San Leandro Chrysler Dodge Jeep RAM SRT

Go to any other dealer !!! Wow... 3rd strike. Hope to save you an ulcer also. Tried for 3rd time to get service on my Rubicon. First experience, they put 20 quarts of oi Wow... 3rd strike. Hope to save you an ulcer also. Tried for 3rd time to get service on my Rubicon. First experience, they put 20 quarts of oil ( or at least tried ) until overfill was dumping on ground. Of course that "express" oil change was 2-1/2 hours. They had to clean motor, covers, floor, and start over. And by the way "don't worry about the blue smoke your engine will exhaust for a day or so". I had 5000 miles and a smoking exhaust. 2nd visit. Not too much drama... Only 90min. "express" lube. 3rd visit... "Express" oil change 2-1/2 hours. Asked about JS78 recall notice. "No problem, we'll make an appointment, only an hour to do a new download". "easy fix". Follow up visit for recall was today. 11am appointment, arrived 10:50am. Welcome, well this may be a day or two for repair. Let me consult and see. Come back in an hour, should have an answer. 90 minutes later. Well nothing done. Tech went to lunch. Got shuttle service home. 2:30pm, we arrive to reclaim Rubicon. Nothing had been started. Requested keys, would bring back later. Oooops, keys are lost, waited for an hour while they hunted. They made new key, we are gone. I have left out so many details, too sad to scribe... Please avoid this place whenever possible. Management has very poor controls, parts dump extra oil, express not express... if you approach a manager, they will deny they are a manager and not help. This includes the service manager, general manager and even the owner. As an educated manager myself, this is classic case of problem starts at the top. More

worst customer service San Leandro area I called the service department over 4 times to be put on hold. By I think her name is Lauren great job answering the phone horrible job asking what m I called the service department over 4 times to be put on hold. By I think her name is Lauren great job answering the phone horrible job asking what my conserns maybe. Longest wait time I believe was almost half an hour. I have been in customer service for 6 years at different locations and I at least would get the customers name and number and call them back if I was busy. Will not be calling back this place all because of 1 person. I hope the dealership talks to her about gaining better customer service skills. More

Worst customer service Bought a Chrysler 300 from Dr.J great salesperson very helpful easy process purchashing my new car...My complain the sales manager Rick and service ma Bought a Chrysler 300 from Dr.J great salesperson very helpful easy process purchashing my new car...My complain the sales manager Rick and service managers are worthless sold me a car with locks on the rims with no lock in the car, was purchasing new tires the shop had to break the locks off the rims which they charged $125 called to ask them about the lock for the rims had nothing but attitude from them both the service dept is the worst I've ever seen they never answer the phones tell you to leave a message they never return your call very bad customer service had to call this dealership 4 times before I got a response, from the reviews I will not bring my car to this dealership for maintenance.. More

Don't come here for service!! I have gotten all my oil changes here since the purchase of my 2013 town & country. Last couple of times for some reason certain areas of the car was I have gotten all my oil changes here since the purchase of my 2013 town & country. Last couple of times for some reason certain areas of the car was loose and the lock on my bottom glove compartment was missing (husband noticed it). I could go back and prove they did it since it was a week or so when we noticed. Nonetheless I stopped going there. The sensor came on for another oil chance and this time we decided to do it ourselves. Last oil change was done at the dealership. Found out that the dealership"s techs over tightened the bolt and was also stripped. So I could not do the oil change ourselves. Went to the dealership to complain and lady at the counter said they can't loosen it for us to do our own oil change and stated that is is recommended for the dealership to do it. Wow in other words they want to do all they can for you not to work on our own car but to go and pay them for everything! anyone please do not have service done here.. They have changed management a few times already since 2013. Very lousy dealership. Techs don't know shit. By the way in the beginning I informed them of a burning smell towards the back of the van. They laughed and ignored me and said they couldn't find anything. A few months later there was a recall for that little piece that opens up the vent Windows.. Which was cuasing the smell.. Big duh for this dealership. Will never go back and will let others know. More

