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San Marcos Chrysler Dodge Jeep Ram
San Marcos, TX
688 Reviews
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December 08, 2025
San Marcos Chrysler Dodge-Jeep recently gave me the worst service experience in my 38 years of car ownership. This was especially disappointing after previously positive interactions with this dealer. I o service experience in my 38 years of car ownership. This was especially disappointing after previously positive interactions with this dealer. I own a 2020 Longhorn Edition RAM with 29K miles. I made a service appointment to deal with three issues: 1. the formerly beautiful dashboard leather has warped and lifted, despite the car being garaged day and night. 2. the check engine light came on 2½ weeks ago 3. three days later, the car wouldn’t start (I was able to jump it). I scheduled service via the RAM app, detailing all the issues in the appointment notes. On the morning of the appointment, the car wouldn’t start—even with a jump. I called the dealer, explained I’d be late, and asked if they could help get the car to them. I was told my service advisor would call back—but he never did. I used AAA to get the car to the dealer. I arrived mid-morning. I was greeted and told my service advisor would be with me momentarily. After fifteen minutes (I was sitting out front in the still-running car, which I didn’t want to turn off because I was unsure if it would restart), I checked inside to see if I had been forgotten. I was told no, but then five minutes later the greeter re-emerged and apologized, saying he was told I was already with my advisor. (Huh?) He took my info (I guess nobody read the appointment notes) and informed me it would be 72 hours before a technician could look at my ca. This despite my advance appointment and prior call. He claimed this was “standard” for non-routine maintenance appointments. The greeter (who was polite and clearly well-intentioned throughout) apologized for the “misunderstanding” and offered me a shuttle home. After one hour of no shuttle and multiple references to "looking for the driver", I called an Uber and left. I’m frustrated by the RAM’s issues—especially the dashboard, given the vehicle’s price and short life. But the lack of follow-through on anything and the loss of time is infuriating. Here’s hoping the repairs are handled properly. More
by valentinearthurp
Employees Worked With
Laura, Brenden, Brian (didn't get last names)
October 15, 2025
San Marcos Dodge is a very customer friendly business. Armando is great to work with. He made the complete buying experience easy and explained everything. I would recommend this dealership for anyone. Armando is great to work with. He made the complete buying experience easy and explained everything. I would recommend this dealership for anyone. More
by wjthieme
Employees Worked With
Armando Sanchez, Dominique Sierra
December 24, 2024
Xavier was very knowledgeable and helpful during the whole transition of trading and purchasing a new vehicle. He was communicative and transparent throughout the entire process. Entire staff is friend whole transition of trading and purchasing a new vehicle. He was communicative and transparent throughout the entire process. Entire staff is friendly and knowledgeable. More
by Cristina
Employees Worked With
Xavier Morales , James Cruz
July 10, 2024
My issue was that the advertising price is not the actual in store price. And the posted ad was missing crucial information. Like TONS of hail dings that were not in the pictures. They added $2.5k to the sa in store price. And the posted ad was missing crucial information. Like TONS of hail dings that were not in the pictures. They added $2.5k to the sales price via a bunch of crap most people dont care about like window tint. They were SLOW to communicate with me (weeks) about my finance concerns. After a week my breaks were already screeching. The license plate was artificially propped up obscuring the missing screw. Somebody yelled to me on the way home that my tag was dangling. There were no floor mats for the front seat either. I mean the most basic stuff but then want to sneak in an extra $2.5k for some tire nitrogen and window tint? Shouldve caught that. Back passenger tire lost pressure on the way home as well🙄 i gave 3 star because amidst my complaints they partially reimbursed me $1k. Wouldn't be my first choice, and probably wouldn't go back🤷🏽♂️ More
by Bpemball
Employees Worked With
Jorge, Dominique, Cody
June 22, 2024
Finance was not supposed to cash the check until the car came in and we drove it, but they did anyhow and pushed the financing through before we ever seen the car. This is not any good way of doing business came in and we drove it, but they did anyhow and pushed the financing through before we ever seen the car. This is not any good way of doing business they misled us would not go back. More
by tazilla2424
Employees Worked With
All of them!!!
