Sands Chrysler Jeep Dodge RAM

The Worst Customer Service I have ever had The reason for this review is simple, they simply do not care about customers. In sales there is a process, get the customers in and follow up with TH The reason for this review is simple, they simply do not care about customers. In sales there is a process, get the customers in and follow up with THEM. Not have then trying to call you and chase you around. The car broke on a test drive on a Friday and we left it off as he would give us a call when it was fixed.....No call Saturday. Ok thinking that it was not fixed at all. No call Monday. I had to call him. He tells me "Oh yeah it was a simple fix, it was fixed that same night before they left for the day." I said why didn't you call us on Saturday then, and he says oh it was really busy in here. So I ask if it is still available and he says yes and asked if we would like to come in and I said we would be in at 630pm that night. He says great I have a delivery at 530 that would be great. In the mean time, the car is sold and gone through financing and we get NO PHONE CALL. Waste our time driving up there. I go inside and the Used Car Sales Manager Matt is there and I ask what is going on, since the guy I was working with walked away to "see something" (I guess that is his way of saying I'm with someone else) More

I was called from auto trader about my o2 GMC sonoma to buy it then a call from susan lines from dealership.She said we give more than a no see auto trader offer. Went down there this morning everyone was buy it then a call from susan lines from dealership.She said we give more than a no see auto trader offer. Went down there this morning everyone was friendly drove car was interested in. Sat down appraisal of my truck 02 GMC Sonoma xtra cab 106k miles SLS 4.3 motor and they tell me its only worth 2500 this truck is a head turner I said what and she said well with the miles is hi and 2wd and by the way which you add 750 for low miles on both major sites Nada puts it at 4500 and Kbb puts it at 4800 for trade in which by the way 99% of the banks use. It was less than previous offer. They claim no hassle fair price but its the same old story with this dealership half hour ride to be wasted. More

I had searched online for vehicle which happened to be a Dodge Dart GT, in which there were 2 within a 40 mile radius of me. After having a bad experience at the first Dodge dealership I decided to go a bit Dodge Dart GT, in which there were 2 within a 40 mile radius of me. After having a bad experience at the first Dodge dealership I decided to go a bit further and try Sands which happened to hold the second Dodge Dart GT that I was in search of. When I arrived to the dealership I was approached by Jim, whom was laid back and very friendly. I explained the vehicle I was interested in provided the information and right away he went and retrieved the car, there was no paperwork or unnecessary questions, as I was expecting. Jim went through the car, explained the technology aspects and showed me how everything worked. Test drive allowed me see what the was like. When we returned to the dealer I showed him my car, he admired it and we swapped stories, very personable person. As I was looking for a lease, I provided all the specifics, I spoke with Management, they were very accommodating, they did their due diligence and worked out a deal that was in the best interest mutually. While I am still in the shopping and consideration mode, Jim has certainly stayed in touch. I find he is best contact through email at jmcbrearty@sandsautogroup.com . Overall, a great a dealership to visit. More

Had a recall on my 2012 Chrysler 200 they did the recall in no time and did the oil change in less than 20 mins. The sold me a oil change package that my oil changes now cost me less than $22.00 Sands serv in no time and did the oil change in less than 20 mins. The sold me a oil change package that my oil changes now cost me less than $22.00 Sands service department cares about there customers. What a great place to have a vehicle serviced. Thank you and keep up the great work More

My father bought a dodge full size truck in late winter. It Stated on the window sticker that it had air conditioning, and also stated it on the web site and in another place. About a month later he realize It Stated on the window sticker that it had air conditioning, and also stated it on the web site and in another place. About a month later he realized that it did not have air witch he payed for. He contacted Sands and there solution was to trade in the truck at depreciated value and get another vehicle with air and never mind the 1500 dollar plow mount that he installed. We even tried suggesting each payin half to have air conditioning installed. If this post actually makes it to the web i'll be blown away. More

I have purchased two vehicles from this dealership. Both purchases were without pressure or hassle. I felt that the dealership was doing everything they could to give me a fair deal. No bait and switch tact purchases were without pressure or hassle. I felt that the dealership was doing everything they could to give me a fair deal. No bait and switch tactics, just the best price they could do. More

Kept the bad taste for dealership that I had. Yes we had a tough situation to work with , but very unhelpful in even trying . We felt very un welcomed . I had to look on my phone for rebates and best optio a tough situation to work with , but very unhelpful in even trying . We felt very un welcomed . I had to look on my phone for rebates and best options as our salesman had not a clue what the best route was . He was new which is 100%fine but a manager should help out a bit with guiding what may be the best options. Top it off they offered 3500.00 LESS then the other dealer we looked at for our trade. They advertise that they work with all types of situations and welcome all. We were so far from welcomed. So Disappointed!!!! Wish I had the opportunity to speak with a manager More

Overall awesome experience at Sands Bros. Had me out and in my vehicle in less time than it would take for an oil change. Very happy with my purchase, and would recommend this dealership to anyone looking in my vehicle in less time than it would take for an oil change. Very happy with my purchase, and would recommend this dealership to anyone looking for a new or used vehicle. More

I have never had such a wonderful experience buying a car. From the moment I walked into the showroom I was treated like a "friend" and not a number. My sales Rep was Tom Abati (not sure of spelling of car. From the moment I walked into the showroom I was treated like a "friend" and not a number. My sales Rep was Tom Abati (not sure of spelling of last name). He was a wonderful sales person. He was knowledgable about his product and if he was unsure of something he went and found the answer instead of bluffing his way through it. Dennis was great with helping me secure the financing I needed. I left the same day with my car. This dealership and sales reps I would high recommend. I can't say enough about the way I was treated. They are considered 5 star in my book. Mary R. More