Sands Chevrolet - Glendale

This organization is amazing. My wife was injured in an accident and was unable to travel. We had been planning on buying a new 3500 dually for our transition to full time rving. My wife was injured in an accident and was unable to travel. We had been planning on buying a new 3500 dually for our transition to full time rving. We had located the truck at Sands so we decided to proceed with the sale. We live 150 miles from the dealership. I called the dealership and had the great fortune to be hooked up with newly arrived Valentino. Between Valentino and Ed Gamez, we did everything online and electronically. No travel to the valley in the heat. But the real kicker was they were willing to deliver the vehicle to our location and take the trade back. I never in my entire life met an organization that took such consideration to personal circumstances. Yes I know they were making a sale, but nonetheless their consideration was extraordinary. I can not thank them enough. More

Once the vehicle was picked up the service advisor was a big help. Downgrade is due to scheduled pick up did not happen and I had to call to do a follow up. My days events were delayed due to error in p big help. Downgrade is due to scheduled pick up did not happen and I had to call to do a follow up. My days events were delayed due to error in pick up. Car was washed but windows were very spotted and I had to reclean them. More

Fast and easy, salesman and staff are polite. Took us less than 3 hrs with a test drive to get everything done.. Took us less than 3 hrs with a test drive to get everything done.. More

Sebastian did an amazing job assisting me and getting me in a vehicle that I love! in a vehicle that I love! More

I am writing to formally document a series of ongoing issues I have experienced with the service department at Sands Chevrolet following a routine oil change on my truck. During the oil change visit, I issues I have experienced with the service department at Sands Chevrolet following a routine oil change on my truck. During the oil change visit, I was upsold on a three-part throttle body cleaning service. Upon picking up my vehicle, the check engine light was illuminated and the engine RPMs were abnormally high. I immediately returned the truck, at which point the service team attributed the problem to aftermarket oil can and stated they had corrected it. When I retrieved the vehicle a second time, the check engine light was off, but the elevated RPM issue persisted. I returned the truck for a third time and dealt primarily with Service Advisor Javier Ponce, whose communication was consistently poor and unhelpful. I eventually requested contact information for his superior, Senior Manager Michael Jajou. Unfortunately, my experience with Mr. Jajou’s communication was equally unsatisfactory. After multiple attempts, I was able to speak with Mr. Jajou, and the vehicle was returned to the shop for a fourth time. The team diagnosed the issue as throttle body related and replaced the throttle body, mass air flow sensor, and engine control module. Despite these repairs, the elevated RPM problem continues. Additionally, the OBD-II port is now non-functional, requiring me to bring the vehicle back to the dealership once again. To date, my truck has been in and out of the service department for approximately one month. During this period, no loaner vehicle or alternative transportation was provided. I have repeatedly requested escalation to higher management. Mr. Jajou promised to provide me with the contact information for his superior but has failed to do so. I subsequently contacted the dealership directly to obtain the General Manager’s information (Derek Haddad). I have left two voicemail messages and sent an email to Mr. Haddad, none of which have received a response. The repeated failures, lack of resolution, and consistently poor communication from multiple members of your service team have been extremely frustrating and disruptive. I am requesting a prompt and thorough resolution to the ongoing mechanical issues with my vehicle, including proper diagnosis and repair of the persistent high RPM condition and the now inoperable OBD-II port. I also expect clear, timely communication moving forward and appropriate compensation for the extended downtime and lack of transportation support. Please contact me at your earliest convenience to discuss this matter and provide a clear timeline for resolution. More

My whole Chevy team did a wonderful job made divine process extremely simple thank you process extremely simple thank you More

Very polite, informative, & make you feel welcomed & valued. Everyone worked as a team and professional valued. Everyone worked as a team and professional More

Lupita, our salesperson was great, did not feel rushed at all during our purchase experience, Sands Chevy Glendale is a top-notch dealership. Friendly and professional. Thank you again Lupita for a great buy all during our purchase experience, Sands Chevy Glendale is a top-notch dealership. Friendly and professional. Thank you again Lupita for a great buying experience! More

I am writing to acknowledge Andrew's outstanding assistance with getting servicing on my Equinox this weekend. Throughout the process, Andrew consistently exhibited excellent customer service skills assistance with getting servicing on my Equinox this weekend. Throughout the process, Andrew consistently exhibited excellent customer service skills, remaining attentive and periodically checking in to ensure my needs were met. Although I initially intended to only have an oil change, I ultimately decided to have a transmission flush, brake flush, and radiator flush as well, utilizing a coupon to receive a great deal on these services. Unfortunately, I was unable to pay the full amount upfront, but Andrew provided a thorough explanation of the Sunbit loan program, enabling me to access the additional services. I would also like to extend my appreciation to Alan for his guidance in helping Andrew become a successful service advisor. Great job to both! I would also like to thank and acknowledge the service technicians for ensuring the safety of me and my family by keeping us on the road. More

FRIENDLY, FAST, SERVICE. ADVISOR WAS VERY KNOWLEDGABLE AND COURTEOUS, THANK FOR THE WASH. ONE OF THE BEST PLACES TO HAVE YOUR VEHICLE SERVICED ADVISOR WAS VERY KNOWLEDGABLE AND COURTEOUS, THANK FOR THE WASH. ONE OF THE BEST PLACES TO HAVE YOUR VEHICLE SERVICED More