Sandy Sansing Chevrolet

While on vacation I purchased a new Chevy Silverado Custom and Catherine McMillian made it easier than ever. Thx Cat! Custom and Catherine McMillian made it easier than ever. Thx Cat! More

I have been doing business with Sandy Sansing Chevrolet for around 30 years. have had no problems that they did not address and take of with any of my vehicles. The service and courtesy is outstanding for around 30 years. have had no problems that they did not address and take of with any of my vehicles. The service and courtesy is outstanding More

They were very accommodating when I was late. Kept me updated on job. Very friendly and courteous. Check out was quick and truck was waiting. Kept me updated on job. Very friendly and courteous. Check out was quick and truck was waiting. More

I have purchased vehicles before and understand that buying a used vehicle, especially one sold "as-is," comes with some risk. My disappointment with Sandy Sansing Chevrolet is not simply that the vehic buying a used vehicle, especially one sold "as-is," comes with some risk. My disappointment with Sandy Sansing Chevrolet is not simply that the vehicle needed repairs. It is the overall buying experience, the lack of transparency, and how my concerns were handled after the sale. I had been searching for a Ford Expedition for several months. Earlier that day, I worked with my salesperson, TJ, to complete as much of the process remotely as possible because I did not want to spend an entire day at the dealership. We discussed a 2017 Expedition, ran financing numbers, and I made the trip to the dealership believing that vehicle was available. When I arrived around 5:00 p.m., I was told it had actually been sold several days earlier. That was extremely frustrating because I had spent much of the day preparing to purchase it. Since I had previously done business with Sandy Sansing, I decided to give them another opportunity instead of leaving. I looked at another Expedition from within their dealer network before deciding on a 2018 Ford Expedition Max Platinum that had been transferred from another Sandy Sansing dealership. By then it was late, the dealership was close to closing, and I felt pressured to complete the purchase that night rather than return the next day. I requested the Carfax but was never given a printed copy or enough time to review it myself. It was quickly scrolled through on a computer while I was told the vehicle had only two minor accidents. My test drive was also limited because the Expedition had only about two miles of fuel remaining. The dealership's inspection report stated, "Has multiple minor oil leaks, wet but not dripping yet." I was simply told it had a few minor oil leaks, and no one explained where the leaks were or whether they could require a major repair. Within days of purchasing the vehicle, I experienced a low oil pressure warning that appeared intermittently. I took the Expedition to Firestone for an independent inspection, and they identified the leak as coming from the timing cover area with an estimated repair cost of approximately $3,000. When I contacted TJ about the issues, I expected to be directed back to the dealership's service department. Instead, I was repeatedly told to contact a mechanic he knew by the nickname "Sheriff." That was surprising to me because I believed the dealership should have been the first place to address concerns discovered immediately after the sale. There were several additional issues I discovered after taking ownership. The rear window washer does not work. The driver-side rear defroster connection is detached. The running boards intermittently fail to retract. The air conditioning was later acknowledged by the salesperson as not cooling well when he picked up the vehicle, and he suggested someone could simply add refrigerant. I also noticed the brake pedal feels unusually soft or spongy even though the dealership inspection indicates the brakes and rotors had been serviced before the sale. I also had concerns during the finance process. While I was reviewing the electronic paperwork, I felt the documents were submitted before I had finished reading everything. That left me uncomfortable because I wanted the opportunity to carefully review every document before it was finalized. There were also administrative issues after the sale. I was told I could not reuse my Florida license plate because it was more than ten years old, but the DMV later informed me it was still valid. I still have not received my Arizona plate back from my trade-in, and I have continued receiving payment reminders from my previous lender while waiting for confirmation that the trade-in loan has been paid off. I understand that no dealership can guarantee a used vehicle will be perfect. However, I believe customers deserve accurate information, enough time to inspect a vehicle and review paperwork, and responsive customer More