Sands Chevrolet - Glendale

Went in on a whim to look and see if they had any used vehicles in my price range. Turns out, they had a used Ford Edge with low mileage on it that they suggested for me. I was surprised I had found a For vehicles in my price range. Turns out, they had a used Ford Edge with low mileage on it that they suggested for me. I was surprised I had found a Ford at a Chevy dealership, but was excited as my former vehicle was a Ford as well and I absolutely loved it. Although it needed new brakes, they assured me that those problems would be fixed before I signed on the dotted line. They even let me piddle it around their parking lot just to get a feel for the vehicle. We talked through financing as well as monthly payments and warranty, and they offered me a warranty and a great monthly payment. However, this is when things started to go wrong. I got a call from Garrett (unfortunately I do not recall his last name) saying that the interest rate and monthly payment had doubled! We even had a paper that said a loan of the same month amount would be less that I was quoted over the phone. I was super upset as I got extremely excited over the car and then basically got screwed over. To make matters even worse, I got a text message from the original salesman I was talking to, Nathan, and he informed me that the car was done being reconditioned. When I told him I was no longer interested due to the treatment of Garrett on top of the raised monthly payment, he said he had no idea that that had even happened! The used car department needs to better their communication skills with not only customers but their coworkers as well. It was an extremely disappointing experience as a new and young car buyer. More

Everyone that worked with me in the process of buying my car was super helpful. car was super helpful. More

I flew to Arizona, from San Diego, because the salesman and sales manager said I was approved for a Camaro. I wanted a manual transmission and at the time this was the only one. They promised me all I had and sales manager said I was approved for a Camaro. I wanted a manual transmission and at the time this was the only one. They promised me all I had to do was submit my downpayment of $1500.00 and sign papers. I did all that and drove away with the car. 3 weeks later Sands Chevrolet was threatening me to drive the car back because the financing fell through. How is this possible? I was promised everything was good to go. They then stated they couldn't verify employment, which is completely a lie because according to my HR and supervisor they never called. I witnessed my supervisor call the bank myself so I'm not sure what this dealership is trying to pull. They then sent a tow truck to my house to come get the car, because of my disability I explained I was unable to drive 5 hours to Arizona to bring it back. Also, how would I get home? This has already cost me a flight and expenses when I first picked up the vehicle. As soon as the car was picked up I was promised by Stephen Yglesias that he would work on my refund. It has been weeks and I am still without a car and without my 1500.00 dollars. I spoke to Chad Helmer the General Manager and he wanted to offer me a customer "Good Will" of 1,000. Why am I not getting my full 1500? Then he proceeded to say it cost him 1700 to tow the vehicle. How is that my fault or problem? This dealership is one scam after another. I am still currently waiting for my $1500.00 refund. Please go anywhere else if you want a vehicle. I have never had this experience and have purchased many vehicles. More

Bought new Z71 Silverado with inline six Duramax turbo. Love the truck and Sands treated me right. Kenny was my sales person and was great to work with. Definitely would go back in future when my wife is i Love the truck and Sands treated me right. Kenny was my sales person and was great to work with. Definitely would go back in future when my wife is in need of new vehicle. More

Came in for oil change and they gave me free tires, brakes, oil change and cleaned the inside of my car. Best service ever! Will be back! brakes, oil change and cleaned the inside of my car. Best service ever! Will be back! More

I came in for oil change and I got a free oil change, free tires and breaks. I have a handicap granddaughter that I help my daughter to take care of and the free services came right on time. I'm so appre free tires and breaks. I have a handicap granddaughter that I help my daughter to take care of and the free services came right on time. I'm so appreciative. Best service ever! Highly recommend Sands Chevrolet Glendale! Will be back! James Black More

Awesome dealership! The sales team, finance team and management team are all great. I actually enjoyed my car buying experience. This was the first time I’m actually able to say that. management team are all great. I actually enjoyed my car buying experience. This was the first time I’m actually able to say that. More