Sands Chevrolet - Glendale

Will Not Be Returning I went to this dealership since I moved to Arizona which has been around 2 years. Took it there for all my maintenance needs. I started having issues I went to this dealership since I moved to Arizona which has been around 2 years. Took it there for all my maintenance needs. I started having issues with my vehicle and they kept telling me they couldn’t duplicate the sound of it got worse bring it back in. Then it progressed to a heavy vibration that they said was from needing an alignment, so I went and got an alignment done and still had the vibration told them about it and they told me they couldn’t get it up to speed which they are by grand so I didn’t understand that. Anyways I took it to another dealership and immediately they knew there was something not right. Took it into the shop and discovered that a motor mount, 2 transmission mounts and a torque mount needed to be replaced. Had this been a more serious problem who knows what would have happened. Also to share I gave them a chance to make it right by talking to management and never got a call back. I gave them a lot of business and wasn’t taken seriously and could have potentially been put in a life threatening situation because they weren’t taking my complaints seriously. I personally want a dealership that cares about my safety and well being. More

They sold my car This dealership is extremely unorganized! I initially talked with Ana about a car. We set up an appointment for me to go look at a car. I was able to This dealership is extremely unorganized! I initially talked with Ana about a car. We set up an appointment for me to go look at a car. I was able to call her to let her know I was running late. She said don't worry. I have the keys! I was also able to get a hold of her when I went to the wrong Sands Chevrolet. She was unavailable when I got to the dealership due to being with other customers. She handed me the keys and allowed me to test drive it. 2 days later I wanted to begin purchase paperwork and negotiations. No one answered the phone when I called multiple times. No one responded to the 3 emails I sent to different reps. I FINALLY got a hold of someone and he said he was with a customer and would call back in 5 minutes. Israel ended up calling me back instead. I told Israel which car I wanted and that I would bringing cash for a down payment. I told him I was on my way. After I drove down there Israel was unavailable, the initial sales rep was unavailable, Jose was unavailable. I waited to find out that they had sold my vehicle. I was beyond upset! This place is so unorganized. I will not be back and I will encourage others NOT to bring their business here. More

Great Internet sales department Had one the best car buying experiences ever. Alphonso was great. I told him my needs and he worked out a deal that fell well within my parameters. I Had one the best car buying experiences ever. Alphonso was great. I told him my needs and he worked out a deal that fell well within my parameters. I would definitely recommend anyone looking for a decent deal to talk to Sands. More

Financed a car. Sands Chevrolet, in Glendale, I financed my first car. Gerardo Lopez (623-216-3046) helped me and got me the best running car! I recommend him to anyo Sands Chevrolet, in Glendale, I financed my first car. Gerardo Lopez (623-216-3046) helped me and got me the best running car! I recommend him to anyone, even if your not a first time buyer. More

Amazing My sales person was very nice. He was funny and helped me find the perfect car! He explained each car we looked at and he knew what he was talking ab My sales person was very nice. He was funny and helped me find the perfect car! He explained each car we looked at and he knew what he was talking about More

A staff that goes the extra mile We had never considered buying a pre-owned Ford at a Chevy dealer, but we saw one online that met our needs so I contacted a friend who used to work t We had never considered buying a pre-owned Ford at a Chevy dealer, but we saw one online that met our needs so I contacted a friend who used to work there and she hooked us up with a manager, Jose. When we arrived, Jose had us work with Joseph and he was great from the beginning. He listened to what we wanted and what was important to us and quickly had us test driving the vehicle we had come in for. That first vehicle did not work in the end. While We have excellent credit, the numbers just didn’t work based on our trade. Thinking outside the box, Jose & Joseph had us look at another truck that had just come in and on initial inspection, it looked like it would work. We test drove it the next day and noticed an issue with the A/C. We were assured it would be fixed, and while it took about 10days for that to happen (we had it back 2 times as the A/C wasn’t adequately repaired the first attempts), they did fix it. While they were fixing it, we were given a loaner vehicle to drive at no charge, we were kept up-to-date on the repair progress and notified as soon as the truck was ready for delivery. Overall, this was the longest car buying experience I have ever had, HOWEVER it was also the BEST car buying experience I have ever had. Hands down, the folks at Sands Chevrolet actually do care, they want happy customers, and they go the extra mile to make sure that happens. Our family consists of die hard Ford owners, but I’ll be visiting Sands Chevrolet for our next used Ford purchase! More

Amazing Dealership had an amazing experience with Joseph, very friendly. Totally felt comfortable and to have a salesman not pressuring me to purchase. He handled this e had an amazing experience with Joseph, very friendly. Totally felt comfortable and to have a salesman not pressuring me to purchase. He handled this experience with profound professionalism, he was extremely knowledgeable, and most importantly he made me feel comfortable with my Decision. I wish I could give this experience 10 stars as 5 is not enough. Highly Recommend the dealership, but most of all Salesmen Joseph Najor. More

great experience! I wasn't planning on buying a new car when I checked out the dealership. Joseph made me feel so comfortable in getting a new car, and I couldn't be an I wasn't planning on buying a new car when I checked out the dealership. Joseph made me feel so comfortable in getting a new car, and I couldn't be any more pleased. He listened to what I wanted without being the typical pushy salesman. He was patient, kind and helped me pick the right car for me and my budget. More

awesome dealership Had a great experience got the car I was looking for and overall an easy process. The salesman joe listened to my needs and was very helpful! THANKS!! Had a great experience got the car I was looking for and overall an easy process. The salesman joe listened to my needs and was very helpful! THANKS!! More

Exceeds Expectations! I went in expecting to purchase a used vehicle. I was not even considering purchasing a new vehicle, given that it was out of my price range. Joseph t I went in expecting to purchase a used vehicle. I was not even considering purchasing a new vehicle, given that it was out of my price range. Joseph took the time to give me all of my options. I ended up walking out with a brand new car I love and can afford. I would like to give high praise to my salesman, Joseph. He was genuine and such a gentleman, he is truly professional and excellent at what he does. Thank you Joseph! More