San Leandro Chrysler Dodge Jeep RAM SRT

Very professional and welcoming sale team and manager They have the best prices and took good care of me !!! Good experience for my first time They have the best prices and took good care of me !!! Good experience for my first time More

Terrible communication Why is it so hard for your service department to call me in a reasonable amount of time and let me know the status of my vehicle? I understand how Why is it so hard for your service department to call me in a reasonable amount of time and let me know the status of my vehicle? I understand how busy it can get but when someone says they are going to call me by the end of the day, I shouldn't have to wait 2 days and then call service trying to find out what the status is. I shouldn't have to wait almost two business days to get in touch with my service contact (I had to call them) and then find out that it was going to be a week or more before anyone looked at my vehicle. Now - that would have been okay if I had been told up-front that it was going to be at least a week before someone could even look at my car. I could have made arrangements for this. But to just let me drop it off (this was actually an appointment I made about a week before I dropped it off) and then not tell me until I call them after waiting almost two days with no info on what's happening - that's unacceptable. Unfortunately, this is not an isolated incident in my experience with this dealer. What I'm asking for is not at all unreasonable. I understand how busy it can be especially with the whole COVID-19 problem hanging over all of us. I get it. But - It just takes a couple of minutes to call me and tell me that it's going to be awhile before my vehicle gets serviced. Or better yet - set the expectation up-front that it may be several days. Give me a day and time that I can expect to hear an update and then follow-through. Unfortunately, this is not an isolated incident with this dealer in my experience so I do not expect I'll be doing any further business with them. It's a shame too as I had been looking at the new Renegade. I've been in touch with Chrysler warranty dept and was told that I can take it to a different dealer for warranty service. I'll have to pay the deductible all over again - which I'm not at all happy about. More

Absolutely great service. They keep you informed about the services and recommendations. Nice staff and pleasant customer service. I would recommend this service department as A+ Customer service. the services and recommendations. Nice staff and pleasant customer service. I would recommend this service department as A+ Customer service. More

Excellent Selection and Great Customer Service I had a great buying experience at San Leandro Dodge. Alfredo was great to work with and he took the time to understand what I was looking for to help I had a great buying experience at San Leandro Dodge. Alfredo was great to work with and he took the time to understand what I was looking for to help me narrow my choices. The only negative (if it can be considered one) is that parking was tight because of the large inventory of vehicles. You shouldn't have any issues finding what you're looking for given they have a huge lot as well as two remote locations with more cars. More

Everyone was very helpful with the whole process, and everything went very smoothed! The service was great and all out questions and concerns were met and answered! everything went very smoothed! The service was great and all out questions and concerns were met and answered! More

Had a good experience with Vick when buying our new Jeep Cherokee. He was very patient as we test drive two Jeeps, and went to multiple lots to ensure we were happy with our color selection. Looking forward Cherokee. He was very patient as we test drive two Jeeps, and went to multiple lots to ensure we were happy with our color selection. Looking forward to buying another car from him one day! More

Vick was an excellent sakes guy he helped me from beginning to end even when i got an attitude with him because i didn't get approved at first he remained calm cool an collective even today im happy beginning to end even when i got an attitude with him because i didn't get approved at first he remained calm cool an collective even today im happy that he was able to help start my dream of starting my own trucking business. More

Sales man was a wee some. He was very helpful and knew his stuff. I would recommend Vick. They really mad the process easy and fun. his stuff. I would recommend Vick. They really mad the process easy and fun. More

Wonderful experience finding my fiancé a new vehicle. Very easy experience and the customer by both Rick and Nanette was phenomenal. Will definitely be coming here again for our next vehicle purchase Very easy experience and the customer by both Rick and Nanette was phenomenal. Will definitely be coming here again for our next vehicle purchase More

Great customer service ! Awesome attitude ! I would recommend anyone to come and shop here . Great prices and they get you what you want ! Bought my scatpack with them . recommend anyone to come and shop here . Great prices and they get you what you want ! Bought my scatpack with them . More