San Tan Ford - Service Center

Awesome Service Department Their service department is outstanding!!!! I had a axle seal that went bad and was leaking transmission fluid. They set up the appointment. I arri Their service department is outstanding!!!! I had a axle seal that went bad and was leaking transmission fluid. They set up the appointment. I arrived and was greeted right away. They have their own rental cars so no need to deal with a 3rd party. They put me in a 2014 Explorer Limited. Took a couple days for the repair and they kept in touch. I went to pick it up, it was ready and washed! Super service!!!! More

Worst Service Department. Plain and Simple, STAY AWAY from this place.....Hence the lowest rating VS. other Ford dealers......Service Department has to be the worst SD I have n Plain and Simple, STAY AWAY from this place.....Hence the lowest rating VS. other Ford dealers......Service Department has to be the worst SD I have never been at, my service advisor (Scott Allan) has no clue about how to provide customer service on top of telling me I can only rely 80% on the fuel gage, if so, why did I pay 100% price on something I can only rely 80%? ....Dont go to this place, drive the extra 5-10 miles and go to the one in Mesa. More

worst service department ever !!!!!!!!!! I should have been suspicious after our buying experience. We had a nice salesman(who never returned our phone calls after the sale) The finance depar I should have been suspicious after our buying experience. We had a nice salesman(who never returned our phone calls after the sale) The finance department changed our contract after we had signed and we had to resign our purchase contract but as we discovered later they switched and added in things to the revised contract we signed without our approval. Then we started with service. I have never been so ignored by a service department at any ford dealership in my entire life and I have owned and bought over 30 new fords from various dealerships. every time we were told we were getting a specific service advisor we would get the somebody else or nobody new who we were supposed to see. and the clerks when you went in to pay or sign for your paperwork from service seemed more interested in socializing with their coworkers than taking care of your customer. I waited fifteen minutes for a clerk to get my paperwork while they talked to a technician about their weekend plans while 2 other clerks busied themselves with small talk behind the counter ignoring me completely. the last straw was my last visit to the service department where I waited over 20 minutes foe a service advisor to acknowledge me and then instead went over and helped someone who had just walked in instead of me standing right by their desk waiting for them. then when I finally got the call that my car was ready i got to the dealership several hours later the driver brings it around and says oh you wanted it washed and took it back to wash it and it took him over a half hour to run it through the car wash. Unfortunately I have to take my car back to them for the window tinting they did if I want it warranted which I need to do as it is peeling again( it has been redone once already). Otherwise they will never see me or my 2012 Expedition again for anything else. I will not put myself through the hassle of this dealership. More

LEMON LAW - HORRIBLE! My brother and Sister-in-Law bought a brand new 2013 Ford from San Tan Ford Last Year. Can you say LEMON? This vehicle has overheated 4+ t HORRIBLE! My brother and Sister-in-Law bought a brand new 2013 Ford from San Tan Ford Last Year. Can you say LEMON? This vehicle has overheated 4+ times leaving my sister-in-law and my two beautiful nieces stranded in the Arizona heat for hours on end; waiting on the side of the road for a tow (yeah that’s a safe place on the side of a freeway with two kids in the AZ heat). Within the first 6 months of their new vehicle purchase from San Tan Ford the dealership had to replace the whole engine and now they want to replace the transmission. Why is a brand new 2013 Ford having so many issues and problems? The car is a lemon and is not safe or reliable at all. San Tan Ford NEEDS to or SHOULD take back their faulty vehicle and replace it with another Vehicle for them. They should take back their lemon and just swap it out with a better 2013 Ford with no costs out of pocket to my family because that is the right thing to do. If this vehicle needs a new engine and transmission within the 1st year what else will fail on this vehicle? SAN TAN FORD states they will replace the items because they are under warranty but states this faulty vehicle is not their “problem” !! Thanks San Tan Ford for selling a Lemon that leaves my family stranded on the side of the road and places them in danger every freaking week. Nice to know it’s not “your problem” that YOU sold a faulty vehicle. You should take that thing back and replace it with another one that actually works runs and drives. More

Title lady I called just to check on my plate, just wanted to know a time frame. The title person said "she" has 45 days to get it out and she will get to it whe I called just to check on my plate, just wanted to know a time frame. The title person said "she" has 45 days to get it out and she will get to it when she can. Rude as xxxx, I would be fired if I talked to customers that way. A sales person put me in contact with her, I ask after the rude conversation, if It was me or her? he said it was all her! RUDE More

Well since my last post my 2011 F250 6.7L diesel has been in the shop two more times now it has 4,800 miles, tonight when I went to pick it up and listened to the service advisor Chris complain about how the in the shop two more times now it has 4,800 miles, tonight when I went to pick it up and listened to the service advisor Chris complain about how they have to treat it like it's a child because I will complain if it's not perfect. I simply told him yes that's correct everytime it comes here it leaves with something else broken or wrong with it, well tonight was no different, the coolant was low (not even visible in tank), and the front air dam between the bumper and radiator was falling off after the radiator had been replaced last week. I showed these issues to their operations director John so hopefully now something will be done to make it right. I HATE MY TRUCK AND IT IS THE FAULT OF THIS SERVICE DEPARTMENT, THEY SUCK.... Any questions just email me and I can scan all eight of my dealer work orders for this truck to you. More

We went thru several people before we met her. Honest and sincere and alwawe recommend her to all friends and family.ys with a smile. sincere and alwawe recommend her to all friends and family.ys with a smile. More

Seems obvious this dealer has a lot of their own employees rating it from the biased 5 point reviews. But I'm a dissatisfied customer, so please believe this review. I bought a San Tan Ford Lemon employees rating it from the biased 5 point reviews. But I'm a dissatisfied customer, so please believe this review. I bought a San Tan Ford Lemon 4 years ago, I've taken it into San Tan Ford Service several times for repairs. San Tan Ford can't seem to find what is wrong with it. Sometimes they say they've fixed it and sometimes they say nothing is wrong. This is all warranty work, so they don't have a choice but to work on it. I finally took it to an independent repair place and they found 3 defective parts causing my car to stall constantly. I took those parts back to Ken at San Tan Ford and they deny there is anything wrong and refuse to reimburse me since I went elsewhere. I had to go elsewhere to get it FIXED. I'm done with San Tan Ford and recommend ANYWHERE ELSE. More