willie_parker02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey Bragg
Jan 13, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that Audrey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! We appreciate your business, Willie! charlescluck@sanantoniodcj.com Fix Ops Director

January 12, 2021

Friendly and courteous. Mark was professional but also down to earth. Made the experience better. Appreciate the text message updates on the service process. Very cool More

by Troy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Schwing
Jan 13, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Troy, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mark here at San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

January 11, 2021

Service was great, got messages, (text) how services was going and if any issues came up. Didn't remember names of workers who helped when I dropped of suv and picked up, but Overall they were friendly and More

by Rudym_57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jan 11, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much, Rudy, for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at San Antonio Dodge Chrysler Jeep Ram. Please don't hesitate to reach out if you need anything else. We will remember to put those paper mats down next time as well! charlescluck@sanantoniodcj.com Fix Ops Director

January 11, 2021

Service was on schedule and fast. Personnel was also very helpful and did not try to upsale any unnecessary services. overall very pleased with my experience at this dealership. More

by johnnykp30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabby Trevino
Jan 11, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for the kind words for our service department, Johnny! We look forward to sharing your compliments with our team, and please don't hesitate to let us know if we can be of further assistance. charlescluck@sanantoniodcj.com Fix Ops Director

January 11, 2021

Mr Taylor and his team made this a painless experience. Excellent communication. The problem was quickly diagnosed and repaired and I was offered a chance to do a much needed alignment while they had it (s More

by IVORYMOON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Jan 11, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for taking the time to write this awesome, five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. charlescluck@sanantoniodcj.com Fix Ops Director

January 11, 2021

Had an excellent experience but next time if my vehicle is kept over 24 hours could you guys please give it a wash for courtesy! More

by Tlcupil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Tatko
Jan 11, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for sharing your thoughts about your experience with San Antonio Dodge Chrysler Jeep Ram. We appreciate your business, and hope to see you again soon! We apologize about the car wash, and we'll be sure to get it done on your next visit! charlescluck@sanantoniodcj.com Fix Ops Director

January 11, 2021

Clean dealership and the salesman was professional. However; the dealership added on a reconditioning fee of $1595 and didn’t perform any service on the vehicle. I’ve asked for a copy of the services More

by bmerryman.bm
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager never came over to see me. , Nabil Dayekh, Carlos Munoz, Angela Meade
Jan 28, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue, please feel free to contact me directly at MoHernandez@sanantoniodcj.com. Regards, Mo Hernandez General Manager

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