San Marcos Toyota

GREAT CUSTOMER SERVICE This service dept is always prompt, thorough and has exceptional customer service. They always keep you up to date on the status of your service and This service dept is always prompt, thorough and has exceptional customer service. They always keep you up to date on the status of your service and covers everything that needs to be done to your vehicle. More

Great service Greg was pleasant to work with. He answered all of my questions and did his best to make sure that everything was taken care of. Greg was pleasant to work with. He answered all of my questions and did his best to make sure that everything was taken care of. More

Awesome Service! Took my Hybrid Highlander in when a headlight went out without an appointment. They got me in right on the spot and knocked it out in no time. Michael Took my Hybrid Highlander in when a headlight went out without an appointment. They got me in right on the spot and knocked it out in no time. Michael in service was awesome. Recommended. More

Fast, thorough and friendly service. I appreciate the service being so efficient and honest. They thoroughly checked my vehicle and issue resolved in such little time. Greg’s the best I appreciate the service being so efficient and honest. They thoroughly checked my vehicle and issue resolved in such little time. Greg’s the best More

Great customer service! Our sales person was very informative. He made great efforts to get the best deal for us. He did not waste our time. He was very prompt. Our sales person was very informative. He made great efforts to get the best deal for us. He did not waste our time. He was very prompt. More

105,000 miles maintenance Just oil and tire rotation, had an appointment with Guy Page, kept me informed about the cost. He was very pleasant and as far as customer service it Just oil and tire rotation, had an appointment with Guy Page, kept me informed about the cost. He was very pleasant and as far as customer service it was excellent. More

Great experience here at Toyota! Had a great experience here at Toyota in San Marcos. Damien Brownlow help us so much with purchasing our new car! He made the process so smooth & expl Had a great experience here at Toyota in San Marcos. Damien Brownlow help us so much with purchasing our new car! He made the process so smooth & explain everything so well. Will definitely come back! More

Best Car Buying Experience I started looking for a car in early March, after selling my last car. I kind of had my heart set on a 4runner, so on my way home from work, I stoppe I started looking for a car in early March, after selling my last car. I kind of had my heart set on a 4runner, so on my way home from work, I stopped by to see what their pre-owned selection was like, and to start getting a feel for exactly what I was looking for in a 4runner. I was met with a smile by Big Mike. I let him know that I was not able to buy a car that day, but I wanted to see what they had because I needed a car soon. He was kind and enthusiastic as he showed me what they had in my price range. We went for a drive so I could get a feel for a newer one (we already have a 2002). He answered all of my questions and provided me with his card if I had anymore questions. Life for busy for a month and half, and I put the car search on hold. But Big Mike would periodically text to check in on how the search was going and to ask if he could do anything or help me with anything. Unlike other people I’ve dealt with who work at a dealership, he was far from pushy. He didn’t badger me, just a kind reminder that he was there to help when I was ready to start looking again. Easter weekend I was finally ready, and Big Mike helped me pick out exactly what I wanted. He found a car that was under my budget, and because of that, I was able to replace all the cloth seats with leather seats. So far, I am more than happy with the purchase, and the help and patience that I got from him. The truth is, many places sell pre-owned 4runners. And while they do sell fast, the main reason I came back to San Marcos Toyota to see Big Mike was not because of something I saw on their lot, but because they are so kind and patient didn’t just treat me like a number. I never felt pressured into my purchase. They did not use high pressure sell tactics just to get a sale. They listened to what I needed and basically let me call most of the shots. All my questions were answered, I got advice that I asked for, and I felt supported in my purchase. Best car buying experience by far! More

