Sanders Ford Inc

Well our experience with Sanders Ford did not start out so well, when we first visited the Jacksonville location we had the experience of meeting John Berger. We were interested in the Ford Edge Sport as w so well, when we first visited the Jacksonville location we had the experience of meeting John Berger. We were interested in the Ford Edge Sport as we had researched them already online and wanted to test drive one. He was very condescending and rude with us, did not even ask a price point we were interested in, assumed we could not afford the Sport, tried to talk us down to the Escape and pretty much dismissed us. We did not appreciate how we were treated at all by him and started looking at other dealerships, we decided to look at the swansboro location and happened upon DeWayne Gamble, and he is the ONLY reason we bought from Ford at all. He not only found the Sport for us, which John had told us they were not getting any any time soon but made us feel so comfortable from the time we got there until even now. He has answered every question we have had, even the silly ones. If he didn't know the answer, he found it out, didn't leave us hanging. If and when we buy again it will be through him. The Swansboro location is a gem and DeWayne Gamble is a fantastic salesman. Thank you again, DeWayne!!! More

On Monday Feb. 18th 2013 we decided to take a trip to Jacksonville NC which is over 200 miles round trip. We were going to see a Lexus GS 350 that we saw online at cars.com. We were there only a few mi Jacksonville NC which is over 200 miles round trip. We were going to see a Lexus GS 350 that we saw online at cars.com. We were there only a few minutes looking at the car and was assigned a salesman by the name of Michael Coloton. From the start he was professional, trust worthy, honest, respectful and did everything he said he was going to do. We have bought multiple cars over the years but this was the least complicate and very well done. The reason why this dealership and the salesman deserves an excellent rating is because the service was top notch. Even the other staff members were just as professional and courteous. More

MY EXPERIENCE TO BUY A NEW TRUCK IN YOUR DEALERSHIP WAS GREAT. MY SALES PERSON ZACHARY WAGNER WORKED WITH ME TO GET THE RIGHT TRUCK FOR MY NEED, (TO PULL A 19000 LBS 5TH WHEEL) AND HE TUCK THE NEXT STEP GREAT. MY SALES PERSON ZACHARY WAGNER WORKED WITH ME TO GET THE RIGHT TRUCK FOR MY NEED, (TO PULL A 19000 LBS 5TH WHEEL) AND HE TUCK THE NEXT STEP TO INSTALL A 5TH WHEEL HITCH FOR ME TO HAVE A TURNKEY FINISHED TRUCK. FORD F350. THANK YOU ZACHARY WAGNER AND SANDERS FORD More

Our vehicle purchasing experience with Sanders Ford was without a doubt the BEST we could have ever asked for. After an internet inquiry as to availability of the vehicle we were looking for and a quick on without a doubt the BEST we could have ever asked for. After an internet inquiry as to availability of the vehicle we were looking for and a quick on-line credit application DeWayne responded back immediately, with professionalism and courtesy, verified our vehicle and financing requirements and made arrangements to meet us at the dealership. My wife arrived first to have the trade-in appraised and to take a test drive. When I arrived DJ took a copy of my license, asked me a couple of questions and went to see the finance Manager, Joe, while we waited we got to test drive the vehicle again. Up until now this process was typical, above average, but still what I was expecting. Then the surprise, there was NO “I need to talk to my Finance Manager, I’ll be right back Shuffle”, NO haggling over the agreed upon price, NO up selling, NO arguing over the value of the trade-in, NO shopping for lenders. No pressure of any kind! Within a half hour we were sitting in the Finance Manager Joe’s office, he was organized, prepared, we thought we were dreaming, they hadn’t even told us what our payments were going to be (We thought this was the big letdown) We were wrong, and had the documents signed in fifteen minutes. The trade in allowance was fair, the payment and interest rate were right where we wanted to be including a full 36 month, 36,000 mi. warranty and unlimited Gap Insurance and to top it off the vehicle was being detailed and given a full tank of gas. It is refreshing to see that level of ethics and professionalism today. I would recommend Sanders Ford, DeWane and Joe to anyone looking to make a vehicle purchase. I am already looking forward to my next purchase. More

Outstanding top of the line dealership who pride themselves with making sure the customer is completely satisfied before the customer leaves the store. Price of vehicles are comparable to other dea themselves with making sure the customer is completely satisfied before the customer leaves the store. Price of vehicles are comparable to other dealerships in the area and the management is willing to make deals (within reason) to ensure the customer feels comfortable with the sale. The entire staff was extremely courteous and willing to treat me like a customer instead of a source of income. This is hard to find in the car buying business today. Bruce Wright was an excellent Sales Representative who knows what it means to go the extra mile to make a sale. Bruce came in on his off day just to accommodate my schedule and stayed with me the entire step of the way. He introduced me to Tom, Darren and Mykola and ensured all my questions were answered. Mykola was an excellent Financial Adviser who displays a massive knowledge within his job field. He was extremely patient with me as I asked many questions and took time to deliberate the choice of accepting a Maintenance plan. He was able to give great detail about the program to ensure I made a logical decision. I cannot express enough the professionalism this dealership displays. They were approached with a very awkward request on Monday and had me in a new car by Wednesday evening. I am extremely satisfied with my purchase and will be recommending this dealership to anyone searching for a new Ford. More

Outstanding service, the best car buying experience I have ever had. Everyone was polite and helpful, at no time did I feel pressured this was a refreshing change from other dealerships that I have expe have ever had. Everyone was polite and helpful, at no time did I feel pressured this was a refreshing change from other dealerships that I have experienced in the past. Thank you. More

Eric Jones was very helpful in completeing this purchase for our son from begining to end. I had purchased a used auto from Eric in Nov 2011 and was very pleased with the service,so I decided to return . for our son from begining to end. I had purchased a used auto from Eric in Nov 2011 and was very pleased with the service,so I decided to return . More

They made it a great buying experience and we could not be happier with our purchase of a new explorer. We will continue to purchase from Sanders Ford. be happier with our purchase of a new explorer. We will continue to purchase from Sanders Ford. More

My car buying experience was quick and easy. John Berger had excellent customer service and experience and helped me way beyond expected. I would recommend this dealership along with salesman John Berger to had excellent customer service and experience and helped me way beyond expected. I would recommend this dealership along with salesman John Berger to anyone shopping for a new car. More

Ralph was wonderful to work with. Made the experience easy and he was very knowledgable. I truly felt like he cared that I was there and there was no pressure. I would HIGHLY recommend Ralph or any one o easy and he was very knowledgable. I truly felt like he cared that I was there and there was no pressure. I would HIGHLY recommend Ralph or any one on the Sanders Ford sales team when purchasing another car. I will definitely share with others looking for a new car! More