San Tan Ford

Went in for first oil change, they found the front shocks were leaking. They replaced them under warranty. Communication when the truck was completed was lacking. I had to find someone to help me get my pape were leaking. They replaced them under warranty. Communication when the truck was completed was lacking. I had to find someone to help me get my paperwork and truck. More

Service is top notch and comes with warranty. Colby helped make the service experience easy. Very satisfied with everything Colby helped make the service experience easy. Very satisfied with everything More

Very helpful with every aspect of purchasing a new car from a distance for my son. from a distance for my son. More

Fast and friendly service. I took my Edge in for 25,000 mile service. Oil change, tire rotation and system checks only took a little over an hour. I took my Edge in for 25,000 mile service. Oil change, tire rotation and system checks only took a little over an hour. More

My recent service was unfortunately highlighted by high costs, a slow turnaround, and poor communication—a sharp contrast to a much better experience I had here previously. I brought my truck in on Saturda costs, a slow turnaround, and poor communication—a sharp contrast to a much better experience I had here previously. I brought my truck in on Saturday for an oil change, tire rotation, and bed camera replacement. Despite an expectation set for Monday, I didn't get it back until Tuesday. Cost: I was charged two separate diagnostic fees of $199 each for a check engine light (even after I mentioned I'd already replaced the battery) and a bed camera issue. The invoice described the troubleshooting for both as nearly IDENTICAL (code reading and circuit validation) yet still charged two diagnostics. The final bill of $762 for a camera replacement, oil change, and tire rotation felt excessive, especially given a replacement camera costs about $40 and takes 15 minutes to install. Time & Communication: Our service advisor, James, was very difficult to reach. If I missed his call, I could never get him on the phone when I called back. For a multi-day repair, the complete lack of proactive updates via text or email was a major problem. This was the opposite of our previous visit with Alysa, who provided excellent, consistent text communication from the moment we dropped off. In hindsight, I should have handled the issues myself. The long wait, high price, and inconsistent service quality will make us reconsider coming back. I would advise others to confirm all pricing and the expected communication process very clearly before leaving their vehicle, and perhaps give strong consideration to which service advisor is handling their visit. More

I had an outstanding experience at San Tan Ford, and it was all thanks to Colby Ward! From the moment I walked in, Colby made me feel like a priority. He was incredibly personable, taking the time to under was all thanks to Colby Ward! From the moment I walked in, Colby made me feel like a priority. He was incredibly personable, taking the time to understand exactly what I was looking for and ensuring I was comfortable throughout the entire process. What stood out the most was Colby’s attention to detail and his commitment to keeping me informed every step of the way. He made what can sometimes be a stressful process smooth and enjoyable. I truly felt taken care of from start to finish. If you’re looking for a dealership that values customer service and professionalism, San Tan Ford is the place to go—just make sure you ask for Colby Ward! He’ll make sure you leave feeling confident and happy with your decision. Five stars all the way! More

This dealership is one of the best. Their staff is well informed and efficient. Their service is quick and done with a smile. You leave with a great feeling, and also knowing that every Their staff is well informed and efficient. Their service is quick and done with a smile. You leave with a great feeling, and also knowing that everything was done correctly. You always know ahead of time the costs involved. Michael Peek has been my go-to guy. More

I have been here 2 hours to get a new key fob. It's going to be another 20 min per service lady. I will never return to this dealership. 2. 5 hours to program a chip into a key fob is outrageous t It's going to be another 20 min per service lady. I will never return to this dealership. 2. 5 hours to program a chip into a key fob is outrageous to have a customer subject to basic kidnapping. T. Potts More

top shelf service from tech who came to my house to update software after recall notice update software after recall notice More

Everyone here in sales is great, but the second your car needs service or maintenance prepare to be ignored. needs service or maintenance prepare to be ignored. More