Poor unacceptable warranty service Took 2018 Tacoma in for warranty repair on 4/15/19. Cab was leaking on driver’s side with water pooling under carpet/mat. Issue was occurring for qu Took 2018 Tacoma in for warranty repair on 4/15/19. Cab was leaking on driver’s side with water pooling under carpet/mat. Issue was occurring for quite sometime before it was discovered. A moldy/musty smell inside the cab started to occur resulting in discovery of the wet carpet and mat since weather tech floor mats were installed in the truck at purchase. Service first called on 4/16/19 and said it was the windshield after testing. On 4/17/19 service called back to say it was leaking under the cowling and not the windshield. Service called back on 4/18/19 to inform me that the rubber grommet around the wiring harness on the firewall was ripped and that’s where the leak was coming from. Service stated that the wiring harness would have to be replaced in order to replace the grommet. Service stated this would not be covered under warranty since three extra wires for auxiliary lights had been pushed through the grommet causing the rip. I explained that one of the wires had been installed by them when they added auxiliary lights to the hood hinges when the truck was new. I also explained that the other two wires were installed through the same hole they made. Service advisor claimed that I must have ripped it. I told them to stop work on the truck, that I would be there the next morning and that I wanted to see this leak in the grommet. I had already look at and inspected this area for the leak before taking it to the dealer. 4/19/19 while at the dealer Iasked to see proof of the leak at the grommet. Advisor brings out the mechanic that supposedly did the testing. He stated they put a water hose running under the cowling and let it run for 10-15 minutes and that he sprayed the grommet with a squirt bottle. Upon inspection there was no water where the three wires went through the grommet however there was water in the molded opening where the wiring harness goes through the firewall. I asked them to reenact the test. The advisor went and pulled a tech out of the body shop and they retested with the hose. I videotaped the retest no leak was occurring at the grommet. I also explained that under normal vehicle function I don’t drive down the highway with my hood up which would be the only way water would get to that grommet as test with the squirt bottle. During this time all three of them discovered collectively that the leak was occurring on a seam at the very corner of the drivers side firewall and fender well. They would have to pull fender / inner fender well to get to the seam. I videotaped and inspected the inside cab firewall and found no leak at the grommet or around it, none of the wiring was wet from a leak, the carpet pad up against the grommet and harness was dry as well. The leak was continueing and following the same path Ihad described when the vehicle was brought in, which was along the drivers door kick plate. At this point had this new discovery of the actual location of the leak not been found, observed, recorded, I would have owed San Marcos Toyota $231 & change for diagnoses and $105 a Day times 5 plus tax before the repair had even started. I left the truck there with new vindication that the repair for the leaking cab and the removal of the moldy/musty smell would be resolved. Approximately 4 hours later the service advisor called to say the truck was fixed and ready to go. I explained this late in the afternoon that I would have to pick it up the next morning. Picked up the truck on the morning of 4/20/19. Upon inspecting the vehicle and receiving explanation of the repair, rubberized undercoating had been sprayed on the inner fender well, that’s it. Inside the cab still had the moldy/musty smell, the kick plate and side plate were in the back seat. I lifted the carpet and under pad, both were soaked with water from the day before. I asked for an explanation and the advisor said that they left the kick plates the way they were when the vehicle was brought in. I stated that out of courtesy they could have been reinstalled. I asked for an explanation for the wet carpet and pad and before he could say anything I stated that it was dry when I brought it in. He just gave me an explanation that he worked in the detailing business and that I just needed to shut the windows turn on the vehicle and turn the heater on high for a couple of hours “that’s what he did when he was in detailing.” I asked about replacing the moldy carpet and pad and he said it was above him. This dealership it absolutely the worst and most shoddy “make something up, blame it on the customer, make some money, say it’s not warranty” I’ve ever seen, heard of or have ever been too. I will not ever purchase a vehicle from here ever again. I will however write a comprehensive and detailed statement over this and two other previous issues with this dealer. Yes, this is not the first time down this road with this dealer, hence the videos. It’s a shame you can’t give negative stars for a rating. More

Body work Great service at the San Marcos Toyota Collision cCenter. Bob was courteous, knowledgeable, and worked with my somewhat difficult insurance company t Great service at the San Marcos Toyota Collision cCenter. Bob was courteous, knowledgeable, and worked with my somewhat difficult insurance company to obtain needed funds for repair. So happy Toyota parts were used instead of second market parts. More