San Leandro Chrysler Dodge Jeep Ram - Service Center

This dealership is always so helpful, And Jesus was able to work with me and my husband and gave us the best advice for my vehicle. Will be returning soon to have work done on my break pads. to work with me and my husband and gave us the best advice for my vehicle. Will be returning soon to have work done on my break pads. More

Great service, with fantastic communication They were a little backed up, but made that clear from the beginning, and communicated well. The vehicle was ready when expected, and the cost was lower than est little backed up, but made that clear from the beginning, and communicated well. The vehicle was ready when expected, and the cost was lower than estimated More

These guys are great. They are straight shooters. The cars are nice too. ThAnk you They are straight shooters. The cars are nice too. ThAnk you More

I brought the Jeep in for a warranty repair and didn't expect it would be done same day as parts needed to be ordered. I needed my Jeep for a few days so came to get it. Greg said the parts came in and as expect it would be done same day as parts needed to be ordered. I needed my Jeep for a few days so came to get it. Greg said the parts came in and asked me to wait while they quickly finished the job. I was glad to have it done so quickly. More

Great communication, professional team and well knowledgeable with what the problem was with my Ram Promaster RV. Now Thor was a another hand was issue. And I think that they should take a "chapter knowledgeable with what the problem was with my Ram Promaster RV. Now Thor was a another hand was issue. And I think that they should take a "chapter" of customer service and communication from Gregory and SLDodge More

I always feel like a bother and inconvenience whenever I use this dealership. I only come to it because it’s the location closest to me, but it’s probably time I went to another. For this occasion, I ca use this dealership. I only come to it because it’s the location closest to me, but it’s probably time I went to another. For this occasion, I called to purchase a new spare tire then subsequently have it installed on the back of the vehicle. I called and placed the tire order with Ivan then he transferred me to service so I could schedule the appointment. The tire was coming from Oakland so they were confident it would get there in a day so I scheduled an appointment for the following day in the afternoon to allow for some additional time for the tire to arrive. I ended up having a medical appointment so my partner has to take the vehicle in. My partner arrives to the dealership to get the work done and she is told that a tire had not been ordered and that the proper method would have been to come in and have someone physically look at the tire before ordering a new one. Again, I called and spoke to Ivan, read him the tire model number, and placed the order the day before with the parts department. Blame was then placed on my partner and she was told multiple times to call me to verify that I had requested the tire was ordered. She felt extremely uncomfortable and communicated that I was in a medical appointment and felt like she had messed up when the dealership had indeed failed to place the order. I called Ander and asked what had happened, explained what had happened the day before when I placed the order and was transferred from parts by Ivan to service. He stated something to the effect of “that information was not passed to him”. Again, I had done all the correct things but somehow was being blamed for an order not being placed and my partner felt like she was being berated for what was supposed to be a 30 minute tire mount and balance. Ander says they can place the order and it will arrive on Saturday and asks if I could make that work. I tell him that I can before three and he says he will call me when the tire gets in. Fast forward to Wednesday and I get a text saying that parts had reminded Ander that my tire was there and wanted to know if I still wanted to get the work done. How did four to five days pass without anyone following back up and the tire just sitting somewhere in the shop after all that tension over the correct method of ordering- seems incredibly unprofessional. Ultimately the dealership seems to be extremely disorganized. Do not recommend this dealership whatsoever unless this is your only option. More

I had a service axle locker light on. They did the diagnostic and said they fixed it. When I drove off the lot the light turned back on. When I picked up the car that day, it took 40 min They did the diagnostic and said they fixed it. When I drove off the lot the light turned back on. When I picked up the car that day, it took 40 min for one guy to bring the car out. I had to bring it again and it took 4 business days plus a weekend to get it fixed and I already paid. More

The stuff there was very friendly help me right away and got my car done in a decent time. My Chrysler Dodge visit was great. got my car done in a decent time. My Chrysler Dodge visit was great. More

Always easy to deal with, service is always prompt. Share vital information to help keep my car running at optimal functionality. Share vital information to help keep my car running at optimal functionality. More

Unable to diagnose a clear and repeatable electronic fault and used their incompetence as a reason to charge me dispite extended warranty. Buyer beware. Never bring your vehicle here. fault and used their incompetence as a reason to charge me dispite extended warranty. Buyer beware. Never bring your vehicle here. More