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Sandy Sansing BMW
Pensacola, FL
166 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 166 reviews
October 10, 2021
When dropping off my vehicle for a service appointment, they had no record of my needed repair even though I had pre-paid for the parts. Despite being irritated, I remained calm and collected as I inquired they had no record of my needed repair even though I had pre-paid for the parts. Despite being irritated, I remained calm and collected as I inquired about getting my BMW serviced. Out of nowhere, the service manager swore at me and told me I could take the part I had pre-paid for and go somewhere else for service. Who disrespects a 10-year customer like this? Sandy Sansing BMW does! When I called Sandy Sansing corporate headquarters, they did not see the service manager cussing at a customer as an issue. More
by JP
Employees Worked With
Ivan
Helpful September 11, 2021
Always ready to assist in a pleasant manner.. prices are very competitive. Waiting area pleasant and spacious. Location is accessible for non-locals. Quick response times. very competitive. Waiting area pleasant and spacious. Location is accessible for non-locals. Quick response times. More
by enelliott33
Employees Worked With
Heather, Cathy and young fellow from Niceville at check in
September 01, 2021
This is for the Mini dealership, not the BWW.The This is for the Mini dealership, not the BWW. The dealership was clean. There were no other customers in the dealership, just my wife and myself. Th This is for the Mini dealership, not the BWW. The dealership was clean. There were no other customers in the dealership, just my wife and myself. The service desk people were nice. The computer for customers did not work. The sales agent from the BMW dealership, Oscar, was kind and helpful. More
by David
Employees Worked With
Chris, Lauren Boston
September 01, 2021
Great service and communication during repair. 08 bmw Great service and communication during repair. 08 bmw had not been serviced since 09. Updated and car runs great now. Inside service bay is a Gre Great service and communication during repair. 08 bmw had not been serviced since 09. Updated and car runs great now. Inside service bay is a Great experience overall. More
by Jt.data00
Employees Worked With
Raphael , Lauren Boston
July 27, 2021
First class service from Oscar Sevilla. Easy to work with and would definitely recommend to others. Oscar made this purchase as smooth as possible for myself and would definitely recommend to others. Oscar made this purchase as smooth as possible for myself More
by forrest.cherney
Employees Worked With
Can’t remember
June 30, 2021
Fast scheduling (offered day of my initial inquiry). Would have loved to know estimated time of repair up front but they offered me a Lyft to work. Would have loved to know estimated time of repair up front but they offered me a Lyft to work. More
by Laura.j
Employees Worked With
Lauren Boston
June 23, 2021
I experienced a rare parts failure on my new X5. The part had to be ordered from Germany - because of the well known production and transport problems, it took three months to get the part, I was provided wi had to be ordered from Germany - because of the well known production and transport problems, it took three months to get the part, I was provided with a rental car and was was kept informed of the delivery status. While frustrating to me, Sandy Sansing did everything in their power to get my car back on the road. KUDOS to the professionals at Sandy Sansing for the time and effort they expended. We have been with Sandy Sansing BMW for 17 years and have never been disappointed. More
by kraut
Employees Worked With
Ralph, customer service / Ivan Krnjic, service manager
