San Leandro Chrysler Dodge Jeep RAM SRT

Tire Repair Woes My vehicle was towed from home and dropped off at 9am. I called to inform the service team and find out how long it would take. I was informed 1.5 - 2 My vehicle was towed from home and dropped off at 9am. I called to inform the service team and find out how long it would take. I was informed 1.5 - 2 hours and they would call me. I never received a call and called in myself about 2pm, to find that no one could provide info on whether my vehicle was ready, so I said it should be, it's been more than enough time, so I'll just come down there. When I arrived after 3pm, I waited at the service desk for someone to help me. It took awhile but eventually a guy showed up and I asked about my truck. Again, he was having a difficult time obtaining information. I told him I was in a hurry and they've had my truck more than enough time and it should be ready. After about 15 min. He figured it out by reaching out to my designated service person, who never addressed me or communicated that he was my service person and I received my vehicle. I only found out Jose was my Service person from when I called in to check on the status of my truck. The lady on the phone gave me his name and said she couldn't get a hold of him to find out if my truck was ready, and she'd have him call me back. To which I would assume any service person should be able to let her know if my truck was ready. There's definitely room for improvement within the team and service they provide. I hope they can get it together over there. I would recommend with hesitation. More

Great experience, good price, no pressure I would hilgly recommend looking at San Leandro CDJR. They made the car buying process so easy and painless. I worked with Michael Elias and highly I would hilgly recommend looking at San Leandro CDJR. They made the car buying process so easy and painless. I worked with Michael Elias and highly recommend him. He is very knowledgeable on all vehicles, especially the Ram truck I was looking at, no question he couldn't answer. Ended up purchasing a 2020 Ram Rebel and a fair price. More

Pleasure to do business with Salesperson Raul and Floor Manager Walter were a pleasure to do business with. No frills deal and process was smooth and easy. I felt taken care of an Salesperson Raul and Floor Manager Walter were a pleasure to do business with. No frills deal and process was smooth and easy. I felt taken care of and not pressured into purchasing at a price I wasn't comfortable with. Overall great experience! More

Unorganized, understaffed, and ridiculous wait times I came in for an oil change and tire rotation. It took 30 minutes just to get to the counter to speak with someone. I asked how backed up they were an I came in for an oil change and tire rotation. It took 30 minutes just to get to the counter to speak with someone. I asked how backed up they were and the lady said it shouldn’t be too long. Maybe an hour to hour and a half. I proceeded to the waiting room where I watched my car sit where I left it for the next hour. I then waited in the room for another hour and a half. I finally went to check on the status when the guy was like “oh, it’s ready”. He did not discuss any technician comments or concerns he simply just checked me out and sent me on my way. I have been to several dealership service departments and this was by far the worst experience I have ever had. I spent a total of 3hours at the service dept. More

Best xmas ever! Salesperson Vicente was very helpful and answered all our questions we had. I definitely reccomend him and his team that helped. They go out of there Salesperson Vicente was very helpful and answered all our questions we had. I definitely reccomend him and his team that helped. They go out of there way to give you the deal of a lifetime. More

Purchasing a vehicle. I give the rating excellent. I am very happy to have acquired a nice vehicle. The car handled very well. I am thankful that I have left the dealershi I give the rating excellent. I am very happy to have acquired a nice vehicle. The car handled very well. I am thankful that I have left the dealership fully satisfied. More

Review Friendly salespeople are available to help. Very knowledgeable about all products they sell. Good inventory available and favorable prices with lots o Friendly salespeople are available to help. Very knowledgeable about all products they sell. Good inventory available and favorable prices with lots of options. Ask for Joseph or Kale. More

Great Had an eye on the truck for a couple of weeks until I had time to pass by and had a good man that took his time to help us get the truck and had a goo Had an eye on the truck for a couple of weeks until I had time to pass by and had a good man that took his time to help us get the truck and had a good explanation on how everything work and now I’m a happy owner of a new truck More

1st time buying a brand new car , it was amazing!!! It was a comfortable experience , everyone who helped me was patient and kind, the process wasn't as long as expected. My wife was actually the most It was a comfortable experience , everyone who helped me was patient and kind, the process wasn't as long as expected. My wife was actually the most helpful. lol More

Excellent Customer Service Mustafa was very knowledgeable, friendly and helpful throughout the process of buying my new Jeep - first in choosing my new car, then guiding me with Mustafa was very knowledgeable, friendly and helpful throughout the process of buying my new Jeep - first in choosing my new car, then guiding me with patience through all my questions when purchasing. Thank you, Mustafa! More