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Sanders Ford Inc

4.9

946 Lifetime Reviews

1135 Lejeune Boulevard, Jacksonville, North Carolina 28540
Call (910) 455-1911

946 Reviews of Sanders Ford Inc

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December 18, 2018

"2nd experience"

- david

this was my second time having to tow my 2015 escape to Sanders in 2 weeks for the same problem. I gave a 5 star rating because they did not charge me to fix the problem previously. Hopefully I don't have to tow it in again in another week for the same problem and they have finally fixed it. I really appreciate that this time they did not charge me again even though they found a different problem for the same exact issue.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service and Parts Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : jeff Daugherty
December 17, 2018

"My service review "

- Lee

Made an appointment by phone I showed up at the appointed time. My truck went into service. In a reasonable time the service was performed and I drove off. This dealer does want they say when they say it. While I was there I purchased floor mats and touch up paint both matched

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Service and Parts Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 15, 2018

"Top Notch Service Visit"

- CCB

Had an Appt scheduled for service for routine maintenance and to resolve recall issue. Vehicle was serviced on-time, quick turn around which had me in and out as it should be for routine maintenance. Service advisor was on top of his game.

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Recommend Dealer
Yes
Employees Worked With
JB Bryant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 10, 2018

"Experience of purchasing a vehicle"

- Ollie,jackson

We didn’t have any hesitations about getting a vehicle because we asked for Mr Arnold and knew we would be treated right. Everyone was very friendly and greeted us and made sure our needs were met! We will recommend Sanders Ford to anyone who is looking to buy. Thank you to Mr Arnold and Sanders Ford. We forgot the name of our finance man, but we remember he has 5 children, and he was nice also.

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Recommend Dealer
Yes
Employees Worked With
Mr Charles Arnold
Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. We pride ourselves here on customer service in every department. If there is anything else that we can do for, please let us know.

Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. We pride ourselves here on customer service in every department. If there is anything else that we can do for, please let us know.

December 08, 2018

"2001 E250 van windshield washer problem"

- mdahms

Sanders Ford Technician troubleshoot and repaired the windshield washer on my E250 van. The problem was little water was coming out of the nozzles. The technician replaced plastic hoses on the windshield washer system and it works perfectly. I am very happy with the results and the service department at Sanders Ford.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tonya Smith
Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. I am glad that you had a great service experience.

Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. I am glad that you had a great service experience.

Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. We pride ourselves here on customer service in every department. If there is anything else that we can do for, please let us know.

December 07, 2018

"Awesome experience. Great Customer Service."

- CarterCFM

Easy buying experience and great customer service. My salesman Mike Peterson went above and beyond to get the deal done. Mat Raymond will personally text me and give me updates on my truck when it is in for service. Will definitely be buying in the future and sending anyone I know to Sanders Ford.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Mike Peterson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Service and Parts Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. We pride ourselves here on customer service in every department. If there is anything else that we can do for, please let us know.

Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. We pride ourselves here on customer service in every department. If there is anything else that we can do for, please let us know.

December 03, 2018

"Service Department was easy to work with. "

- David

I was very happy with the service department. Al gave me a competitive quote on tires and made my decision easy. Four new tires, oil change, state inspection and four wheel alignment. I've been buying vehicles from Sanders for 38 years. Bought my last truck from them in 2016. That was a good experience. Was going to buy again earlier this year but felt like I was getting hussled. Probably won't buy again from Sanders but will continue to use the Service Department. They are always easy to deal with.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Al Sirkin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. I am glad that you had a great service experience.

Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. We pride ourselves here on customer service in every department. If there is anything else that we can do for, please let us know.

December 01, 2018

"Taken care of"

- camcop71

We have had two issues with our 2014 Taurus in the last 2 months; water pump and alternator. We deal with Al and both times he got the issues identified and estimates ready so everything was covered when he contacted us with the diagnosis. Both times services were done in a timely manner with the issues resolved.

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Al Sirkin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. I am glad that you had a great service experience.

Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. We pride ourselves here on customer service in every department. If there is anything else that we can do for, please let us know.

December 01, 2018

"Great job as usual. "

- Bglass

Sanders Ford ALWAYS exceeds my expectations. I have been a loyal customer for many years and I recommend them to everyone! Keep up the Great work.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Peterson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Al Sirkin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. We pride ourselves here on customer service in every department. If there is anything else that we can do for, please let us know.

Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. We pride ourselves here on customer service in every department. If there is anything else that we can do for, please let us know.

November 30, 2018

"Excellent Customer service staff"

- Bubba

Maintenance service on my vehicles has been very prompt and courteous. Emily has outstanding interpersonal skills and is a pleasure to work with. The service staff present themselves well and the technicians are very knowledgeable on the vehicles that they service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service and Parts Department
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Emily
Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. We pride ourselves here on customer service in every department. If there is anything else that we can do for, please let us know.

Dec 11, 2018 -

Sanders Ford Inc responded

Thank you for your review. We pride ourselves here on customer service in every department. If there is anything else that we can do for, please let us know.

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