San Francisco Toyota

If there can be such thing as a "great experience" buying a car, than this was as close to it as I will probably see in my lifetime. After researching cars online and at other dealers experience" buying a car, than this was as close to it as I will probably see in my lifetime. After researching cars online and at other dealerships, my husband and I decided on a Toyota Highlander. At our first Toyota dealership (see my Putnam Toyota review), we were not able to come to an agreement. So, home we went to look for the exact car that we couldn't get and try to locate it. I did a search for Toyota dealerships in the greater Bay Area. There are many! Most had instant chat, which is great. I chatted with 4 of them and nobody had the color and options that we were looking for. At 3:30pm, New Year's Eve, I was giving it one last shot with San Francisco Toyota. I "chatted" with Nicole and told her exactly what I was looking for and wanted to buy something today (sales tax was going up 1/2% on Jan. 1, 2013). She asked for my email or phone number so the sales manager could talk to me regarding specifics. Michael La phoned me from SF Toyota and immediately I was at ease. He asked about my previous experience at other dealerships and how he hoped he could help me. He stated that while he didn't have the exact color interior I was looking for, the price may change my mind. Well, he was right! My husband and I decided to go ahead and drive into the City (at 4pm on NYE) to look at the car and see if we could "settle" on a different color interior. When we got to the dealership, Michael told me the car was on it's way from the other showroom on Geary and could we wait about 10 minutes. About 15 minutes passed and he came over and explained that they were having trouble locating the car and most likely had been sold during our drive up from San Mateo. While disappointed, we just figured it wasn't meant to be (especially because the interior color was not our first choice). During the wait time for the Highlander, Michael had our car appraised for a trade in. While it wasn't exactly what we hoped for, it was way more realistic than what the other dealership had offered. When the Highlander didn't show up, he felt so bad about us driving up there, he upped the trade-in and began his search for another Highlander. Success! Michael was able to find us a car (albeit in South Lake Tahoe) with all the options AND the preferred color interior. So, at 5:30pm on New Year's Eve, we started the paperwork for the new car. At this point, the dealership was empty. Even though I felt horrible about doing paperwork so late, everyone made us feel at ease. We finished with everything a little after 7pm. In all, we dealt with 3 people at SF Toyota. Michael La, Sammy Lee and Phil (sorry, don't know last name) the finance manager. They were all excellent! So personable, knowledgable and most of all, helpful! The one downside to the dealership is that there is no play area/kids room. We had to bring our 3 year old with us and that made it difficult to complete the process. More

This was for me an unexpectedly pleasant experience in buying a used car last weekend. I arranged by phone with Sales Consultant Ryan Dong to evaluate a couple of cars I was considering for purchase th buying a used car last weekend. I arranged by phone with Sales Consultant Ryan Dong to evaluate a couple of cars I was considering for purchase that I found on-line. When I left home Saturday morning, I did not expect to actually purchase the car that day. Frankly, I was not looking forward to dealing with a dealership and had preferred to purchase from a private party. But I had been unable to find the car I wanted and so resigned myself to what I feared would be a high pressure and potentially deceptive sales pitch. I was pleasantly surprised to find just the opposite. Ryan was helpful, well informed, and low key. He listened to what I wanted and tried to be helpful. I didn't buy the car I came to see but instead another of the same make, model and year but with fewer miles and Toyota certification. It cost more but he provided sufficient information to convince me that it was worth extra money. I never felt any pressure to make a hurried decision or to make an impulse purchase. I am delighted with the car and with the sales experience and commend Ryan for his professionalism and assistance. His business card says he is a Sales Consultant. "Consultant" is an apt description. More

I drove home with a new Toyota Prius C about a week ago thanks to the team at SF Toyota. I would not have made it into the dealership if it had not been for Ryan's friendly and personal customer service a thanks to the team at SF Toyota. I would not have made it into the dealership if it had not been for Ryan's friendly and personal customer service approach when I requested an online quote. He is honest, knowledgeable, and professional. I felt at ease throughout the entire process - no pressure, no hassle. Sammy assisted me on a fun test drive and Phil explained all the complicated details about the car's financial transactions in a clear and concise manner. I would definitely recommend SF Toyota to family and friends for their exceptional customer service! More

An easy transaction from the first email quote to the final sale. JR went out of his way to deliver the car to me as I live out of town. The entire team at SF Toyota is fantastic! final sale. JR went out of his way to deliver the car to me as I live out of town. The entire team at SF Toyota is fantastic! More

Sales provided excellent service. They were able to provide courtesy pickup from my work place to the dealership to purchase my vehicle. The sales consultant answer questions in detailed and explain th provide courtesy pickup from my work place to the dealership to purchase my vehicle. The sales consultant answer questions in detailed and explain the functions of my vehicle in depth. More

I was looking for a Scion FR-S online, and SF Toyota was the only dealership in the area that had what I wanted (base model/6spd). I can't speak more highly about the entire experience. Dealership was great the only dealership in the area that had what I wanted (base model/6spd). I can't speak more highly about the entire experience. Dealership was great, especially Ryan. Great experience overall. More

Best new car buying experience in years. Ryan Dong is an excellent Toyota-Scion representative. Highly recommend his services to anyone in the new or used car market. Cannot praise Ryan enough! See him firs excellent Toyota-Scion representative. Highly recommend his services to anyone in the new or used car market. Cannot praise Ryan enough! See him first! More

As a resident of Ssan Francisco it is important to patronize the businesses in my City. I met with Ryan about 3 months ago and told him I was interested in next year's model. He emailed me when the patronize the businesses in my City. I met with Ryan about 3 months ago and told him I was interested in next year's model. He emailed me when the 2013s were available. I came in an told him the price I wanted to pay and he was able to match it, in fact offered me even more! I got a screaming deal! More

I've Had a Great Experience With This Dealership! My Sales Consultant We're Outstanding Francisco and J.R I Will Highly Recommend This Dealership Especially those sales Consultant! I'am a first time bu Sales Consultant We're Outstanding Francisco and J.R I Will Highly Recommend This Dealership Especially those sales Consultant! I'am a first time buyer and they took good care of me! More

Excellent sales approach with no pressure to buy before I was ready. Explanation of car controls and features was good given the complexity of the Prius 4 trim. Follow-up phone call for any further instructi was ready. Explanation of car controls and features was good given the complexity of the Prius 4 trim. Follow-up phone call for any further instructions needed appreciated. Invitation extended to come back at any time with any further questions. Would rate the service to date as excellent, the reason for the rating given. More