Sands Chevrolet - Glendale - Service Center

Shady dealings??? I had a problem a couple years ago when I visited to have an oil change. Every time I took my car to the dealer, they would check the air filter and I had a problem a couple years ago when I visited to have an oil change. Every time I took my car to the dealer, they would check the air filter and several other things. I took my car and one time to have an oil change, and I was having issues With my car running correctly. they told me that my air intake hose had a tear on the underside of the hose, curving inward. My vehicle was only two years old at that point of inspection. The only way my vehicle would have had a tear in it like the one they showed me, and that I have pictures of, is if they were not correctly checking the air filter. This kind of tear happens when you take off the air filter and bend it to the side instead of detaching it from both ends. The dealership is the only place that would have done this since I wasn't taking it anywhere else other than the dealership. However, they tried to say it was wear and tear. How can it be wear and tear, when my vehicle is only two years old? I call xxxxxxxx! Then, they tried to charge me around $215.00 for the replacement of the part, when the part was only $50 and it's basically right on top of the assembly. So they're making $165 off of me, when it takes them about five minutes to replace. I deemed that a rip off. So I bought the part out right, and I replaced it myself. It literally took me five minutes with manual tools. Then, on my recent visit, they justified charging me $65 plus when they went to recharge my air conditioning. They told me there is a really bad leak in one of the hoses, and they wanted to charge me an upward of $850 for a $90 part to be replaced. Their excuse was, and I quote, "well, it's a really expensive part!" I took it to a mechanic and had the parts and labor done by a trusted mechanic for a little over $400. Sands Chevrolet... Is really just looking to make money. More

Mixed emotions I would give the Center a three-star rating because I want to learn oil change and tire rotation and they didn't rotate my tires. I was going to vacat I would give the Center a three-star rating because I want to learn oil change and tire rotation and they didn't rotate my tires. I was going to vacation and then my tire pressure low alert came on . And to top it off there was a scratch put on my car that wasn't there before. I'm going to see if they can make it right. More

I was well taken care of I arrived early and was left out on the run for at least ten to fifteen mnts. The Service manager had come by one and returned and introduced himself I arrived early and was left out on the run for at least ten to fifteen mnts. The Service manager had come by one and returned and introduced himself. He apologized about the wait and offered me a complimentary wash and to top off my gas. WOW!!!!! great customer service. Moe was the service guy that assisted me. He as well was very apologetic and made sure my car was taken care of. I will be back and will tell a friend, friends More

above and beyond nothing but heartache from most of my dealings here at SANDS, too many issues to detail here but when my emergency cable BROKE (I'm 55 years old and h nothing but heartache from most of my dealings here at SANDS, too many issues to detail here but when my emergency cable BROKE (I'm 55 years old and have never had a brake cable break) at 1.5 miles over 36000 miles (so yeah 1.5 over the expiration of the bumper to bumper coverage) the beautiful people at SANDS "graciously covered it under warranty! So nice they are! Now at 36,600 the hood latch lever in side the car has broke off and when I call what I get is a service advisor saying how he got in trouble for covering the broke brake and that there was nothing he could do..............is there anything else I can help you with? Yeah go pound SANDS More

Sands is a great dealership Sands on 5th ave and grand has amazing customer service. Everyone is very professional and friendly. I always deal with James Black he's definitely a Sands on 5th ave and grand has amazing customer service. Everyone is very professional and friendly. I always deal with James Black he's definitely a great guy and helps you in any way that he can. More

Repair of 2008 Avalanche My 2008 Avalanche was hit by another vehicle on 6/26/2016. I brought my Avalanche to Sands Collision Center on 6/27/2016 at approximately 2:30 pm. D My 2008 Avalanche was hit by another vehicle on 6/26/2016. I brought my Avalanche to Sands Collision Center on 6/27/2016 at approximately 2:30 pm. David Villegas took care of me and has been nothing but professional throughout the entire process. I have no complaints against the Collision Center they were all great and went out of their way to please me and help me. The problem that I had was with the Customer Service Center. I was informed on the morning of 7/22/2016 that my vehicle would be ready to be picked up at 5:00 pm. I asked if I could get picked up at home by a courtesy shuttle as I have in the past. The lady at the Collision Center checked and said I was on the list to be picked up by the shuttle at 5:00pm. When 5:00pm came and went, I called the Collision Center and they checked again and were told I was still on the list to be picked up. At 5:30pm I called and talked to David and he checked and they still said I was on the list. At 5:50, I called David and told him I would take a taxi and pick up the vehicle on Saturday, 7/23/2016. I took a taxi on Saturday and Eric the manager of the Collision center helped me and I got my Avalanche back. The Collision Center did a wonderful job with my vehicle. More

Went for an oil change everything was great awesome service. Have been going there since I purchased my spark since 2013. Service is awesome and also fast. Customer service does a great job very friendly people Have been going there since I purchased my spark since 2013. Service is awesome and also fast. Customer service does a great job very friendly people. Also when service is done they explain everything to me what they have done and what needs to be done next time I come in like I said they do an awesome job thank you very much for the service. More

Prompt and excellent sevice We recently had our truck serviced and maintained, we have been coming to Sands Chevrolet for many years and have always been satisfied with the servi We recently had our truck serviced and maintained, we have been coming to Sands Chevrolet for many years and have always been satisfied with the service we receive .The service manager Chad Fairchild is always upfront and honest with the repairs and service that need to be done or that will need to be done. We are very pleased with the service, and the work is always done in a prompt and courteous way. And we know it is done right, Thank you Sands and Thank you Chad. Paul & Tammy More

Unsure Service mgr's Matt and Todd were very helpful, BUT, when vehicle leaves them there is no respect for someone's property !very dissatisfied with techni Service mgr's Matt and Todd were very helpful, BUT, when vehicle leaves them there is no respect for someone's property !very dissatisfied with technicians More

Quality and consideration for schedule awesome Getting ready for a road trip and had some last minute repairs. Chad was awsome making sure we were talking care of and back on the road. Getting ready for a road trip and had some last minute repairs. Chad was awsome making sure we were talking care of and back on the road. More