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Sandy Sansing BMW

Pensacola, FL

Overview
Employees
Reviews
4.7
909 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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186 W Airport Blvd

Pensacola, FL

32505

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Showing 909 reviews

August 28, 2026

The service department and service manager are a joke. I took my car in for repairs to the electrical system and found a dent when I got home that was not there when the car was dropped of for service. I More

by Jessie N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian B.
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Sep 02, 2026 -

Sandy Sansing BMW responded

Thank you for sharing your concerns. We understand your frustration regarding the dent and the condition of the repair when you returned to pick up your vehicle. We take concerns involving a customer’s vehicle and the quality of a repair seriously, and we recognize how frustrating it can be when the outcome does not meet expectations. We appreciate you bringing this experience to our attention and will share your comments with our management team. Thank you for your feedback, and we wish you all the best moving forward.

August 28, 2026

Garrett was great and gave the best advice after I had a repair and advice while traveling…..just get the diagnostic to know! I’m keeping my countryman . ❤️ Thank you. More

by Jgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
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Sep 02, 2026 -

Sandy Sansing BMW responded

Thank you for the wonderful review! We’re so glad Garrett was able to provide helpful advice and guidance, especially while you were traveling. We love hearing that his recommendation to start with a diagnostic gave you the information you needed to make the best decision for your Countryman! We truly appreciate your business and are glad you’re keeping your Countryman! ❤️

August 27, 2026

Mr. Rafael Garza & Mr. Benjamin Brooks were and still are providing excellent customer care, EXCELLENT! More

by dick.rizzo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Brooks
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Sep 02, 2026 -

Sandy Sansing BMW responded

Thank you for the outstanding review! We’re thrilled to hear that Rafael Garza and Benjamin Brooks continue to provide you with excellent customer care. We’ll be sure to share your kind words with both of them! We truly appreciate your continued business and recognizing our team for the service they provide!

August 26, 2026

The team at Sandy Sansing did a great job with my first oil change in the service department! They communicated Efficiently, let me know when the car was ready and were fast and courteous. More

by jenniferblanchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
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Sep 02, 2026 -

Sandy Sansing BMW responded

Thank you for the great review! We’re glad your first oil change with our service team was a quick and positive experience. Clear communication, efficiency, and courteous service are what we strive for with every visit. We truly appreciate your business and look forward to taking care of you and your vehicle in the future!

August 26, 2026

They were honest and thorough and communicated with me, explaining things that could be handled and giving me time lines for all necessary maintenance. More

by wgiuffra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Kim
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Sep 02, 2026 -

Sandy Sansing BMW responded

Thank you for the wonderful review! We’re glad our team provided honest, thorough service and kept you informed throughout the process. Clear communication and giving you a clear understanding of your vehicle’s maintenance needs are important to us. We truly appreciate your business and your kind words!

August 26, 2026

1200 mile service on my M2, quick, efficient, courteous Service personnel. Nice waiting area; a pleasant environment. Ready ahead of schedule. Thank you. More

by rkelon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I did not get her name, middle booth
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Sep 02, 2026 -

Sandy Sansing BMW responded

Thank you for the great review! We’re glad your M2’s 1,200-mile service was completed quickly and efficiently, and that our team made your visit comfortable and pleasant. We truly appreciate your business and are glad we could have your vehicle ready ahead of schedule!

August 25, 2026

Great service Nick did a great job. Thank you again. Great staff. Thank you again. More

by Sshawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Sep 02, 2026 -

Sandy Sansing BMW responded

Thank you for the great review! We’re glad Nick took great care of you and that you had such a positive experience with our team. We truly appreciate your kind words and your business!

August 25, 2026

Sandy Sansing BMW provided great service and my service advisor (Debby Polozola) was very timely with her updates and was a pleasure to work with. I highly recommend Sandy Sansing BMW. More

by JParker227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debby Polozola
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Sep 02, 2026 -

Sandy Sansing BMW responded

Thank you for the great review! We’re so glad Debby provided timely updates and made your service experience such a positive one. We’ll be sure to share your kind words with her. We truly appreciate your recommendation and your business with Sandy Sansing BMW!

August 23, 2026

Deb is awesome as usual. Very thorough and efficient! Great to work with she is a blessing More

by Chris M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEBORAH POLOZOLA
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Sep 02, 2026 -

Sandy Sansing BMW responded

Thank you for the wonderful review! We’re so glad Deb continues to provide such thorough and efficient service. It’s great to hear she’s been such a blessing to work with! We truly appreciate your kind words and your continued business!

August 22, 2026

Cathy Haley at BMW always takes care of me. Excellent she is excellent the techy young man that helped me with my technical car Info was fantastic. I believe his name was Tony. They both need t More

by linda buehler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Garza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Haley and tech young man Tony?
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Sep 02, 2026 -

Sandy Sansing BMW responded

Thank you for the fantastic review! We’re so glad Cathy consistently takes great care of you and that Tony was able to provide such helpful assistance with your vehicle’s technology. We’ll be sure to share your kind words with both of them. We truly appreciate you recognizing their outstanding service and your continued business with Sandy Sansing BMW!

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