Sanders Ford Inc

Charles Arnold worked hard to get the right car that we were looking for. He went way above the call of duty of a salesman to locate the car we wanted at another dealership. We recommend Charles when it co were looking for. He went way above the call of duty of a salesman to locate the car we wanted at another dealership. We recommend Charles when it comes to purchasing a new car. Thanks for all your hard work. We have been buying cars from Sanders Ford since 1998 and we will continue to do so. Thanks Shelton and Sherry Mobley More

We had done a good amount of research online and knew what car we wanted to look at. Vinne did a great job showing us the features and displayed an excellent knowlege of the entire vehicle. He never push what car we wanted to look at. Vinne did a great job showing us the features and displayed an excellent knowlege of the entire vehicle. He never pushed anything on us and gave us plenty of time to ask questions and come to our own conclusions and decisions before pricing and during all the paperwork. More

Why I give Sanders Ford of Jacksonville a rating of GREAT is because of their great freindly and fast customer service. Phillip Foy made buying my new fusion so easy and walked me through all of its new fea is because of their great freindly and fast customer service. Phillip Foy made buying my new fusion so easy and walked me through all of its new features. The people at SAnders Ford were all very helpful and friendly and made my car buying experience very easy! More

I recently purchased a 2012 Chevy Sonic from a local dealership , and it turned out to be a horrible deal for me. Being my first NEW vehicle purchase, I had no understanding of the process, fees etc. Af dealership , and it turned out to be a horrible deal for me. Being my first NEW vehicle purchase, I had no understanding of the process, fees etc. After many attempts to dig myself out of the hole I had created, I was ready to give up. I inquired to a posting online by Sanders Ford and was contacted the very next day. My dealer was Mike Coloton. Business with Mr.Coloton was honest and to the point, all of my needs were met and then some. He worked tirelessly to get me the deal that I needed, and I truely felt that he was on my side. I would very strongly recommend Sanders Ford, especially Mike Coloton. In the future, I do not plan on ever using another dealership or dealer. More

Kevin was very helpful, pleasant, and accommodating to our needs. He was able to show us multiple vehicles in the style we were looking for. He went over every detail with precision, maintained with us our needs. He was able to show us multiple vehicles in the style we were looking for. He went over every detail with precision, maintained with us the entire time during our purchase. We definitely recommend friends and family to see Kevin! More

Dear Sir: I went to Sanders Ford to look at and Dear Sir: I went to Sanders Ford to look at and possibly purchase a new F-250 Power Stroke Diesel truck. I talked with Matt Ramen and Ralph Tusing Dear Sir: I went to Sanders Ford to look at and possibly purchase a new F-250 Power Stroke Diesel truck. I talked with Matt Ramen and Ralph Tusing they offered me what I felt was a very fair trade in on my 2000 F-250 Power stroke Diesel and a good price on the 2013 F-250 Power Stroke Diesel. Ralph has gone out of his way to provide assistance with any questions I had, and if I had any problems and or maintenance work that needed to be done to contact him first and he would see that it would get done properly. Sincerely, Ted Doriski A Happy Ford Customer More

I visited another dealership and they told me they could not help me due to my negative equity. I found the car I love at Sanders Ford exactly what I wanted. not help me due to my negative equity. I found the car I love at Sanders Ford exactly what I wanted. More

My experience at this dealership has always been fantastic! We got a great vehicle at a great price, with great customer service. I was very pleased with my overall experience and would highly recom fantastic! We got a great vehicle at a great price, with great customer service. I was very pleased with my overall experience and would highly recommend it to others!! More

Positive experience!! Ralph was very helpful and more than willing to take the extra time to assist us with our recent purchase. I would recommend Sanders Ford to anyone who is looking to purchase a veh than willing to take the extra time to assist us with our recent purchase. I would recommend Sanders Ford to anyone who is looking to purchase a vehicle. More

The service department is near criminal in their actions. I've taken my truck to this dealership multiple times over the past several years for repair and have been a loyal Ford customer for over 14 years. I've taken my truck to this dealership multiple times over the past several years for repair and have been a loyal Ford customer for over 14 years. It was only recently after once again being quoted nearly a $1000 bill for repairs did I start to research costs and reasonable expectations on my own. What I found was shocking. Some examples from my experience: Sanders charges %15 above MSRP for parts which represents a 30% mark-up over wholesale - and this is for a 14 year loyal customer. You can order parts on the internet directly from Ford for considerably less. I had to replace a radiator that was just barely over warranty. After speaking directly with Ford, I received a discount for repairs but after Sanders's mark-ups, the repair still cost me nearly $800. I recently found that a TSP has been released for the radiator; the repair should have cost me no more than $100. My manual locking hubs have frozen to which Sanders wanted several hundred dollars to replace and they left tool marks (damage) on my wheels from trying to force the hubs open. Through multiple sourced, I've since learned that all that is needed was to disassemble and clean the hubs for less than $75. Now most recently, Sanders found a valve on my fuel water separator system that broke off and wanted more than $280 for repairs. After research, I learned that there is a repair kit that doesn't require the full replacement - the repair kit costs $36 from Ford and most dealerships will provide the parts and labor for $140. Also, I had a high pitched noise coming from my drive belt that Sanders's wanted $650 to repair. After researching, I found the drive belt tensioner cost $174 and the belt costs $64 at MSRP directly from Ford. These actions reek of Sanders taking advantage of the largely young Marine customers that have limited experience and even less time to take their vehicles elsewhere. I can’t see how in good conscience Sanders can take such gross advantage of its customers. I certainly in good conscience will never go back. More