Sanders Ford Inc - Service Center

Where to start.Was in an accident Jan 5th needed body work done. Called and asked after the appraisal was done to get an estimated time to finish work 7 -9 business days .That was good news on my part.S work done. Called and asked after the appraisal was done to get an estimated time to finish work 7 -9 business days .That was good news on my part.So authorized them to start the work. One week goes by no word so I call.Talk to the manager of the shop and he says maybe another couple days.Ok.The two days later manager calls and leaves no message .Call back and he is out to lunch and will return my call after he gets back.Never calls so I call.He says the appraisal guy needs to authorize some more repairs we found some things that need fixing.Ok. How much longer are we looking at 1 more week.So I let a week go buy I call to check on it. Oh it should only be another two day.He told me the week before that the bumper would get painted while they were waiting on the other parts.I say what is taking so long , well we just need to paint the bumper should be done monday.To top it off no news on monday so I call tuesday oh we took it to deatal and relized the paint was messed up so we need to repaint should be ready by thursday.Well today is thursday and its the 2nd of Feb.We get a call vehicle is done and ready to be picked up.My husband takes time off from work to go with me to check it out because he is a mechanic.All parts were suppose to be new.The rim was painted , paint was missing in an area, the bumper foam was suppose to be NEW and they left the old piece all broken and covered it up,The brake line was so close to my tire that sooner or later would have fallen off and caused a major reck with no brakes maybe even kill someone.Two plugs holding the bumper on were missing and there was something all over the upper part of my brand new flex that would not come off.These people are lucky I dont sue ,this is fraud and poor poor service !!What kind of managers do they hire. I will never take another vehicle to these people ever.This is why they never had to file for bankruptcy.I should have learned from the first time they ripped us off and did horrible work but we were told there was a new manager and things were different....YEH RIGHT!!! I hate to see what I could not see to the visible eye this is why its going to a local independent place to check there work.They better hope they did what was suppose to or else....... More