San Marcos Toyota

STOLEN TIRE KEY Went to San Marcos Toyota for inspections and an oil change. Left with my tire key missing. Came back—Sean (director) told me to buy a new one ($50–$60) and refused to take res inspections and an oil change. Left with my tire key missing. Came back—Sean (director) told me to buy a new one ($50–$60) and refused to take responsibility. Stated "that's how the world works" and “Business is business.” Unprofessional, patronizing, and dismissive. An hour later, surveillance footage showed their tech taking it from my cupholder—after they repeatedly claimed that was not possible. Only then did they replace it, with little to no apology. If it takes proof of employee theft for this business to do the right thing, that’s not business—that’s a lack of integrity. More

After receiving a text message, phone call, and an email from San Marcos Toyota saying my vehicle needed maintenance, I scheduled an appointment with them. The dealership is 22 miles from my home. When I from San Marcos Toyota saying my vehicle needed maintenance, I scheduled an appointment with them. The dealership is 22 miles from my home. When I arrived the vehicle was driving perfectly normal. There were no warning or low tire lights on. I arrived at the dealership with exactly 28059 miles of my vehicle. This is documented on my multipoint inspection report. When I arrived, I was told that in addition to an oil change, my vehicle was due for brake fluid exchange ($214.95) and fuel system service ($329.95), which I agreed to. They also tried to talk me into changing my differential fluid but I refused that service as I was starting to feel that I was being unnecessarily upsold. I was called by member of the service department over 4 hours after dropping it off and told that when the technician drove my car into the garage, he found a screw in one of my tires and could hear air coming out of it. I was told the tire was not repairable and I needed to buy 2 more tires at $300 each to avoid transmission damage. I was also told that the technician noticed the car pulling to the side as he drove it in the parking lot and that I needed a realignment. I found this unbelievable given that I had driven the car 22 miles to get to the dealership with the car driving perfectly straight, and the low tire indicator had not notified me of any loss of tire pressure. If a technician could actually hear air leaking from the tire, surely the tire would have become deflated enough during a 22 mile drive for the tire pressure indicator to indicate the pressure loss. I suggested the possibility that the screw had been picked up in their parking lot. The service member immediately declared that their parking lot was clean and there were no screws in their lot. It is important to point out that although the dealership’s claim is that the technician could hear air coming from the tire when he pulled it into the garage, it was over 4 hours later that it was reported to me. As will be discussed later, during those 4 hours, the vehicle had over 10 miles added to the odometer. It was clearly taken off the dealership lot without my knowledge or consent, but I was not aware of this at that moment. I told the service member that I do not authorize any further work and that I would come pick my vehicle up. When I arrived I paid for the work that was done. While waiting for the service member to pull my car up, I noted a random piece of circular metal laying on the ground in the covered drive they have customers pull their cars into to get serviced. I took a short video of that. After my car was pulled up, I was shown a screw sticking out of the tread of my right rear tire. The tire appeared to be properly inflated and no air could be heard hissing out of it. I was now told that it was a slow leak and that that was why my low tire pressure light had not come on. Remember that earlier I had been told that the technician could hear air coming from the tire. Dealership staff clearly could not get their stories straight. I left the dealership. After driving only 3.3 miles, I noted that the odometer of my car now registered 28073 miles. As a reminder, the car had 28059 miles on it when I dropped it off. That means the car was driven over 10 miles while in the dealership’s care. I stopped and took a short video showing my odometer reading of 28073 miles and trip distance of 3.3 miles. Clearly the car was driven off of the lot while in the dealership’s care. Despite the random piece of metal laying in their covered service lane, the fact that my car was so obviously driven off the lot (without my consent), and the tire pressure warning light was not on when the car was dropped off (after a 22 mile drive to the dealership) the dealership refused to accept that the screw could have possibly been picked up while the vehicle was in their care. More

