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San Marcos Chrysler Dodge Jeep Ram

San Marcos, TX

4.3
688 Reviews

2990 I.H. 35 South

San Marcos, TX

78666

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Showing 688 reviews

October 05, 2022

The service tech was quick in assisting me. He answered all my questions and provided the specials that were going on at the dealership. I would give the service 5+ stars and recommend the deal More

by StyleCuz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cruz
Oct 05, 2022 -

San Marcos Chrysler Dodge Jeep Ram responded

We couldn't be happier to hear that you had a five-star experience at San Marcos Chrysler Dodge Jeep Ram! Thank you for trusting us to provide the best care! Best, James Cruz, jpcruz@sanmarcosdodge.com

October 01, 2022

The service received was excellent as usual. The service personal went beyond the required to get me the best service possible. They're the best. elias gonzales More

by eli-g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cruz
Oct 03, 2022 -

San Marcos Chrysler Dodge Jeep Ram responded

Thank you for your review, Elias! We're so happy that we earned your 5-stars! We look forward to seeing you next time! -San Marcos Chrysler Dodge Jeep Ram

September 30, 2022

Took my car in for a recall service that was supposed to be taken care of same day, one of the bolts broke that supported that part, so it ended up taking longer. They were horrible with communication. I wa More

by Tristanb9515
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service department
Oct 03, 2022 -

San Marcos Chrysler Dodge Jeep Ram responded

Hello Tristanb9515, I'm disappointed to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, Bronwyn Wagner at 512-831-7625 ext. 202.

September 28, 2022

Very disappointed with this dealership. My father was a Service Manager at a dealership when I grew up and they made every effort to support the customer. I went into SMCDRJ for an oil chan More

by ttom146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rolando- Service Writer
Sep 29, 2022 -

San Marcos Chrysler Dodge Jeep Ram responded

Hello ttom146, I'm disappointed to hear you had a less than good experience with us I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get you in touch with one of our managers, Bronwyn Wagner at 512-831-7625 ext. 202.

September 26, 2022

I had my Ram 2500 serviced Saturday and my check engine light has come today!! What the heck!!!! More

by Needvcharlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cruz
Sep 27, 2022 -

San Marcos Chrysler Dodge Jeep Ram responded

Thank you for your review! We're sorry that you are still experiencing issues, and would like the opportunity to discuss this with you further. Please contact me at your earliest convenience. Thanks, Bronwyn Wagner at 512-831-7625 ext. 202.

September 23, 2022

Great experience with the service department. Open line of communication and high quality of work. Went the extra mile to deal with my extended warranty and clearly explained all my options. H More

by Killian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando in the service dept
Sep 26, 2022 -

San Marcos Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share this kind review! We're happy to hear you had a great experience with our San Marcos Chrysler Dodge Jeep Ram service team and we hope you'll be visiting us again in the future. Take care! Best, James Cruz, jpcruz@sanmarcosdodge.com

September 18, 2022

Mat was very professional,I would recommend all my friends to Mat if they any service done on their vehicle.. More

by vickiemcbride33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mat
Sep 21, 2022 -

San Marcos Chrysler Dodge Jeep Ram responded

Thanks for the five stars, Vickie! We're glad to hear that Mat could assist you during your visit with us. We hope to see you back here at San Marcos Chrysler Dodge Jeep Ram for all of your future automotive needs! Best, James Cruz, jpcruz@sanmarcosdodge.com

September 13, 2022

The service center was very prompt at opening the gates and taking names at the the advertised time. However they need a process to take the names and admit the people who showed up first. Some last minute More

by TDK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Cruz
Sep 13, 2022 -

San Marcos Chrysler Dodge Jeep Ram responded

Thank you for your review! We appreciate your honest feedback and hope we can provide you with a 5-star appointment next time! -San Marcos Chrysler Dodge Jeep Ram

September 09, 2022

Worst experience ever sold me a truck with a laundry list of issue and take zero responsibility. Blew a radiator in the first thousand miles, followed by constant electrical problems, now the ac has failed l More

by Jackg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew standhart
Sep 12, 2022 -

San Marcos Chrysler Dodge Jeep Ram responded

Hi Jack, We're disappointed that the purchase wasn't up to our usual standards and appreciate you taking the time to tell us about this issue. We regret that you're unsatisfied with your vehicle and want to help you resolve these concerns. Please give us a call when you have a chance to discuss this with us. Thank you, James Cruz - Internet Manager - 512-753-9869

Sep 12, 2022 -

Jackg responded

I’ve been trying to resolve the issues since a month after I purchased the truck have been repeatedly lied to, still have a broken truck everyone should avoid your dealership like the plague. Worst dealership ever

September 09, 2022

Everyone at this dealership was very kind and very helpful. We walked in to get a car and walked out with a bran new one. Straight forward and very informal! More

by codyseider
Recommend Dealer
Yes
Employees Worked With
Larry-sales msn , James Cruz
Sep 09, 2022 -

San Marcos Chrysler Dodge Jeep Ram responded

Thanks for the five stars, Cody! We hope to see you back! Best, James Cruz, jpcruz@sanmarcosdodge.com

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