Sands Chevrolet - Glendale

Sebastian did an amazing job assisting me and getting me in a vehicle that I love! in a vehicle that I love! More

I am writing to formally document a series of ongoing issues I have experienced with the service department at Sands Chevrolet following a routine oil change on my truck. During the oil change visit, I issues I have experienced with the service department at Sands Chevrolet following a routine oil change on my truck. During the oil change visit, I was upsold on a three-part throttle body cleaning service. Upon picking up my vehicle, the check engine light was illuminated and the engine RPMs were abnormally high. I immediately returned the truck, at which point the service team attributed the problem to aftermarket oil can and stated they had corrected it. When I retrieved the vehicle a second time, the check engine light was off, but the elevated RPM issue persisted. I returned the truck for a third time and dealt primarily with Service Advisor Javier Ponce, whose communication was consistently poor and unhelpful. I eventually requested contact information for his superior, Senior Manager Michael Jajou. Unfortunately, my experience with Mr. Jajou’s communication was equally unsatisfactory. After multiple attempts, I was able to speak with Mr. Jajou, and the vehicle was returned to the shop for a fourth time. The team diagnosed the issue as throttle body related and replaced the throttle body, mass air flow sensor, and engine control module. Despite these repairs, the elevated RPM problem continues. Additionally, the OBD-II port is now non-functional, requiring me to bring the vehicle back to the dealership once again. To date, my truck has been in and out of the service department for approximately one month. During this period, no loaner vehicle or alternative transportation was provided. I have repeatedly requested escalation to higher management. Mr. Jajou promised to provide me with the contact information for his superior but has failed to do so. I subsequently contacted the dealership directly to obtain the General Manager’s information (Derek Haddad). I have left two voicemail messages and sent an email to Mr. Haddad, none of which have received a response. The repeated failures, lack of resolution, and consistently poor communication from multiple members of your service team have been extremely frustrating and disruptive. I am requesting a prompt and thorough resolution to the ongoing mechanical issues with my vehicle, including proper diagnosis and repair of the persistent high RPM condition and the now inoperable OBD-II port. I also expect clear, timely communication moving forward and appropriate compensation for the extended downtime and lack of transportation support. Please contact me at your earliest convenience to discuss this matter and provide a clear timeline for resolution. More

My whole Chevy team did a wonderful job made divine process extremely simple thank you process extremely simple thank you More

Very polite, informative, & make you feel welcomed & valued. Everyone worked as a team and professional valued. Everyone worked as a team and professional More

Lupita, our salesperson was great, did not feel rushed at all during our purchase experience, Sands Chevy Glendale is a top-notch dealership. Friendly and professional. Thank you again Lupita for a great buy all during our purchase experience, Sands Chevy Glendale is a top-notch dealership. Friendly and professional. Thank you again Lupita for a great buying experience! More

I am writing to acknowledge Andrew's outstanding assistance with getting servicing on my Equinox this weekend. Throughout the process, Andrew consistently exhibited excellent customer service skills assistance with getting servicing on my Equinox this weekend. Throughout the process, Andrew consistently exhibited excellent customer service skills, remaining attentive and periodically checking in to ensure my needs were met. Although I initially intended to only have an oil change, I ultimately decided to have a transmission flush, brake flush, and radiator flush as well, utilizing a coupon to receive a great deal on these services. Unfortunately, I was unable to pay the full amount upfront, but Andrew provided a thorough explanation of the Sunbit loan program, enabling me to access the additional services. I would also like to extend my appreciation to Alan for his guidance in helping Andrew become a successful service advisor. Great job to both! I would also like to thank and acknowledge the service technicians for ensuring the safety of me and my family by keeping us on the road. More

FRIENDLY, FAST, SERVICE. ADVISOR WAS VERY KNOWLEDGABLE AND COURTEOUS, THANK FOR THE WASH. ONE OF THE BEST PLACES TO HAVE YOUR VEHICLE SERVICED ADVISOR WAS VERY KNOWLEDGABLE AND COURTEOUS, THANK FOR THE WASH. ONE OF THE BEST PLACES TO HAVE YOUR VEHICLE SERVICED More

⭐️⭐️⭐️⭐️⭐️ I had an absolutely amazing experience working with Fabricio at Sands Chevrolet! From start to finish, he went above and beyond to make sure everything went smoothly. He was knowledgeable, working with Fabricio at Sands Chevrolet! From start to finish, he went above and beyond to make sure everything went smoothly. He was knowledgeable, patient, and genuinely cared about helping me find exactly what I was looking for without any pressure. Fabricio took the time to explain all the details, answered every question, and made the entire process stress-free and enjoyable. If you’re looking for someone honest, professional, and committed to great customer service, Fabricio is the person to see! I couldn’t be happier with my experience — thank you, Fabricio, for making it such a positive and memorable one! More

Completed the work and helped me on price. Was very happy with the way they helped me get car fixed.thank you.jett black kept me informed and was very nice Was very happy with the way they helped me get car fixed.thank you.jett black kept me informed and was very nice More

Tom handled my repairs, great guy excellent service it was a pleasure to work with him, I've been a customer at Sands Chevrolet for years, and they've never let me down. They always go above and beyond fo was a pleasure to work with him, I've been a customer at Sands Chevrolet for years, and they've never let me down. They always go above and beyond for me 👍🏽 More