San Tan Ford

Absolute WORST buying experience of my life. I will never purchase another vehicle at San Tan Ford ever again. I should have listened to all the bad reviews on various rating sites. Extremely poor customer s purchase another vehicle at San Tan Ford ever again. I should have listened to all the bad reviews on various rating sites. Extremely poor customer service. I had my own financing in place with Chase Financial & their sales rep, Scott, flat out LIED & said that we could get financed at San Tan through Chase, which we later learned was not the truth. This was after we received a payment agreement from US Bank. Their finance director, Josh, also lied when we asked again if the loan would be through Chase, and he said if that's what was worked out then that's who would have the loan. I am EXTREMELY disappointed to say the least and now have to do twice the work to get this loan back with Chase. More

This was my daughters first experience purchasing a car. This was my daughters first experience purchasing a car. We had the pleasure of working with Andreas. Not only did he greet us with a smile - he This was my daughters first experience purchasing a car. We had the pleasure of working with Andreas. Not only did he greet us with a smile - he was very helpful in making sure we got exactly what she was looking for at the price she could afford. From the minute we walked through the doors, everything was handled very professionally. Andreas explained each and every step in detail - so she knew exactly what to expect. She never once felt intimidated or pressured. Thank you to Bob Johnston, who referred us to San Tan Ford. He is always willing to go above and beyond in making sure we felt at ease and were well taken care of. Thanks for answering all of her questions, pointing her in the right direction and for making her feel like part of the San Tan Ford family. We have nothing but positive things to say about each level of the buying process. From Bob to Andreas and everyone that helped make this purchase a pleasant one....thank you!! Her entire experience was excellent and we have one happy girl!!! We will definitely be buying from San Tan Ford when we make our next purchase! More

Had a great experience with the overall purchase of my truck. Kieran was my salesman and was friendly and knowledgeable on the product. I was never pressured into anything. I would highly recommend shoppi truck. Kieran was my salesman and was friendly and knowledgeable on the product. I was never pressured into anything. I would highly recommend shopping at this ford dealer. More

We have been to this dealership twice and both times the vultures barely let you out of the car before attacking. Then they like to get your keys and hide them from you when negotiating. Worst dealersh vultures barely let you out of the car before attacking. Then they like to get your keys and hide them from you when negotiating. Worst dealership I've been to. I would never buy a car from them. Also we asked to have them email us some information and the sales manager said they'd do it first thing in the morning. That was a week ago and nothing. Not like we'd buy from them but you'd think they'd care about keeping their word. Horrible sales practices. More

I purchased an new vehicle from San Tan Ford. I won't make that mistake again. My salesman was nice, but didn't know anything about the vehicle or the rebate plans available. I purchased my vehic won't make that mistake again. My salesman was nice, but didn't know anything about the vehicle or the rebate plans available. I purchased my vehicle on the "A-Plan", Ford's employee price. That was great, except that they kept adding things to the price, couldn't keep their numbers straight, and told me my trade-in was only worth $250. After we have purchased the car, the finance guy is the one that tells us that the turbo booster isn't covered by the bumper-to-bumper warranty. and then he can't keep straight what's covered in the included warranty versus the one he's trying to sell us. It was a horrible experience. But the worst part... In a later discussion, when I'm trying to get my vehicle fixed of defaults, the Customer Service Manager actually asked me to give her my Customer Satisfaction Survey from Ford Corporate so that she could complete it for me. She did not want me to mark that i wasn't fully satisfied so she wanted me to give it to her to complete. Do these people have any ethics what so ever??? More

If you go to this dealer ship Micheal Wally is the best salesman to do buisness with! Overall great experience. Also for financing I would reccomend Phillip Cash! salesman to do buisness with! Overall great experience. Also for financing I would reccomend Phillip Cash! More

Please Read This. We have 4 fords This is why you should go to santan over the big monster dealer. First of all I was greeted professionally by sales people who knew their product . My sales man asked what go to santan over the big monster dealer. First of all I was greeted professionally by sales people who knew their product . My sales man asked what I wanted and helped me find the truck that was right for me. There was no pressure I felt as if brian would get what I wanted whether in stock or not. I found a great f150 4x4. When it was time for financing the guy helped find the best rate and an additional rebate I didn't know about. The price was reasonable and the service was great. I will return again to santan ford.for my next vehicle. More

