Sands Chrysler Jeep Dodge RAM

I made an appointment on 5/23/26 to have the airbag warranty work done. Fast forward to June 18…took my car in, had a loaner, had my inspection done early (while it’s there). Was called, car is done. W warranty work done. Fast forward to June 18…took my car in, had a loaner, had my inspection done early (while it’s there). Was called, car is done. Went to pick it up and stood reading the paperwork only to find the airbag wasn’t done. I asked why…they didn’t have the part. (Remember, I made this appointment on 5/23!!!) Maybe someone should have checked for availability of parts prior to me coming in. You agree? And now I have to wait with a car which carries my 100% disabled husband and my TWO 97 year old handicapped parents. I carry three wheel chairs. NOW I FIND OUTONE OF MY AIRBAGS IS DEFECTIVE—WHICH PARENT SHOULD I SET IN THAT SEAT? Should I jeopardized my mother or father? What the heck was Sands thinking? If I was a young mom carrying babies, would Sands deem that more important? Remember, I had to take 3 travel wheelchairs out of the van as well as bags of medical supplies they may need while we’re out. And remove my personal items. For WHAT? I had until August for my inspection! So the day was such a waste of time and effort. Now I wait. Sands says they’ll call when the part is available. And it’s apparently all Chrysler’s fault because a recall notice was sent but parts were not available. What should I do? I’m feeling more and more this dealership was incompetent and sells crappy cars. While my parents and husband don’t have many more days left, the first thing I’ll do is get rid of this Sands problem and go back to Kia.I bought a brand new Kia every year. I turned in an 11 month (yes, month!) old Kia with 10K miles for this van. I was hoping my first Chrysler purchase would be as good as every Kia! Big mistake on my part. Big mistake. More

Disappointing experience. While everyone is friendly and courteous, they tell you what you want to hear instead of reality and follow through is horrendous. I spent a lot of While everyone is friendly and courteous, they tell you what you want to hear instead of reality and follow through is horrendous. I spent a lot of effort to close out my issues including engaging the GM. Half of my issues were factory related, the other half were created by poor workmanship by the technicians. More

Everybody I dealt with was extremely pleasant and knowledgeable. They were able to answer all of my questions were answered quick. The only thing I was unhappy with was the price of mt trade. knowledgeable. They were able to answer all of my questions were answered quick. The only thing I was unhappy with was the price of mt trade. More

Everyone was positive, helpful and kind during this process. It was really great to have people who worked so well with each other but also with us that we felt everyone was in the loop! It made our ca process. It was really great to have people who worked so well with each other but also with us that we felt everyone was in the loop! It made our car buying experience smooth and enjoyable! More

So very helpful! Everyone was so nice from the beginning and willing to work with us! Appreciate every single person we met through this process! Everyone was so nice from the beginning and willing to work with us! Appreciate every single person we met through this process! More

Very disappointed. .. have had an issue unresolved for over 18 months And very little support outside of Amy to get fixed .. have had an issue unresolved for over 18 months And very little support outside of Amy to get fixed More

The staff is always friendly and helpful. Scheduling an appt is easy and the shuttle service is appreciated Scheduling an appt is easy and the shuttle service is appreciated More

They always do a great job at Sands. The staff are very friendly and knowledgeable. The staff are very friendly and knowledgeable. More

Thank you for a smooth and speedy transaction. Also thank you for providing a quality vehicle. Dave. Also thank you for providing a quality vehicle. Dave. More

They have a good service center but they gave away my loner car and dropped me off at enterprise rentals where I had to wait over a hour to get a car. That I had to put a 50 dollar deposit down which I s loner car and dropped me off at enterprise rentals where I had to wait over a hour to get a car. That I had to put a 50 dollar deposit down which I still haven’t gotten back. More