Done with very poor service I purchased the truck from San Leandro dealership, due to the low price. That’s where the good service stopped. The truck was purchase in May and I ha I purchased the truck from San Leandro dealership, due to the low price. That’s where the good service stopped. The truck was purchase in May and I had found four flaws on the truck, just minor items. Well after 10 visits and 3 months of waiting. We whittled the list down to a single item. Well at the last visit there service department tried to replace the seat panel. They were not able to improve the fit and I was very disappointed. The service rep was not happy either and offered to send photos to Ram for review and there opinion. Well here is where it gets worse! The service rep says the truck is coming out to take back home. As I walk over to the truck another tech looks down at the front tire. As I approach the truck I hear a hissing sound and I point to a large hole in the side wall and flatting fast on the 20” tire with only six thousand miles on it. The mechanic see’s the leak and starts blowing a head gasket. After he clams down, he tries to drive the truck back into the shop on a flat aluminum rim. Then I blow a head gasket, and tell the shop person to stop the mechanic now before he ruins the rim. Thank goodness he stopped and didn’t damage the wheel. Moving forward, I am told he hit the vehicle rack and damaged the tire. And that they were going to replace one tire and do a front wheel alignment. The dealership was kind enough to get me a loaner car and off to work I went. I received a call saying the truck was repaired. So here is the final outcome and final straw. The truck pulls right do to the different size tires do to the mileage on the right tire. The steering wheel isn’t centered when driving. Driving straight requires me to have the wheel pointed at the 10 o’clock position. I assume this is because when they did the front end alignment, and did check the position of the steering wheel when they loosened the tie rods. Phone calls to San Leandro went un answered. And I moved on to a different dealership for service. I would give them zero stars if I could. More

Never use this Service Department They don't really deserve even 1 star. I simply drove in for oil change. After the woman service advisor noted my mileage she asked me if I had done a They don't really deserve even 1 star. I simply drove in for oil change. After the woman service advisor noted my mileage she asked me if I had done any major work on the car (2014 Chrysler 300). I replied no then she handed me a brochure recommending me all this different types of service which was worth $500 and up. After I refused all this service she ended with the lowest amount which was $159 service and she ended it by saying this will be done the same amount of time as a regular oil change. Where do they bring this types of people where they get a customer and they think to get as much money out of this person as I can. I immediately felt the dishonesty. They are not trying to service your car but make a sale of the service they have and say this is recommended for your car. Simply disgusted by how this Service Dept is doing business. More

Told me my jeep was only worth $25K. So they gave me $21K Crooks. Manager swore they would sell my car for only $25K, that's why they could only give me $21K for it. You can see my Jeep Cherokee Trailhawk on Crooks. Manager swore they would sell my car for only $25K, that's why they could only give me $21K for it. You can see my Jeep Cherokee Trailhawk on the lot today. On window, it said "was $32,998, on sale for $29.998. It was never $32,998 since I traded it in 4 days ago. Gino was a good sales rep but his manager lied to my face without flinching. Not trustworthy, managers need replaced for flat out lying. More

Service Department needs to be replaced!!!!!!!!!!!!!!!!!!!!! The moral of this I guess is you mean nothing to a service department that doesn't value the company or product they sale. The sales department is ge The moral of this I guess is you mean nothing to a service department that doesn't value the company or product they sale. The sales department is generally a reflection of the Sales Manager and they seem to have it together, so I guess the Service Department would be a reflection of the the service Manager very poor reflection of service. In 2013 I purchased a New Challenger from Michael Cooper no problem $27,000, felt like a super star as I left. Fast forward 2 year and into the service department for service and it is a different story. Made a appointment to get a recall done on the alternator last week. Brought the car in at scheduled time. The service person had the worst stank face for 20 minute while I waited to be helped at 7:30am. Well they go us checked in by 8:00 am and told me she would call me by 2:00 pm cause the car would be done by that time. 2:00 pm came and went I called al day with no answer in the department and no call. By 5:30 I pulled up to the location waited my 15 minutes to be helped and know one is making eye contact or looking up from the desk. I get to the young dude who asked my name I tell him he started looking for my file and then walks away for 5 minuted returns and say oh she's going to help you pointing at the other service person. 5 minutes later she come up and say's "I can have your car done in a hour". I told her what did you do with it for the last 10 hours? No answer..... I then said if you could have gotten it done in a hour why didn't you do it in that time before now? I then requested to speak with the manager but he was busy and she was the best I could get. So I requested my car and the number to a manager above the person in the location. See then gave me the customer service number because the General Manager Carlos is never at the location. I will not be returning to this location for any reason. Today was a double loss for them as I am purchasing a Jeep for my son but i won't be from San Leandro sad to say. . More

Do not, I repeat, do not take your car to the Service Depart They had my car for over a month and they said nothing was wrong with it! BS, it broke down on my way home! They never even called the whole time it They had my car for over a month and they said nothing was wrong with it! BS, it broke down on my way home! They never even called the whole time it was there, I had to show up every week to see what was going on. I am attempting to get my money back! More

Deceptive Business Practices Was told that in order to be financed it would cost $1500.00 to run my credit. Reported the dealer to Chrysler Headquarters. Refused to give the Chry Was told that in order to be financed it would cost $1500.00 to run my credit. Reported the dealer to Chrysler Headquarters. Refused to give the Chrysler employee discount and lied about my approval. More