Sands Chrysler Jeep Dodge RAM

I bought a Jeep from this dealership. It has been a never ending nightmare working with this company. I purchased an extended warranty for the Jeep, thinking It would be helpful if an It has been a never ending nightmare working with this company. I purchased an extended warranty for the Jeep, thinking It would be helpful if anything were to go wrong with something the warranty covers. Well just under a year of owning the vehicle and the Power Transfer Unit broke. Before I took it back to Sands dealership, I did research and found there are several recalls on the Power Transfer Units for Jeeps (or "PTU"). Even more concerning, there were tons of people saying that upon inspection of the Power Transfer Unit bolts were missing! (either never put in at the factory, or they brake off extremely easily). I knew my PTU was covered under the Zurich warranty so I brought it in. No surprise to me the Sands service department told me the PTU was broken, and the bolts were missing. Here is where all the problems began. First Sands couldn't give me a loaner vehicle. I was told I had to go through my warranty and Sands would not provide me with a loaner car. I called back every day, for 10 days straight, requesting a loaner car and was told they "don't have any available, we only have 4 cars to loan out" (They are a car dealership and they don't cars to loan their customers?? sounds false) Next I had to wait over a week for a warranty specialist to look at my vehicle. Every time I called back it was a new excuse as to why my car wasn't looked at yet. Finally, ten days later, and ten days of having a rental vehicle, I was told that it wouldn't be covered by the warranty because it was a "bracket" holding the PTU that broke, and the bracket isn't covered in the drive train warranty. And because it isn't covered, the cost of my rental vehicle would also not be covered under the warranty and I have to pay for all of it. I'm going to call BS on this. There is a recall on the PTU, there is damage to the PTU, yet they skirted around the issue to avoid paying the cost covered under the warranty. Because of their failing as a company I was not provided with a loaner car, because of their failing as a company I had to wait 10 days for an answer. Because of their failing as a company I have to pay $4,000 to pick my car up, pay over $500 for a rental vehicle, all while I'm still paying my vehicle loan and the complete garbage warranty. Sands & Zurich (the warranty company) went out of their way to cover their bottom line and screw over the customer at every point. It never mattered to them how much this was hurting their loyal customer because they are going to get their money either way. I have no vehicle to get to work, I have no way to pay for this rental vehicle, I have to take another loan out just to get my car back. I can't pay for groceries, or rent, or my daughters birthday. I hope I can somehow work this all out and not loose my job. The lesson is clear: You do not matter to Sands Chrysler Jeep Dodge. Only the company's bottom line matters to them. More

Bought an 85000 dollar vehicle and put 13000 of extras into it. Was very disappointed with the performance of the vehicle started having issues around 1000 miles in shop twice in short period not happy wi into it. Was very disappointed with the performance of the vehicle started having issues around 1000 miles in shop twice in short period not happy with power either tried to get rid of it and they gave me a number that had the vehicle depreciated by 28000 dollars total in 4 months they will never get my business again. Unfortunately I'll be back cause the truck will be in the shop yet again. Also the throttle sometimes just doesn't respond just overall bad experience. The sales woman was good and the buying process was fine but once I was extremely disappointed that all went out the window and I'm stuck with a lemon. More

Went into dealership, saw the vehicle I REALLY wanted, & I talked w/Alex & he made ‘An offer I couldn’t refuse’ on my trade-in, paving the way for me to drive away w/my favorite vehicle.. HIGHLY RECOMMENDED I talked w/Alex & he made ‘An offer I couldn’t refuse’ on my trade-in, paving the way for me to drive away w/my favorite vehicle.. HIGHLY RECOMMENDED dealership, & a smooth transaction.. Thank You Sands Sales Staff for a positive Experience.. W. Goins More

Horrible dealer to deal with car is giving big time problems right after there 3month warranty and the car should of been certified but wasn’t problems right after there 3month warranty and the car should of been certified but wasn’t More

Sands sales team are friendly and very helpful. They were mindful of my budget and the key features I was looking for in my new Jeep. Strongly recommend coming here for a Jeep, And if they don’t have what yo mindful of my budget and the key features I was looking for in my new Jeep. Strongly recommend coming here for a Jeep, And if they don’t have what you like on the lot they will source it for you. Awesome service! More

My experience at Sands was awesome! From the first initial contact I had, with Greg, to driving off with my new Jeep, everyone was so helpful and accommodating. Greg and team worked with me to get my initial contact I had, with Greg, to driving off with my new Jeep, everyone was so helpful and accommodating. Greg and team worked with me to get my dream Jeep, when I didn’t think it was possible. Greg worked with me and took the time to show me all options and then walked through every single thing in my new Jeep. He was terrific ! Thank you guys so much! I can’t explain how excited I am, and having a dealership and salesman that is helpful, patient and enthusiastic makes it that much better ! More

I am so impressed with the whole experience dealing with this dealership. They went above and beyond to make sure my daughter got the best bank rates and worked incredibly well with her. I will absolutely b this dealership. They went above and beyond to make sure my daughter got the best bank rates and worked incredibly well with her. I will absolutely be back to purchase my next vehicle More

My name is Carlo I was a sales Chrysler Dodge Jeep ram I had a wonderful experience with managers sales people are very nice people I will do business with them all over again thank you very much guys I rea had a wonderful experience with managers sales people are very nice people I will do business with them all over again thank you very much guys I really appreciate your help More

Very pleasant to deal with! I recommend buying a car here. Alex, Matt & Greg were helpful and made it easy to buy my new Wrangler! here. Alex, Matt & Greg were helpful and made it easy to buy my new Wrangler! More

Great experience! Greg and the team worked hard to get me in a Ram 1500 that met my needs and budget. Matt provided a fair trade-in value and was respectful during the negotiations. Never felt pressured. me in a Ram 1500 that met my needs and budget. Matt provided a fair trade-in value and was respectful during the negotiations. Never felt pressured. I would recommend Sands to friends and family! More