STAY AWAY THEY SET YOU UP ONLY TO HUMILATE YOU!! JUST LOOK AROUND THE ONLY WOMEN THAT THEY HAVE IS THE RECEPTIONIST AND Anne WHO IS THE ASSISTANT TO THE GENERAL MANAGER AND ABOUT 150 SALESMAN THAT STAND LOOK AROUND THE ONLY WOMEN THAT THEY HAVE IS THE RECEPTIONIST AND Anne WHO IS THE ASSISTANT TO THE GENERAL MANAGER AND ABOUT 150 SALESMAN THAT STAND AROUND LIKE VOULCHERS!! TRUST ME IF YOU HAVE IFFY CREDIT STAY AS FAR AWAY FROM BRIAN (HUGGIE) THEY CALL HIM!! AND ABRAHAM THE FINANCE GUY IS ANOTHER IMPULSIVE LIAR!! I HAVE BEEN DISTRAUGHT AND ON THE PHONE WITH MY ATTORNEY THIS PLACE IS A CONDESENDING, THEY LIE THRU THERE TEETH!! I EVEN HAVE THE PAPERWORK AND THEY STILL FIND AWAY OUT OF IT!! ANNE THE ASSISTANT TO THE gm ALL SHE CARED ABOUT WAS ME TELLING THE COMMUNITY AND PEOPLE WHAT A BAD PLACE AND UNCREDIABLE AND UNPROFESSIONAL DEALERSHIP THEY ARE!!! STAY AWAY OR GO IN WITH A THIRD PARTY LIKE AN ATTORNEY!!! THEY KNOW HOW TO SCARE YOU INTO ANYTHING AND TAKE ADVANTAGE OF A PERSON IN NEED AND PUT THERE TRUST INTO THEM FOR THEM ONLY TO LAUGH AT YOU WHEN THEY TAKE IT ALL BACK! BEWARE!!! More

I had called and asked about a specific truck and was told "come on down and we'll work out a real special price for you". When asked what that price was, I was told that we generally don't talk price on told "come on down and we'll work out a real special price for you". When asked what that price was, I was told that we generally don't talk price on the phone but that it would be well worth the trip. So I took the 45 minute drive and test drove the vehicle I called about which was in fact a demo with a couple thousand miles on it (plus scratches and mud all over it) but they tried to pass it off as new. The worse part is that the price they told me they would give it to me for was in fact 6 thousand dollar above list. They said its normal market adjustment and a good deal. Went to another dealership and they offered same truck (but brand new with no miles on it) for 8 THOUSAND dollars less. Anyway, these guys are as shady as they get. I've bought a lot of new vehicles over the years and my visit to San Tan was by far the worst I've ever seen. The only thing this dealership seems to have going for it is that they stock a lot of inventory but better off calling around and finding More

Ok, let me start that this is my 2nd purchase from San Tan within the year and I have one on order as well. Originally worked with Jay on my 1st purchase and since he was a sales manager, he had to pass Tan within the year and I have one on order as well. Originally worked with Jay on my 1st purchase and since he was a sales manager, he had to pass me on to one of his salesmen, Kyle Miller. It has been great to work with Kyle. Never a problem. This is my 8th new car purchase in my lifetime so I have been around the block with salesmen and Kyle by far has been the best. Just be honest with your salesmen and tell them you want a easy transaction without the BS. He keeps in constant contact with me on each one of my purchases from a Boss 302, to the Flex. Trust me, Ask for Kyle and tell him you heard about him from the guy with the green Boss. Sidenote here, everyone at this dealership has pretty much treated me with outstanding professionalism and kindness from the service department and finance with Phil(ask for him too). For the people that have all of the negative comments about this dealership will probably write the same review NO MATTER what dealership they go to. This is a tough job for salesmen and it is not easy to buy a new car sometimes either. Yes, they hang outside the doors waiting on "fresh blood", but that is their job and that is what they are instructed to do. I liken it to "crows on a fencepost". They are there to meet you, and the 1st question is always "are you here to see someone?" Just tell them yes and be on your way shopping. Sometimes, you have to be just as tough as them. If you want "no haggle" negotiations, get a Costco membership and there are no negotiations. Half of the fun for me is the negotiations though,:). My ratings above are accurate to how I have been treated at San Tan Ford. No added BS. I have nothing to gain here but after finding out about this site, it is obvious that only the dissatisfied patrons have posted and I feel that some good should be told with the bad. My wife actually HATES this process of buying a new car because the BS that comes with it but we didnt experience any of this with San Tan. She even thinks this has been the best purchases so far. More