Dishonest Dealership ! Day 1 purchased 2026 4Runner ! when negotiating price with Mason (salesman) he comes back with a new invoice from sales manager Bill Ferguson that s Day 1 purchased 2026 4Runner ! when negotiating price with Mason (salesman) he comes back with a new invoice from sales manager Bill Ferguson that shows $4,000 plus the amount we agreed on ! It a scam they use on every customer ! It covers windshield protection, paint protection and extended GPS service ! I made sure they removed the extra cost ! Then we go to drive the car home and found a scratch from the front bumper all the way to the rear fender flare ! Toyota loaned us a car to drive ! A week later We pick up the car dive home in the rain , dry off the car and found another paint issues on the roof of the vehicle ! It looked like someone tried to remove the spots already due to paint was dull around damaged area . The problem I have is someone at this dealership knew their was paint issues with this brand new 4Runner And either reported to management and management let this car go to pickup Or didn’t say nothing to no one ! Bottom line this is a dishonest dealership ! Still on going repair ! Will update after settlement ! More

DO NOT BUY HERE. They will trick you into expenses you arent aware of. They are shady and I regret giving them my business. I will never buy from Toyota again because They will trick you into expenses you arent aware of. They are shady and I regret giving them my business. I will never buy from Toyota again because of this dealership More

My experience with San Marcos Toyota was very disappointing and raised serious concerns about honesty and transparency. First, they charged the wrong sales tax amount, ignoring the trade-in credi disappointing and raised serious concerns about honesty and transparency. First, they charged the wrong sales tax amount, ignoring the trade-in credit that should have reduced my taxable total under Texas law. When I pointed out the mistake, they made excuses and tried to justify the inflated tax instead of fixing it — a difference of several thousand dollars. On top of that, they had made a written promise outlining specific terms we agreed to, after I signed, but before my husband signed the paperwork, they rescinded that written promise and tried to change the deal. We chose not to move forward with the purchase because of this dishonesty. Stay away from them! More

Purchased my second vehicle (for my Senior) worked with Luis he is patient, very thorough and dedicated to his customers. All car sellers are good at selling but he didn’t pitch to me in a pushy way at all Luis he is patient, very thorough and dedicated to his customers. All car sellers are good at selling but he didn’t pitch to me in a pushy way at all. He followed up o things as he said he would. Amazing experience, efforts and service. Definitely recommend. More

Not trustworthy! Went to the dealership with an appointment, and the salesman had called in sick. Set up with a very nice young man who is doing an internship wit Went to the dealership with an appointment, and the salesman had called in sick. Set up with a very nice young man who is doing an internship with the dealership. The advertised price of the car was not the price we were offered. $28k vs $31k due to non-negotiable add-ons such as a $999 Apex GPS anti-theft system, and “windshield protection plan”. Note that Apex GPS is also owned by Ben Keating, the owner of Keating Auto Group, and San Marcos Toyota. The trade-in offer for our vehicle was approximately 25% below Black Book data. $15k vs $19.2k. This will be my last interaction with any Keating Auto Group dealership. More

No doubt this is the worst dealership that Toyota has, I purchased with them 2023 Toyota Sienna Last year. The made me buy some non sense protection packages for windshield, GPS and Paint as part of the dea purchased with them 2023 Toyota Sienna Last year. The made me buy some non sense protection packages for windshield, GPS and Paint as part of the deal as mandatory. On top of it they marked up the price of the car by $3000. In total, they were asking $8K more then the MSRP (label price). We agreed for this as we badly needed a family car and it Toyota Sienna was and still in demand. However, after signing the contract we realized that they did not include the protection plan in the base price and charged us again for the protection plans on the purchase agreement even though they were already included in the base price. When I went back to them after realizing, they did not accept that protection plans were included in the base price and refuse to provide me breakdown of prices. They were not only unprofessional but rude in talking to the customers, they made pay double for their good for nothing protection plans and declined any help. I will never go back to dealership again and strongly advise anyone going there to look into the details and pay for what you want, be very careful before signing anything as they are capable of cheating you and make you pay more if you dont pay attention while signing. I talked to Bill Ferguson as well, he never accepted the mistake from finance department and did not offer any help. Extremely disappointed with the experience, and will never take my business here. More

It was a busy day at the service department but all the employees were friendly and welcoming. I was greeted by a nice lady manager, Nicole. She introduced me to Jose and they made sure I was taken care of employees were friendly and welcoming. I was greeted by a nice lady manager, Nicole. She introduced me to Jose and they made sure I was taken care of the whole time I was there. They even fixed my tire under warranty. Thanks San Marcos Toyota! More