Sands Kia

My name is Karen Freund and I have a 2013 Kia Soul that I love. Stephen is always so friendly and willing to listen and help with any concerns. I never mind waiting for service because I'm always treated s love. Stephen is always so friendly and willing to listen and help with any concerns. I never mind waiting for service because I'm always treated so well. One thing though I wish they kept the coffee going. It always seems to be out when I get there. More

My husband had been misled by an advertisement (he didn't read the teeny, tiny small print) and he was interested in possibly buying a Kia. He had done some on-line investigation before we went to th didn't read the teeny, tiny small print) and he was interested in possibly buying a Kia. He had done some on-line investigation before we went to the dealership, where we were served by Justin Tolby who was the essence of patience, courtesy and kindness. Although my husband very soon realized that he almost certainly wasn't going to buy a car because of aforesaid cost confusion, Justin allowed us a test drive; explained the pricing; worked out what few rebates we would qualify for should we buy; valued our current vehicle and insisted on giving us a gift voucher although I felt we had not qualified receive one. He did his best to sell us a car in an acceptable fashion, was not obviously offended at us wasting his time and even called Mike (who seems to be his senior) to try to persuade us. Despite using hearing-aids, my husband does not hear well and can find personal interaction stressful. Justin made our experience totally un-stressful and I hope he meets better clients in the future! Please do not use our e-mail address to send promotional material. More

I have purchased three vehicles from Sands Kia and have been very pleased with the cooperation and friendliness of the salesmen. I have had all three vehicles serviced only by Sands Kia because the servic been very pleased with the cooperation and friendliness of the salesmen. I have had all three vehicles serviced only by Sands Kia because the service department is very good at figuring out what is wrong and not trying to get you to have more work done than is neccessary. I also work with Stephan Sanchez when he is there because he's very friendly and knows what he is doing. Overall I'm very pleased with the friendly atmosphere and good service at Sands KIa. More

Garry(service writer) was extremely friendly and great to work with! Thanks Garry, you have changed my mind about service here at this dealership! Wait time for Lube and tire rotate was about normal for anyw work with! Thanks Garry, you have changed my mind about service here at this dealership! Wait time for Lube and tire rotate was about normal for anywhere you can go. Everyone there at the dealer is very friendly. Thanks again! More

When I bought my Sorrento in 2012 the staff was fantastic. I have been to the service department several times for oil changes , tire rotations and I had my windows tinted. The service was outstand fantastic. I have been to the service department several times for oil changes , tire rotations and I had my windows tinted. The service was outstanding. Recently I went in because my battery was weak. Sands Kia replaced my battery free of charge, no questions asked,and I was out of there in 45 minutes with a new battery and a clean car. We also never made an appointment and it was a holiday weekend. I am100 % satisfied with Sands Kia and I also have referred people who bought a car I love my Sorrento and I would definitely buy from them again. Sands Kia is perfection through & through !! More

This was a great team. After traveling to 9 other dealerships over the course of a weekend, this is the one I came back to. Justin was willing to pull a price on a car even though it was after hours dealerships over the course of a weekend, this is the one I came back to. Justin was willing to pull a price on a car even though it was after hours on a Saturday night! I came back the next day to check out the car I really liked because I was impressed with his willingness to help. The whole crew had amazing customer service skills - always polite, explained everything in detail, listened to my concerns, focused on my request, and NEVER pressured me to purchase a new vehicle, unlike the other 9 dealerships. They even negotiated a fair discount on the car. I will recommend them to everyone. More

Stephen has always been a great service adviser. He is the main reason we go to Sands Kia. He took great care of us at another dealership and when he moved to a new dealership we followed him. On our last the main reason we go to Sands Kia. He took great care of us at another dealership and when he moved to a new dealership we followed him. On our last service visit, he took pictures of the problem before the bad parts were removed from the vehicle. Then when we came to pick up the vehicle, he had all the bad part to show us. Seeing the pictures and the parts we were able to understand what exactly was wrong with the vehicle. The only place I will take my Kia is Sands Kia! More

I have a 2008 Kia Sorrento. Last year the a/c quit working in June. I had been taking my Kia to Earnhardt Kia for service so I took it there to get it looked at. After trying a new head unit with no s working in June. I had been taking my Kia to Earnhardt Kia for service so I took it there to get it looked at. After trying a new head unit with no success I decided to take it elsewhere. Chapman Hyundai was suggested from a friend so I took it there. This turned out to be a nightmare after thirty days I finally got my car back. I found out during the time it was there they had taken it back to Earnhardt Kia without even asking me. The a/c worked but the outside vent did not close so the fumes came in and the a/c did not get as cold anymore. When I picked up the car the interior had grease all over and there was some hardware lying in the floor. July fourth of this year the a/c quit once again. I spoke to a couple of the head managers for Chapman and was informed there was no warranty and I should try to get rid of the car because I must have got a lemon more or less. So work was completed on June 30, 2012 and on July 4, 2013 it quit, this was barley over the warranty time! Till this day I still have not gotten a straight answer as to what was done to my car there, but it cost about $1100.00. I decided to give Sands Kia a try as I live near their dealership. I went in and spoke with Todd Van Wicklen one of the service consultants. I told him the entire story and he said they would take a look at it and see what they could find. While it was there I was also in contact with Kia America to let them know what I had been through. Sands mechanic Mike worked on my Sorento and found many things that were overlooked or not fixed correctly at the previous dealerships. The guys at Sands tried to help me with as much as they could as far as price and warranty. I felt that they were honest with me and came me up to date with the repairs. I was not impressed with the way Kia America handled my complaint and this will really way on any future car purchases my family makes. As far as Sands goes they will have my future business and I cant say enough about how well I was treated there! More

Since Gary replaced Chrissy, I was grateful that he was honest and straightforward with all issues arise with my '03 KIA Sorento. I was appreciative when he guided me to the garage to show me issues under honest and straightforward with all issues arise with my '03 KIA Sorento. I was appreciative when he guided me to the garage to show me issues underneath my SUV. That way to show customers are best way to develop trust in between the company and customer. More

Great people to work with. Service people are very friendly. My Service was completed in the time it was promised. This is my 3rd experience with Sands. This is my new dealership.. Sal Califano. friendly. My Service was completed in the time it was promised. This is my 3rd experience with Sands. This is my new dealership.. Sal Califano. Thank you, EXCELLENT JOB!!!!!!! SAL CALIFANO More