Sands Chevrolet - Glendale - Service Center

Anger turns to appriciation When I took my new diesel van in for service because it would not run faster than 45 mph I was livid and ready to sue. This brand new Duramax diesel t When I took my new diesel van in for service because it would not run faster than 45 mph I was livid and ready to sue. This brand new Duramax diesel that requires an additive to clean the fuel system exhaust or something. It kept cycling. My employee was driving on the freeway and pulled off at a rest stop and called me and refused to drive it further. The speed limit on this freeway is 75 mph and those big trucks coming up behind scared the heck out of him. I took over to try and get it back to town. He was right, those big trucks almost blew us off the road. I called the dealer, my sales person Jon Shoop and he said bring it right in. When I got to the dealer my guns were loaded so to speak. I met with Mr Shoop and he said lets concentrate on the issue and get what ever is wrong corrected and go from there. He talked to the service manager and though they were very busy, Scott said he would do all he could to get it in there that day and see what the issue was. Scott called me a few hours later and said they found the problem and corrected it. He tried to explain to me what it was but I don't understand these things enough to understand. To be honest I didn't really care as long as it was fixed, and I could get it back on the road making money. Jon Shoop the salesman and the service department went way above and beyond their requirements to rectify a bad situation. They were very professional and courteous during the entire procedure. Thank you for that. I am not easy to get along with when I feel I have been wronged. I have found in life things happen. It is not so much things that happened, but how they are handled when they do. Sands has it figured out. More

Chad Fairchild was wonderful to work with! The service I received was was some of the best I have ever been part of. My a/c was not working during the 120 degree weather & Chad immediately prov The service I received was was some of the best I have ever been part of. My a/c was not working during the 120 degree weather & Chad immediately provided me with a rental car so that I would not be late to my second day at my new job! Sands Chevrolete had my car fixed & back to my by the end of the day. A/C working great & I will definitely be taking my car back there for service!! Thank you Chad Fairchild!! More

.Reliability Felt comfortable knowing my service was done correctly and all personnel was there to make my wait go quickly. I left feeling great and good about my Felt comfortable knowing my service was done correctly and all personnel was there to make my wait go quickly. I left feeling great and good about my car. More

Service is great!! Service keeps getting better and better.!!! Great job and team work. Chevy dealership has become my favorite and will keep on with great service t Service keeps getting better and better.!!! Great job and team work. Chevy dealership has become my favorite and will keep on with great service there. Highly recomend it. Keep up the great work!!!! More

Juan always listens and takes good care of all my vehicles I have bought a few vehicles from Sands and trust this company. They take good care of me on every service call. When my vehicle is done they also tak I have bought a few vehicles from Sands and trust this company. They take good care of me on every service call. When my vehicle is done they also take the time to go over what was done at the time and let me know what will be needed on my next visit. More

Ease of making an appointment for service and service Melissa is great in getting me in for service on my vehicles. And also on the recommendations of what is needed. And I usually have no problem getti Melissa is great in getting me in for service on my vehicles. And also on the recommendations of what is needed. And I usually have no problem getting in, even for an oil change. Have been going to Sands for many years and have bought several vehicles from them. More

Pushing aTrade I've had good luck with the service department except our last 2 trips were quite pricey. Didn't need a salesman trying to get met to trade in either I've had good luck with the service department except our last 2 trips were quite pricey. Didn't need a salesman trying to get met to trade in either vehicle. More