Sands Chevrolet - Glendale - Service Center

Bad service/. I've only had this vehicle for 3 months When I went in to get my vehicle service for A C they right away made my sign to agree to pay 150.00 to put on machine if I decided I didn't want th When I went in to get my vehicle service for A C they right away made my sign to agree to pay 150.00 to put on machine if I decided I didn't want them to service my vehicle, then I would have to pay. Mathew told me I had a bad leaking acid battery that belonged to a Volvo and A C was not working. Mathew stressed it to me that battery was gonna cost me 250.00 + still not knowing what was wrong with my A C,. Finally put on machine and found out it was my A C sensor connector, my motor mounts and my transmission mounts, I then asked Mathew " so you mean to tell me that all this happened within the 3 months that I've had this car?" He said you'll anyways Of course transmission mounts and A C sensor was not under warranty but motor mounts were under warranty which would b a 100.00 deductible, was gonna cost me 1200.00 for a C sensor connector and motor mounts. I then told Mathew that I could not afford it that I would only do the motor mounts and to go ahead and do a oil change cause it was due for one. Mathew then talked to his boss and dropped 500.00 and still was not on my budgef. Once I told Mathew I could not afford that he started to treat me different cause he wasn't gonna make money off me. I left my car their over night for motor mounts and oil change, when I picked up oil change was never done, I called Matt and asked him why it wasn't done he put me on hold for 7 minutes and came back and said it was an error. He then wanted to schedule me back in and I said to him that I would never go back there again. Next couple days I called the big boss Todd and spoke with him explained to him the experience I had there, he did apologize and said he would investigate with Mathew to hear his side and would get back with me and till this day IU I ave not heard from him. I will not recommend anyone to them for service. More

Fast, Dependable service My first service visit for my 2017 Chevy Equinox, the service people were very helpful and professional about their work, the service was done in a re My first service visit for my 2017 Chevy Equinox, the service people were very helpful and professional about their work, the service was done in a reasonable time. I recommend Sands Chevrolet and will keep them as my service advisors More

Diego was Great!!! Diego was great with my whole new car buying experience. He was very knowledgeable and patient with me to find the right car for me. I love my new car Diego was great with my whole new car buying experience. He was very knowledgeable and patient with me to find the right car for me. I love my new car thank you. More

Entertaining Terry was very helpful and always calls me up and to see how I'm doing. He wants to make sure everything good and if I'm ready upgrade cause he knows Terry was very helpful and always calls me up and to see how I'm doing. He wants to make sure everything good and if I'm ready upgrade cause he knows I want that Camero. More

Went in for great price oil change but not worth it afterall I normally do not post reviews but given the circumstances, I felt I needed to post this one. I had an oil change appointment but was ignored when I I normally do not post reviews but given the circumstances, I felt I needed to post this one. I had an oil change appointment but was ignored when I got there. Finally after waiting in the service line for about 10-15 minutes, I told one of the workers that I had an appointment, had been waiting and no one was helping me. He paged the person I made the appointment with and he did not come out so someone went to look for him and brought me inside. Then, I waited longer then I have ever waited for any oil change that this car has ever been given. When it was finally finished, I got in the car only to find smudges on the door and black gloves on the floor board. Also, the initial price advertised went up much more then expected. I read the fine print and was expecting a small increase but not one that made it close to the normal prices at some of the competitor oil service shops. On the plus side, it is wonderful that they wash your car and the coffee inside has a nice variety. More

Lifetime customer I've been coming to Sands for 15 plus years and have never had a bad experience here. I've bought 7 vehicals between this location and their Surprise I've been coming to Sands for 15 plus years and have never had a bad experience here. I've bought 7 vehicals between this location and their Surprise location as well as referred multipl people here. I have also brought other non Chevy cars here for repairs/maintenance and have never had any problems. They always been very honest! More

Always a pleasure! As always very friendly, Adam is part of our extended family. One thing was missed on expectation of tires. A blade was left in my tire. A slow leak r As always very friendly, Adam is part of our extended family. One thing was missed on expectation of tires. A blade was left in my tire. A slow leak resulted in using donut. Did not like that experience. Had to wait till Monday to get my tire fixed at Discount Tires. More

Didn't do what I asked. First thing I told them was not to wash my car when I took my car for an oil change but sure enough the did wash the car. To fix the mistake they did First thing I told them was not to wash my car when I took my car for an oil change but sure enough the did wash the car. To fix the mistake they did waive any charges but still. More