Sandy Sansing BMW

Sandy Sansing BMW told me I needed a new windshield to fix a Driver Assistance issue, which would not be covered under warranty. They quoted me an estimate at over $3,100. I took the car to BMW of Mobile fix a Driver Assistance issue, which would not be covered under warranty. They quoted me an estimate at over $3,100. I took the car to BMW of Mobile 3 days after picking it up from their dealership. The issue was resolved in 1 hour by recalibrating the KAFAS camera. In addition to this, they refused to acknowledge the existence of an active third party warranty. I was told I personally needed to contact that company and get them to cover the cost of the windshield if I didnt want to pay the full cost. Needless to say, I will not be returning here. More

It is always an enjoyable experience to be at the BMW dealership in Pensacola. I’m not sure how she does it but Tracy always finds us to say hello! And, Chris helps us feel like we’ve won a prize by bu dealership in Pensacola. I’m not sure how she does it but Tracy always finds us to say hello! And, Chris helps us feel like we’ve won a prize by buying a car with his guidance! Yes, we’re long time fans of BMW, but we’re also long time fans of the people at this dealership who add so much to the overall experience. Thank you! More

Very courteous, easy to work with, very efficient and hardly any wait time for quote on repairs, facility beautiful, very comfortable waiting lounge hardly any wait time for quote on repairs, facility beautiful, very comfortable waiting lounge More

Ben Brooks was awesome! Super helpful, easy to talk to, and made buying my MINI a breeze. Highly recommend! Super helpful, easy to talk to, and made buying my MINI a breeze. Highly recommend! More

Ben Brooks was kind, courteous and considerate. He listened to our desires and assisted in choosing our vehicle. Very informant on the vehicle he sold us. He listened to our desires and assisted in choosing our vehicle. Very informant on the vehicle he sold us. More

Service and attention to detail was outstanding. Debbie did a great job. I’ll work was very professional and well done Debbie did a great job. I’ll work was very professional and well done More

Narcissistic personalities shouldn’t by here FACTS! Offered me a check for $500 if I would take the messed up exterior coating that was applied with a big old chip on it. On a NEW MINI COOP! Stevie W Offered me a check for $500 if I would take the messed up exterior coating that was applied with a big old chip on it. On a NEW MINI COOP! Stevie Wonder could’ve seen it 😡 I will never recommend this dealership or the narcissist financial dude who needs an attitude adjustment. You don’t get to treat ppl this way. Shame on you & shame on the dealership for keeping you there!!! This is your BMW Pensacola location More

Sandy Sansing BMW services my car well whenever I need repairs or maintenance. Judy and the other Service Department agents do fantastic work, ensuring my car's requirements are met. I drive off with conf repairs or maintenance. Judy and the other Service Department agents do fantastic work, ensuring my car's requirements are met. I drive off with confidence! Thank you! Dr. Sandra Winborne More

Always helpful and professional---life is always better with a Mini, especially when you get great service. with a Mini, especially when you get great service. More

I told the service writer that I live in Fort Walton Beach (1 Hour Drive each way) The intent was to replace a broken spring in the shift, selector, covered by factory extended warranty. By the time I m Beach (1 Hour Drive each way) The intent was to replace a broken spring in the shift, selector, covered by factory extended warranty. By the time I made it home, five hours had passed. The dealership had diagnosed the car confirmed that the spring needed replacing under warranty. But couldn’t do any work on the cars they didn’t have any parts in stock. Why have me drive an hour each way knowing that they’re not gonna fix the car. Now I have to reschedule another time and probably waste at least another five hours to get to work that should’ve been done, or at least scheduled when they had the parts. Wait, that would be Unfair to say I didn’t get anything out of the trip, I did get a complementary car wash and vacuum More