Sandy Sansing BMW

I had a vehicle recall that took over six months to complete. Initially, I was told the parts were not available and the vehicle should not be parked in the garage due to a the vehicle should not be pa complete. Initially, I was told the parts were not available and the vehicle should not be parked in the garage due to a the vehicle should not be parked in the garage due to a risk of fire. They would contact me when they were. That never happened. After multiple calls, I was initially told that I could get the recall done if I were getting oil change and other service done, otherwise, I would have to wait and they would contact me. That also never happened. Several months later, and multiple phone calls, I was told that I could come in for the recall. While driving to my appointment, I received a text message, reminding me of my service call the next day. That was totally incorrect! The communications from this dealership is absolutely unacceptable. More

I am thankful that we made the drive over to Pensacola. We came looking at a used car but the deal on a new X3 was too good to pass up. Could not have received better treatment by Ben and Scott. We came looking at a used car but the deal on a new X3 was too good to pass up. Could not have received better treatment by Ben and Scott. More

We bought a 2022 Mini Cooper. Everything went smoothly until I was told they only had one set of keys AFTER the deal was finalized. After not receiving the promised follow-up re Everything went smoothly until I was told they only had one set of keys AFTER the deal was finalized. After not receiving the promised follow-up regarding the keys and not getting any return calls I was prepared to post a 1-star review. The sales manager finally responded and found the keys. He did a great job resolving the situation (a situation that would have been avoided with a little more diligence at the time of closing.) Overall, I've come away with a satisfactory but not outstanding experience. More

The salesperson and co-worker who loaded my information into my BMW was knowledgeable and polite. He broke down the vehicle information and assist me throughout the process. into my BMW was knowledgeable and polite. He broke down the vehicle information and assist me throughout the process. More

We had an awesome experience with the team at Sandy Sansing BMW dealership. We were uncertain about certain features we wanted and they help inform our decision-making and we’re gracious throughout the Sansing BMW dealership. We were uncertain about certain features we wanted and they help inform our decision-making and we’re gracious throughout the entire process. Rafael was our main contact and he was amazing to work with—couldn’t have asked for a better experience! More

Always great service and communication about timing and what is being taken care of. Recommend. what is being taken care of. Recommend. More

I had an appointment to get an oil change. It took 5 1/2 hours. Since I live 2 hrs away I was stuck at dealership. Never gave me result of free inspection until I was checking out and there we It took 5 1/2 hours. Since I live 2 hrs away I was stuck at dealership. Never gave me result of free inspection until I was checking out and there were things I would’ve had done if I’d known about them before I’d already been there so long. Promised to wash car when finished but after car was ready was told it would take another hour to wash it. The whole dealership felt a little run down. Even a bit dead. Maybe MINIs just are hard to sell these days. Would’ve been fine if I hadn’t had to be there so long. I likely will not be going back. I moved here a year ago from Dallas where the dealerships are great. Quicker service for an oil change, nice waiting areas, loaners cars if it’s going to take a while, etc. Pensacola dealership felt a like I was going back in time 20 years. More

Great service and attention to my needs for my car. Always able to schedule a time to bring it in and out as promised. Tracy keeps me informed as to what is needed and pricing. Very satisfied. Always able to schedule a time to bring it in and out as promised. Tracy keeps me informed as to what is needed and pricing. Very satisfied. More

The service, the team, the offerings, and the application of those offerings is among some of the best customer service experiences that I've ever seen. Sandy Sansing either BMW or Mini is always on my list of those offerings is among some of the best customer service experiences that I've ever seen. Sandy Sansing either BMW or Mini is always on my list for a vehicle shopping and service experience. More