San Marcos Toyota

I am givng San Marcos Toyota two stars for a couple reasons. First, they seem to have a nice, modern facility. Second, after an initial low-ball offer, they got right on my trade-in value pretty quickl reasons. First, they seem to have a nice, modern facility. Second, after an initial low-ball offer, they got right on my trade-in value pretty quickly and their price on a certified Toyota was reasonable. We basically had a deal we could live with. The three stars that they lost are due to the incompetence and outright rudeness of Sam Coffman, a supposed salesperson at the dealership. Sam is the type of guy who will speak authoritatively on any subject, even if he has zero knowledge of that subject. He is a small man (in many ways) with a very large ego. He can't be depended on to do what he says he will do. If calling customers names is a way to sell cars, it's not one I've happened upon prior to this. The first sign of trouble was his outright refusal to return my key after he valued my trade. That's not how I roll. I will not be held hostage by a used car salesman. Then, he wouldn't explain certain fees included in the price, telling me I could find out about those in the finance office. Further, he kept telling me that they would remove a charge on the deal sheet for an Apex tracking device, yet that charge was never removed. He informed me that I could take the car (two possibilites, actually) home for my wife to see and drive. I did take the first one. Not only was the Rav4 not something she enjoyed driving, it was filled with toxic (to her) fumes. Obviously an air freshener of some sort that reddened her eyes and messed up her head for the rest of that day and most of the next. On an unrelated note, that car was given to me to drive with only 25 psi in one of the tires. I had to air it up when I got home. I explained the situation to Sam, and he went into great detail about detail. The process of detailing a car when it came onto the lot. Every car is done differently, he tells me. xx, I think to myself, unless somebody unleashed a torrent of bodily waste in one, it's a pretty standard operation. I asked him to check the other vehicle, a Highlander, for any air fresheners and remove them, and to air the car out with the windows down to eliminate the smell. He said he did so all day Tuesday, although I wasn't able to make it back until Wednesday. I checked in with him Wednesday morning to verify the situation and was assured the car would be ready to pick up and bring to my wife at 2:00. I arrived a few minutes early, pleased to find the car running, AC on, windows down. Within five minutes, while Coffman was getting a tag for the car, I found and removed four air fresheners from the vehicle. A simple thing that took me minutes wasn't something he could be bothered with. Much like trying to get him to return a text. When he came out with the tag, I showed him the air fresheners, tossed them aside, told him he had failed and that I wasn't bringing the car home. He called me a 'miserable human being' and a couple of other things that I won't repeat. I walked to my truck, flipping him off all the way, and left. He's not in the hospital, and I'm not in jail, so I guess it was something of a success. More

My car purchase at San Marcos Toyota was a dream! Cece Salmeron was the sales rep I worked with and she was great. Very straightforward, showed me everything from the base model 4Runner to the Limi Cece Salmeron was the sales rep I worked with and she was great. Very straightforward, showed me everything from the base model 4Runner to the Limited. She was super informative, and friendly. My purchase was handled efficiently and professionally. I couldn’t be happier with my 4Runner Limited. Everyone I dealt with was friendly and professional. Keep up the great work San Marcos Toyota! I’ll definitely be back and recommend to my friends! More

Service dept is horrible. Set up an appt for “express” service and have to sit in my car for 20 minutes to check in. Can see 4 service guys sitting at their desks talking and Set up an appt for “express” service and have to sit in my car for 20 minutes to check in. Can see 4 service guys sitting at their desks talking and laughing. No communication except to say “ stay in your car and someone will be right with you”. Finally get checked in only to find out an oil change with the express service will take close to 2 hours. Nevermind. More

Well first off I have to say thank you for not pushing a sales down our throats like the usual sales person tactics , I really give a huge thanks to Alex M. For not only being kind hearted but more respectf sales down our throats like the usual sales person tactics , I really give a huge thanks to Alex M. For not only being kind hearted but more respectful towards us younger folks for showing us the right way to sell a vehicle. More

Excellent service! After purchasing a 2018 Tundra on April 20 from an Austin dealer, I returned to that dealer for service to address a master message, "trailer disconn After purchasing a 2018 Tundra on April 20 from an Austin dealer, I returned to that dealer for service to address a master message, "trailer disconnected," when my RV travel trailer was clearly and properly connected. A service advisor and technician did a brief diagnostic check in the service lane (at no cost) and concluded that the problem was with the trailer connector and/or wiring and not the truck. After two trips to an RV dealer for trailer service and replacement of the trailer connector and wiring (at a significant cost), the message continued. I then went to San Marcos Toyota and the Service Lane Manager, Melanie Grantham, immediately determined that the Tundra needed a software update. Within 2 hours, the software was updated and the problem was solved. I am extremely satisfied with the service at San Marcos Toyota!! More

I’ve been a customer of the dealership for more than ten years. Today I was charged $184 for an oil change and cabin air filter replacement, not planning to return. years. Today I was charged $184 for an oil change and cabin air filter replacement, not planning to return. More

Ray would like to thank everyone that participating in the trade-in of his car for a new model thank you Sam for everything very excellent service very pleased with the car He went home with the trade-in of his car for a new model thank you Sam for everything very excellent service very pleased with the car He went home with More