San Tan Ford

A fantastic experience This is the first car I've bought, and it was an amazing experience. All you hear about dealerships is how scary and overwhelming they are, but this w This is the first car I've bought, and it was an amazing experience. All you hear about dealerships is how scary and overwhelming they are, but this was far from it. Everyone was so kind and helpful and I would definitely recommend San Tan Ford to anyone I know! More

Worst Experience with a Dealer Ever The WORST experience I have ever had at a dealership. I received a few letters in the mail about an airbag recall on my 2010 Mustang and it recommende The WORST experience I have ever had at a dealership. I received a few letters in the mail about an airbag recall on my 2010 Mustang and it recommended I contact a local dealer to setup the free service. My car has some aftermarket components and I've been fooled into San Tan Ford's scammy service department tricks in the past so I wanted to be super up-front and clear when I brought my vehicle in this time. I called ahead to setup a service appointment and let the girl on the phone know that my vehicle has aftermarket airbag suspension and a supercharger. She assured me that since they are a Roush dealer that they work with aftermarket components all the time and that my vehicle would be fully covered since this a national Ford recall for the airbag. When I dropped off the vehicle my service adviser Robert Pence didn't walk around the vehicle and take note of any damage, like I had been used to having done in the past. I was very thorough and clear with how the airbag suspension works with the controller and that the wheels cannot turn more than 90% as the over sized tires will hit the side skirts. The next day I got the call that my vehicle was done and headed down to pick it up. Robert told me to head over to cashier to sign the paperwork and I'd be all set. I took a look at the paperwork and noticed that they wanted me to sign saying I'm picking up the vehicle in satisfactory condition even though I had not seen the work that had been completed on the car yet. I asked the cashier to have the vehicle brought up so that I could check everything out before signing. The employee that went and retrieved the vehicle came flying up into the service bay, definitely faster than he should have been and when he pulled the vehicle into the spot in front of me he didn't have the car's suspension aired up enough, and ended up breaking both my front fenders and then ripping my side skirt off of the vehicle. I was in shock to watch my vehicle incur such damage not even five feet away from me. The employee got out of the vehicle and took a look at what had happened and didn't even say a word to me. No apology or anything. Robert was called out from his desk and he then involved his manager Leslie. They both came out and assured me that they would get everything taken care of. Robert took a little plastic clip and pushed my broken side skirt back into place and told me it would be totally fine to drive home. He said to email him all the information for the aftermarket fender and side skirt and that he'd handle it. The following business day I headed down to a collision body shop in Tempe to have an estimate invoice created. I emailed Robert that night with all the information and the invoice. He replied the next day letting me know that I would need to get an estimate from Southwest Collision Center since that's a shop that they deal with. If I would have known this the day before I would've went there first! I then had to drive me vehicle back out to Tempe and take a half a day off of work to get another estimate for Robert. This body shop was nearly an hour away from my house. Once I submitted this new invoice Robert let me know he would talk to his manager Leslie and get back to me. The next day he emailed me letting me know that I could bring the car down to Southwest to be repaired. I then called Leslie let her know I did not feel comfortable dropping the car off anywhere based on what had happened at the dealership and that I simply wanted the amount of money it was going to cost and that I would go through a trusted shop or simply do the work myself, she was outraged that I did not want to go through Southwest and even yelled at me on the phone telling me that I had inflated the estimate invoices. I had to talk to her manager John since she was extremely unprofessional. He was also extremely hesitant to not have me go through their body shop. I'm sure they get some massive kick-back from Southwest and that's why they wanted me to go through them. John told me the only way he would send me a check is if it was for less than half of what the quote was for since he "knew he could get it done cheaper" as his dealership. Which is something you never want to hear when it involves your pride and joy that you built. To have someone just let you know that they can fix the damage that they did cheaply. I have never felt so disrespected in my life. This is a dealership who's website even states "Our service center provides you with a no-hassle Ford service experience and our professional staff". I can't find one true piece of that statement with San Tan. Do yourself a favor and find a service center that knows how to treat a customer, and if they do ever mess anything up they actually take some accountability and ensure the issue is resolved promptly and correctly. More

purchase a Ford Fiesta I wanted a new Ford Fiesta. Pam directed me to a 2016 that was just what I wanted. Since it had never been sold the original warranty applied and th I wanted a new Ford Fiesta. Pam directed me to a 2016 that was just what I wanted. Since it had never been sold the original warranty applied and the price was better than a 2017. More

Correction on survey For some odd reason surveys are vague in that it doesn't reflect on all persons involved or allow the space to thank or single out individuals involve For some odd reason surveys are vague in that it doesn't reflect on all persons involved or allow the space to thank or single out individuals involvement. So that being said, I would like to say James Persely is a awesome individual, who made my experience as pleasurable as it could be. (Buying a vehicale for the first time was extremely stressful for me) James P. Took a lot of the stress out of the experience with jokes and sharing stories of his first time purchase and of other topics. James wasn't the one who started the sale but it was passed on to him at the end, and the survey I took unfortunately reflected on him and not the intended individual who started it. For that I have to correct the vagueness of the survey and say Thanks James, if it wasn't for you I probably would have lost my mind. I must also say, thanks for following up and seeing how things have been. A few issues have risen but nothing that he did. With that being said, see James P if you go to San Tan Ford. Oh and Jesus in the service department is a awesome individual as well, he got one of the issues sorted out in a snap. After I visit the dealership in the morning to address some things , I will let everyone know the out come, with the issues that needed to be addressed. More

Awesome Checked inventory on-line. Sent request for information, responded very promptly. Showed up to the dealership and Kareem has a vehicle ready for me Checked inventory on-line. Sent request for information, responded very promptly. Showed up to the dealership and Kareem has a vehicle ready for me to look at. Very courteous and polite, deal didn't take long to get completed. More

Broken promises Took my truck in for a small concern. I was told it would be handled by 1:00. No call back so I called them. Was told it was being looked at right the Took my truck in for a small concern. I was told it would be handled by 1:00. No call back so I called them. Was told it was being looked at right then. I get a call right before 5:00 and am told that they just looked at it but will have to call the dealer line tomorrow . I'm not sure they have even looked at it yet. Huge inconvenience and I felt like I was being get a line of bull. Never again. !! More

Ok Experiance Everything was great until we had to give the escape back due to financing issues that did not meet our budget at this time. Everyone was friendly and Everything was great until we had to give the escape back due to financing issues that did not meet our budget at this time. Everyone was friendly and kind to us at the dealership. One thing that could be improved upon though is instead of telling us we had to come in a sign more paperwork and bring in proof that our home loan was up to date would have been nice to know that the payment was going up also (which is not currently in our budget) and we would have been better prepared to give the vehicle back instead of waiting until we showed up to let us know the payment was going to increase. I will say it was a little demeaning for me and my wife to stand in the parking lot with our 3 children and have to transfer our belongings from what we thought was our new vehicle to our old vehicle. All in all though the Escape was great for the short time we had it. More

Great! Shannon Hendon was Great! Made purchasing a vehicle easy and fast. She did a great job And we Love our new Ride 😃Thank you again Shannon Shannon Hendon was Great! Made purchasing a vehicle easy and fast. She did a great job And we Love our new Ride 😃Thank you again Shannon More

salesman Kareem was excellent, knew his product well and his this was a fantastic sales experience . The salesman and his manager did there very best for me and met all my needs. it made buying a car not a unhap this was a fantastic sales experience . The salesman and his manager did there very best for me and met all my needs. it made buying a car not a unhappy chore to a fun happy time. More